Extremely unprofessional and discourteous. - ketan.bishnoi
Extremely unprofessional and discourteous.
Never interact or do business with this dealership.
I bought a new Honda CRV and
The chronological list of my experience with Honda WAY is below:
1. Booked the car on 20-OCT-2024, confirmed to pick up on 31-OCT-2024. After booking the car, we never received any updates on delivery of the car. We had to follow up multiple times and we were literally ghosted. Our sales representative was YADWINDER KANWAR, and he did not contact us, or return any of our calls.
2. On the date of collecting the car, 31-OCT-2024, after a long wait, we met HANNAH LARSEN. Hannah, after introductions were exchanged, started the conversation with "What if you die, who will pay for the car then. Here is another insurance for you to buy." This dampened our happy mood and we were really aghast by her approach to the customers. She carried on to try to sell us other types of insurance.
3. We then met an insurance agent, who misguided us, and was more interested in selling third party insurance.
We had to drop everything after this and go to BCAA to get some legitimate insurance.
4. While taking delivery, we met a third agent, SUKHPREET KAUR, who was not at all trained. She was not able to provide any information about security and other necessary features. She reiterated the information as told by our sales rep. There was no checklist to ensure if all things and information was shared reg the car features. She missed sharing about the Radio code for example.
5. After leaving the showroom, we realized that Sukhpreet had not provided us with the second key fob. We tried contacting the dealership and no one responded. We tried contacting them multiple times over the last week, and they are still in possession of the key fob for my car. The key fob for my car is in possession of someone I don't know, and it is unsupervised.
6. The Honda Link app does not have my email registered. There are no updates to the status of the car or any other information. We informed Yadwinder about this and also shared the screenshots of the home page for him to resolve the issue, but he hasn't followed up till now.
7. While setting up the car's touch panel, I got locked out of it. As it turns out, Sukhpreet did not provide us with the CODE for radio and we had to drive without access to navigation, charging ports or radio. And we did check everywhere, glove box included.
We have tried to contact the dealership and Yadwinder, and we have received either a wavering response or simply went to voicemail.
I strongly suggest everyone , to take their business elsewhere.
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