6 British Columbia Lexus Dealers

Worst customer service at the service desk, never seen - Nina

Worst customer service at the service desk, never seen anything like that took our vehicle for service, so unprofessional.

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We live in Victoria, but we chose to buy our vehicle from - TInk Fortin

We live in Victoria, but we chose to buy our vehicle from Lexus North Shore specifically because of AJ. His attention to detail, prompt communication, and overall professionalism were outstanding from start to finish. AJ was honest, straightforward, and transparent — no games, no manipulation, just a fair and clear deal. That kind of service is rare, and it’s exactly why we were happy to make the trip to Vancouver. He truly made the experience easy and comfortable, and he deserves full credit for it. Highly recommend working with AJ if you're buying a Lexus.

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We bought a Lexus 350 NX through Rosario D'Angelo, Sales - sngooch

We bought a Lexus 350 NX through Rosario D'Angelo, Sales Representative. Our enjoyment of this great car was greatly enhanced by Rosario, whose knowledge and patience in explaining to us--many times-- the high tech features new to us. Having bought many vehicles over more than sixty years across Canada and in foreign countries, we can say that Rosario was the best we have experienced anywhere. But Rosario--now almost three years later--again came to our rescue this past week when we were stranded north of Courtenay. In desperation, we called Rosario and left a message. Within minutes he was back to us, explained how to solve the problem and advised us to go to a nearby Toyota dealer to have the computer reset before serious damage was done to the car. Such dedication cannot go unrecognized.

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Purchased a new UXh from this dealership. - APK

Purchased a new UXh from this dealership. It was a terrible delivery and we were treated like a second class citizen. Our car was parked in the corner of their service drive-through. Our sales person was also absent, and there wasn't anyone from sales to assist us. Their finance manager pushed hard to sell add-ons, and in my opinion, are unneeded extras. He seemed genuinely upset when I called him out on what his perceived tire replacement costs were. There was also some fear mongering about the longevity of the car mechanically and cosmetically - all to push their services. We will never purchase or service another vehicle from this dealership as a direct result of how we were treated during the delivery and after-sales phases. The purchasing phase was painless. In addition, the steering wheel was not centered after driving off the lot. The car only had 2km on it. Most new cars are driven at least 5-10km to ensure all systems are working correctly. Obviously this was not checked during PDI, and it took two follow-up visits to get it corrected. Think twice before wasting your time with this dealership. Their staff does not appreciate their customers, and their front-line service staff (advisors and service manager) are not technically competent about problems. Their service manager does not know what an alignment is and simply relies on green values on the specification sheet without test driving the car - despite an obvious steering problem. The GM is polite and was intent on resolving the issues; however, it is the front-line staff that are interacting with customers daily, and have lost my trust and business. It appears that the sales, finance, and particularly the service staff, do not possess the knowledge to work here. I should not have to educate their service manager on what an alignment is, and what the various adjustments are for.

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My wife and I have driven Lexus since 2008. - tony S.

My wife and I have driven Lexus since 2008. We dealt with Lexus Calgary, North Vancouver and Kelowna. We have never been disappointed with the sales people or the serves people. We truly feel Lexus id the best vehicles we have driven to date and would suggest any who is looking for a new or used vehicle to test drive a Lexus before you make up your mind what to buy. You won't be disappointed. Tony S.

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