45 British Columbia Ram Dealers

Although this dealership has had some serious issues in - rfhorne

Although this dealership has had some serious issues in the past, the Sales team has been consistantly helpful and professional..Service dept in my estimation, is responsible for the bulk of their problems, but they are aware of the situation and are now doing their best to fix the issues. New general manager is making real changes for the better l think

They did a great job on fixing my seat beltsI called in - haynesbruce64

They did a great job on fixing my seat beltsI called in the morning and I got in the same day

Hello Well I am disappointed, not impressed with the - Chartier Steph

Hello Well I am disappointed, not impressed with the quality of this charger at all I would think that after all the xx Go dodge put me through I would have gotten a much better quality level one charger, what a complete joke! No happy at all After the countless back & forth the excuses Go Dodge did not treat us very well. Bad communication right from the start when I told you that we didn’t have much time took 2 hours & the car wasn’t ready we couldn’t even put the front license plate on because the bracket wasn’t installed so that tells me everything was left till the last minute! Then after we agreed that we would get a level one charger in the car before we left more excuses & lies ! Yes sir yes sir we will have it Then you send me a level 2 charger that needs to be hard wired in when I told you we can’t do that because we live in a building !! I have every signal tex message.. not a very happy This level one charger is cheep I will have to purchase a better quality one what a joke .. I have told my friend No to purchase a car from Go Dodge because they will say anything to make a sale … man I am not happy with the way this was handled & I feel taken advantage of & lied to Not a very nice experience Thank you Stephane & Kimberly

One of the employees, Brad Smith was very unprofessional - kevin

One of the employees, Brad Smith was very unprofessional and kept vaping in my friends face while we were looking at their inventory. Would not recommend this dealership

Integrity and unsurpassable customer satisfaction. - rickriach55

Integrity and unsurpassable customer satisfaction.This dealership and all of the staff possess this quality. Rick and Tina and our little dog Sidney Thank you.

Great service everything ready when arrived . - Allan

Great service everything ready when arrived ..used vehicle was immaculate sales agent spent time showing me the vehicle and even pared my phone ..would definitely purchase from them again

After already dealing with paint defects, taillight - navjot

After already dealing with paint defects, taillight issues, and weeks without my brand-new 2025 Dodge Durango GT Plus, I returned for a headlight issue. I waited over 4 hours, only to be told the dealership would replace my headlight by taking one from another Durango in their showroom instead of ordering a proper new OEM part. When I asked for clarification, the General Manager, Alicia Lino, actually shouted at me, saying: “You didn’t buy a Lamborghini. This is the last thing I’m doing for you. Go sit and wait in service.” This is the kind of treatment I received after buying a brand-new vehicle. Completely unprofessional, disrespectful, and unacceptable. Not only have I been left without my Durango for weeks, ignored by staff, and promised compensation ($500) that was never honored — now I am being openly disrespected by the dealership’s General Manager. If you are considering buying from this dealership, be very cautious. Their after-sales service is poor, communication is almost non-existent, and customer respect is clearly lacking.

ABSOLUTE SCAM ARTISTS. - AC

ABSOLUTE SCAM ARTISTS. DO NOT TRUST THEM. If I could give zero stars, I would. My husband and I had the most disgusting, unprofessional, and fraudulent experience at Richmond Chrysler. We came in looking to purchase a vehicle, and we were met with nothing but lies and high-pressure tactics from their staff—specifically Paris from Finance, Shakir the manager. We were shown a couple of cars but did NOT sign any purchase agreement or contract. There was no paperwork signed on our end. Because they insisted, we gave a $1,000 deposit to hold a vehicle. Before we handed over the money, Paris, Shakir, and Eric all explicitly told us that if things didn’t work out, we would get our full deposit back, no questions asked. They promised it was “refundable.” We decided not to purchase a vehicle from them. When we went back to simply collect our $1,000, these people turned into absolute snakes. They refused to return our money. They are now holding $1,000 of our hard-earned money hostage despite the fact that we never signed an agreement, and despite the fact that they made a verbal promise to refund us. These people are dishonest liars. They will say anything to get your money and then change their story the second you try to hold them accountable. Shakir (Manager), Paris (Finance) have zero integrity. Do not trust a single word that comes out of their mouths. We have given them the chance to do the right thing. If the do not refund our money by Monday, march 23, 2026. We are filing a formal complaint with the VSA (vehicle sales authority) immediately. We are also warning everyone we know to stay away from this dishonest dealership. If you value your time and your money, stay far away from Richmond Chrysler. We will also be filing complaints with the BBB, Consumer Protection, and seeking legal action to get our money back from these thieves.

Very helpfull in finding the right vehical to fit your - Alecat

Very helpfull in finding the right vehical to fit your needs. Financing simple and quick.

T.y Clayton O'Grady! Friendly, informative, made it - sheilamickey46

T.y Clayton O'Grady! Friendly, informative, made it possible. Definitely recommend purchasing vehicle there

I’m in Victoria BC I made an appointment two days ago to - Cheryl02west

I’m in Victoria BC I made an appointment two days ago to get a headlight on my Dodge ram truck today. I go in there and they look at me like oh we don’t know if we’ll have time. You might have to keep your truck on the weekend so we can put your light in And then the guy asked the other guy how long will it take to put her light in and the guy said oh probably about close to an hour and then the service guy was talking to at the counter said oh do we have a lightbulb? Their attitude was what am I doing? Asking them for a new lightbulb in my Truck I ended up just walking out so upset Friday. Maybe they all wanted the weekend off but I was paying for service why they weren’t welcoming. I don’t understand it all. I know I was really upset. I felt through. They thought I shouldn’t be there, but I had an appointment two days in advance

We are enjoying adventures with our new to us 2017 Dodge - Jeff and Anita

We are enjoying adventures with our new to us 2017 Dodge Caravan and thank you to James Copley who was instrumental in working a deal we could afford on a low mileage vehicle which suited our needs. We have done several mini-excursions, but are looking forward to a longer cross Canada road trip this summer. Thanks again to James Copley!

Just bought a Ram 1500 and dealt with Roberta Paliotti. - Mchusting

Just bought a Ram 1500 and dealt with Roberta Paliotti. She made the whole experience easy as can be, definitely going back to her in the future. Marla Husting

Lost $22,000 due to misleading information. - Catherina

Lost $22,000 due to misleading information. I am extremely disappointed with my experience at this dealership. Because of the dishonest and unreliable information we were given, my family ended up losing $22,000. We trusted what we were told by their staff only to find out afterward that the information was inaccurate, misleading, and not in our best interest. We were assured that everything was straightforward and legitimate, but once the paperwork was done, the dealership completely changed their tone and refuse to stand behind what they originally told us. They would not take responsibility, would not make it right, and left us to deal with the financial consequences of their actions. This has been an incredibly stressful and frustrating experience. I would strongly recommend that anyone considering buying a vehicle here proceed with extreme caution, ask for everything in writing, and double check every claim they make. In my opinion, this dealership prioritize making a sale over honesty or customer care. I will never do business here again, and I hope others can avoid going through what we did.

Nanaimo Chrysler always treats me well and values my - AN

Nanaimo Chrysler always treats me well and values my time! I know my Jeep is in safe hands with the service department.

I have prob bought 30 new or used vehicles in my life and - Chuck

I have prob bought 30 new or used vehicles in my life and I would have to say I will buy from them again . I was extremely pleased with my sales consultant Kevin he was very helpful and always made me feel like he appreciated my business . I’m would recommend white rock to anyone looking to purchase a vehicle . I can’t say enough about how well I was looked after . Honesty and transparency and a huge amount of patience that’s Kevin . Please keep making people happy that’s what it’s all about . Thanks so much for making my purchase a pleasure .

Clean facility’s Nice customer lounge Service was - GGreenshields1

Clean facility’s Nice customer lounge Service was prompt, provided detailed quote, and checked with me before proceeding with additional work

Service Dept- great service as always from Murray / - Lynne - Sahara

Service Dept- great service as always from Murray / Brenda / Kelsey. Issue with my 2017 Wrangler Sahara (lights & wipers). I recommend these wonderful service team! Thanks, Lynne

I do not enjoy car shopping or dealing with dealerships - Amber Love

I do not enjoy car shopping or dealing with dealerships of any kind .. Both Matt Rothery and GM Matt made leasing my vehicle quite painless and enjoyable.. they have restored my faith and trust and in dealerships… I would definitely recommend them both and look forward to working with them in the future.

We got oil changed but they charged us $939. - mikemeneses

We got oil changed but they charged us $939.65 and this is our first time that they charged us like that amount and 628.52 labour seriously!! Just to oil change 😭 i will never comeback with this location!

Deals written on scraps of paper with ambiguous meaning, - hacoah

Deals written on scraps of paper with ambiguous meaning, agreements made and not honored, and the most abusive after-sale pressure to buy a warranty I have ever encountered. I was kept for 3 and a half hours in a small, hot room, seated next to a roaring ventilator while they offered one deal after another and refused to settle the final documents so I could get my vehicle and get the xxxx out of there. Finally, to get them off my back, I called my mechanic who said get the best warranty version because otherwise very little is covered. Salesman said okay here is the best. Turned out, 11 months later, leaky radiator not covered. Warranty is not the best on offer. Dealer response. Too bad. Not our concern. Basically, you signed it, sucker.

Sold me a lemon and said they’d make it right, but no - hm

Sold me a lemon and said they’d make it right, but no follow through.

Easily the worst service I've ever had. - DuaneElverum

Easily the worst service I've ever had. STAY AWAY from Kenny, Frank and Riki in the service department. I had an estimate to repair a seized front left brake caliper and brake inspection on a 2000 Dodge Ram 3500. I immediately noticed that the brakes performed very poorly - far worse than the day I brought them in: the brake pedal travelled almost to the floor and would not stop the vehicle without unusually heavy pressure, even at slow speeds. Additionally, the parking brake would not hold the vehicle in place, even on the slightest grade. Lastly, the door frame paint of the vehicle and the velour interior was stained with greasy hand prints. They agreed to have another look, and kept the vehicle for another few days. When I picked up the vehicle for the second time, the brakes still performed very poorly, and the parking brake would still not hold the vehicle in place, even at the slightest grade. I came in with three working brakes and a front seized caliper and was left with brakes that don't work properly and a parking brake that won't hold. How is a vehicle WORSE after Kenny works on it?

I bought my first vehicle at this dealership, a 2019 - naomilisafix

I bought my first vehicle at this dealership, a 2019 Sahara. First of all it took an entire day to get this done and once home I wasn't even provided with a copy of any warranty. Most Jeeps have corrosion and I was told this was normal and that the shop on site would be fixing it. After calling and email and not getting any response I finally went in and was provided with a goodwill warranty which I finally asked for in email so I had a record of it. All of my information was taken by the shop, photos as well. One day, after many more ignored called, somehow my information was lost, including photos - and the excuse I was given was that the shop was suddenly under new management so it was impossible to get it sorted out (apparently). I ended up moving back to the island and was asked by the manager in Kelowna to look for someone to do the work. I couldn't get anyone to do the work under the goodwill warranty. Finally I was told I could bring the vehicle to Kelowna and get it done. The new bodyshop worker took photos and prepared to do the job, I flew to visit family for the 3-4 weeks it would take. I get a text from the bodyshop worker that was expecting to do the work daying he needed approval. This was confusing. I ended up in circles with different numbers and finally picking up my Jeep without the work done and now answers or any solution. I lost $30,000 when trading my vehicle in. I'm a single mother of 3, I went in to this dealership to find a vehicle for my post construction cleaning business, one that would fit ladders but still would be a good family car my teen could learn to drive in and park pretty easily. I was sold a car for $60,000 after interest and fees that was not even worth that when I drove it off the lot. I trusted this dealership, I have many emails that are full of gaslighting, dishonestly, confusing information and upsetting excuses. I'm exhausted from advocating for so long and the loss has caused me and my girls extreme financial hardship. I would never recommend this place to anyone who doesn't have money to throw away. Maybe if you know them personally, they would be honest. Horrible first buying experience for myself. I've told everyone I know this story hoping other single parents or people just starting out in businesses etc, decent humans - won't have to experience this. Watch out for dealerships that refuse to be accountable. Transparency is everything to me. Many people tried to help me, it was the dealership that neglected to their part. I give it one star because the Jeep was a gem, and she deserved better.

Set up appointment for service due to engine light which - bluesproperties

Set up appointment for service due to engine light which came on. Also mentioned that there was a gas cap light on as well, but that was not our priority, the engine light was. Dodge Cranbrook took our 2013 RAM 1500 in, told us that diagnostic fee of $175 + tax will also apply to any repair the truck might need. After 1.5 hrs we were called and told that a faulty switch was the culprit and that total price, including the switch and taxes came in just under $400.00. When we payed the bill and subsequently turned the truck on, the engine light was fully lit up on the dash as it was prior to our appointment. The gas cap light was off. When we immediately return to the service department to ask why the actual issue we brought in the truck for was not fixed, we were told that each light requires new diagnostic charge and that, if we wish to address this second light, we have to have another appointment (we travel 29km one way to get to this dealer) and pay another diagnostic fee. No applogies were given. We had multiple dash lights on in the past and the dealership on Vancouver Island, we usually deal with, always charged only one diagnostic fee to diagnose all issues associated with all the lights. The total charge for this second repair was $1200.00 and did include another diagnostic fee of $179.00. Although the Service Manager was very polite and patient and so was the curtesy car driver, same can not be said for the front desk clerk who assisted us on intake.

I have been buying my trucks from Rivershore Ram for the - trevoralfa

I have been buying my trucks from Rivershore Ram for the past 15 years. They have provided nothing but top quality service, Scotty Mac has been exceptional in his service as a sales rep and I can always count on the service department and Scotty for great after purchase service. Trevor Smith

I have nothing but praise for Carter GM . - Mc34596

I have nothing but praise for Carter GM . Michael Charles . Enjoying our 2019 Dodge Charger .

I'm delighted with my new car, the price and the - li-anderker

I'm delighted with my new car, the price and the competence of the staff. They are efficient and accommodating. It's been fun. Yup.

Dealing with this place has been the worst experience - NeverNelsonChrysler

Dealing with this place has been the worst experience I've ever had with any business. Brought my car in for repair as it had a misfire. After 12 hours ($2,100!!) of diagnostic work, all they had to tell me was that I needed a new engine, but couldn't tell me why. I didn't believe it couldn't be fixed as it ran well besides the misfire, didn't use oil, the oil was clean, power and fuel economy was the same.....So I took it home. It had developed a massive oil leak while they had it that it didn't have before, so, because I hadn't learned my lesson yet, took it back to them. They said it needed an oil cooler, common problem. I told them to go ahead, another $1,000 bucks later, the leak is fixed. Go pick it up, I drive it for 5 seconds and another check engine code pops up. And the transmission won't shift properly. The code says low oil pressure and the transmission is in limp mode to protect the engine by not down shifting. They get back to me a week later, tell me to bring it in. I thought the new oil pressure sensor that came with the cooler was faulty. They did another couple hours of diagnostic work, told me it needed a new engine. But couldn't tell me why. And didn't try to change the sensor. So I drive it home, the oil pressure reading became totally erratic and went to 0 psi. Oil light comes on. I call up the oil temp, it's normal. I drive home, 35 minutes on the highway, with no indicated oil pressure. It runs fine. The temperature doesn't budge. Idling in my driveway, it's purring. When I go back and tell them this in person, I again suggest that maybe the sensor isn't any good. They tell me that they believe the sensor was correct and that I didn't have any pressure. I repeated how I drove for over half an hour at highway speeds, which would be impossible if that were the case. And they did nothing. Offered nothing. Insisted that I drove home with no oil pressure. So I left, and in the next few days changed the sensor myself, and voila, oil pressure was back. Call them back, explain how I replaced the sensor and oil pressure indication had returned. They seemed slightly embarrassed, and even went so far as to act as though they wanted to help me now. They never did help me. After seven months and no progress with Nelson Chrysler, I sold the car, to a friend, for $2,000. I had already bought another vehicle for my wife in the meantime since we couldn't drive the Dodge in the state it was left to us by Nelson Chrysler. The transmission was still in limp mode from a low oil pressure code. My friend fixed everything for $1,000 plus his time. When he opened up the engine to examine the rockers and lifters, the same components the dealership spent 12 hours diagnosing, he immediately saw that cylinder 3 had a bad rocker - it was obvious. This was also the cylinder that had the initial misfire that brought me to Nelson in the first place. He also noticed a loose oil galley bolt that had backed out almost to the point where it was going to fall into the engine. These are both well known issues with these engines. He tightened all the oil galley bolts, and replaced all the rockers and lifters by watching a video on YouTube. The oil pressure issue was solved when he replaced the brand new oil cooler (that Nelson just charged me $1,000 for) with an upgraded aftermarket unit. He's put 15,000 kms on it since then, with no check engine lights and no issues. Him and his wife love it. Not bad for a "blown" motor that Nelson quoted me $9,000 to replace. But generously offered to take it on trade.... Do not trust these people. Don't let them touch your vehicle.