After already dealing with paint defects, taillight - navjot
After already dealing with paint defects, taillight issues, and weeks without my brand-new 2025 Dodge Durango GT Plus, I returned for a headlight issue. I waited over 4 hours, only to be told the dealership would replace my headlight by taking one from another Durango in their showroom instead of ordering a proper new OEM part.
When I asked for clarification, the General Manager, Alicia Lino, actually shouted at me, saying:
“You didn’t buy a Lamborghini. This is the last thing I’m doing for you. Go sit and wait in service.”
This is the kind of treatment I received after buying a brand-new vehicle. Completely unprofessional, disrespectful, and unacceptable.
Not only have I been left without my Durango for weeks, ignored by staff, and promised compensation ($500) that was never honored — now I am being openly disrespected by the dealership’s General Manager.
If you are considering buying from this dealership, be very cautious. Their after-sales service is poor, communication is almost non-existent, and customer respect is clearly lacking.
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