Avoid White Rock Dodge at all costs. - Nathan
Avoid White Rock Dodge at all costs. My experience with them was a nightmare. In September 2024, my 2019 Dodge Ram’s front differential blew after I used my spare tire. When I towed my truck to White Rock Dodge, they flat-out refused to submit the claim under my extended warranty, which covers major components like the differential. Instead, they pinned the blame on me, demanding I pay $6,000+ out of pocket. Jerrod first claimed "it may have been caused because there was no fluid in the differential"—until I showed him proof that there was. Then, their service manager Rod accused me of driving on a completely worn-out spare tire for weeks (a lie confirmed by my mechanic who found 60% tread left on the tire). When I told him the spare was only used for an hour, he would not listen and insinuated I am a liar, yet he wouldn’t call any of the three people who were with me that would have told him the same story because it was true. The accusations kept changing, and Rod eventually claimed the differential blew because I didn’t service it at 45,000 km and 90,000 km, despite NO recommendation ever being made by their service team, not once verbally or in writing. Rod’s response? He insinuated I was lying again and insisted they recommended the service because “his team are professionals.” The only thing they are professionals at is being dishonest and blaming customers for mechanical failures. Rod then told me to consider trading in my truck due to the high repair costs and had me meet with sales, who offered me a ridiculous $15,000 for a truck that has $17,000 owing. This was clearly an attempt to take advantage of me and to take my truck for free. Just a year ago, I was offered $35,000. This proved just how unethical and shady this dealership is. I ended up having my truck towed to a reputable shop, where the mechanic said, and I quote, "they screwed you" and "their service team has blinders on." They also confirmed Chrysler is selling 13-15 differentials per month locally, which shows the differential failure is a common issue with this model. This makes it even more astonishing they would blame the owner. White Rock Dodge service team didn’t even notice that my brakes were 2mm away from metal on metal and did not recommend servicing my brakes. I emailed their General Manager, Kam, telling him about my experience, he did not even reply. I wouldn't trust this dealership with a toy car let alone a real vehicle. They do not care about their customers and will try to squeeze every dollar out of you. I will be taking my story to the local news to warn others. Stay far away from this place.
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