32 Alberta Toyota Service Centres

Excellent! - romulojr78

Excellent!!! A word that could i express to Mr, Hanyang Wang, service manager of service department. He give me a wonderful experience of having a second service of my Hybrid vehicle. Details to details and always updated what should be done and there is a certain time frame to be done. Awesome!, I highly recommended for good services and hoping next session of my car services will be you. Thanks for your good performance. 100% for jyour job will done, God bless

I went in for my. - fastmustang12

I went in for my.winter check up, the employees were very polite. This dealership is by far one of the beat I been to. I have been a licensed mechanic for over 35 years and worked at.several dealers. This dealership has got a very bright future. Love the new building as well.

A WORST experience today leaving your car an hour prior - Mylene

A WORST experience today leaving your car an hour prior to your appointment time at 9:15 am and yet full service was NOT done until I called up at 4 pm. My car was with them from opening to almost closing. I missed a very important engagement because of the incident. Called up several times seeking for help, explaining the urgency, stayed on hold for more than 25 minutes and was left unaided. Asked the Service Adviser, Sandeep for the poor service and he reasoned that they were busy which is an unacceptable excuse. Please DO NOT accept services which YOU cannot deliver! Never will I recommend Toyota on the Trail again to friends and family.

Great service and the service person I felt was very - t.butler

Great service and the service person I felt was very knowledgeable and explained to me what was going on with my car. Very helpful!

Rude service management department , Following senseless - gagan

Rude service management department , Following senseless protocol's which makes client suffer and pay. will suggest to no go shop.

What an amazing team! - D&W Mc

What an amazing team!! We were travelling and only had 2 days in Edmonton. The team checked out a concern we had under short time constraints and got us back to our return trip. Amazing!! Thanks so much!!!

My unending thanks to Michael Dunlop and his service crew - Dillon

My unending thanks to Michael Dunlop and his service crew for a most pleasant and rewarding trip to the service department that finally saw me with a new rear window wiper blade. Most important note of this review - my Toyota 4Runner is 23 years old (2001) and I have been without a rear wiper blade since last summer as the only blades I could find (parts stores, Cdn Tire, Amazon, etc) were not the right attachment. Then imagine trying to unscrew a tiny screw that was welded with AGE to the arm. My wiper blade replacement had, at one point, 7 different service personnel trying to figure out how to get the screws out. The problem was eventually solved by replacing just the rubber on the wiper and it works just fine! Thanks guys, Dillon and I thank you.

I took my 2022 GR Supra in for its last service of the - gil

I took my 2022 GR Supra in for its last service of the year. It was supposed to be a routine oil change but since there was a recall for a software update they were going to do while it was there. Left the car there for the better part of the day as they told me that it was going to be done in the afternoon. I get a call in the afternoon saying that they weren't able to get to the update so they were going to keep it overnight and I said "sure". The next day I get a call saying that "Something" went wrong with the software update and the ECU was done, the car wouldn't start, move, turn on or nothing. They said that they will order a new ECU but they don't a have a timeline on when it will arrive. At this point I was mad because 2 days later I was going to be out of the country for about 10 days and didn't like having my car sitting at the shop. I asked for them to give me updates on things, to keep me informed. During those 10 days not a single email was sent to me, it had to be me reaching out to them and their standard response was "we'll let you know, when we know". To me that is not something you tell to your customers. At least call them to apologize for the inconvenience, offer a loaner car. My wife was in the market for a new 7-seater SUV, could've offered that to perhaps turn this into a sale opportunity but they didn't offer that. 1 week later I called Toyota Canada to informed them of my situation and they told me that my case manager will get back to me. 2 weeks later did not hear back from the case manager or South Pointe. Called the dealership and received the same answer "We'll let you know when we know." At this point they've had the car for 4 weeks that I could've been driving it around town as the weather was beautiful for a car like that. 2 weeks after that I call Toyota Canada and I asked to no longer speak to the case manager as she was useless and asked to speak to her manager but I was told the "Manager does not speak to customers" which again its ridiculous when Toyota clearly messed this whole thing up. While on the phone I was trying to explain to them that I wanted to get a guaranteed from Toyota that if there was anything wrong with the ECU in the future that Toyota will look after it which I don't think is unreasonable and not to mentioned the girl at customer service was rude and condescending, "too bad so sad" attitude. The car was basically going to go from the dealership straight to my garage as it needed to be put away for the winter and I wasn't going to be able to drive it and really see if everything was good with it. A couple of days later I get a call saying that the car will be ready in the afternoon and if I wanted them to do the cabin filter while it was accessible for $45. Like really? Can't even throw a cabin filter in for this whole ordeal. I declined and just ask for my car back. 1 week later I get a call from Toyota Canada where someone finally said sorry for the inconvenience and were hoping to "gain my business again" . I then asked "well what are you going to do for me to gain it back?" and they said "there is nothing I can offer you right now but let me get back to you". 2 weeks after that I get a call saying that they aren't willing to do anything but hope to see me again. Are you serious?!..This is really surprising that South Pointe Toyota and Toyota Canada handled the situation this way, no one wanted to take accountability.

Fabulous place,had trouble with my Camry,hard plastic on... - Bunny

Fabulous place,had trouble with my Camry,hard plastic on bottom of car fell down on highway,phone Friday evening,they got me in the next day,Jonathan in service department was absolutely wonderful and helpful . Thanks so much! Bonnie D. From Sherwood Park

First come secound served, seems to be service motto. - Djgobiwan

First come secound served, seems to be service motto. 2nd time this happened to me. I'm waiting and someone drives in after me and gets served first.

I had been struggling for the past one month to get a - jsandhu5569

I had been struggling for the past one month to get a warranty work completed on my Toyota Highlander. I had called service department for almost 15 times, went to the shop and talked to service representative twice. Every time, I was told they will call me back . After a month I decided to post this message for the general public not to give them five star because of lavish 5star waiting room but to be honest when it comes to giving them 5 star review. Even after so many call, no one has called me except giving me false promise " someone will call you back" Highly disappointed as to why I bought my Highlander from CH Toyota

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

Cochrane Toyota is the best dealership ever! - Rita vergara

Cochrane Toyota is the best dealership ever!!!! They are efficient, fun and reliable!! Thank you for the great service!

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

efficient, accomodating & great service department - Heather4006

Damen... you rock ! Thank you again for your stalart service! You efficiently accomodated my last minute mini emergency, reviewed my file, & quickly got me back on the road within a reasonable cost. As a past service writer myself, I am impressed with the ease you were to work with! .... You deserve a raise ! 👌

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.

Josh handled my seasonal tire changeover promptly with - gorsch11

Josh handled my seasonal tire changeover promptly with professionalism. I would highly recommend Heninger Toyota service to anyone.

I have no words for the lack of integrity at Lethbridge - deborah.w

I have no words for the lack of integrity at Lethbridge Toyota. We bought a Toyota Sienna in Feb 2023 from a private seller. One of the sliding doors wasn't working, so we took it to Lethbridge Toyota (LT) for a price quote to get it fixed.There was also a recall on the sliding door at this time, so we also made an appointment for that. LT quoted us $1500 for getting the door fixed, which we were not willing to pay. They said they had done the recall, but it did not fix the issue. Fast Forward to May 2024. We decided to get the sliding door fixed; at this time the other one had also stopped working. We took our van to Big Al's as we figured they would be more reasonable priced. After assessing it, they called and said that the door problem was covered under an extended warranty that Toyota had put out and that we should take the vehicle to Toyota to get it fixed for free. We took it there and were told the warranty had expired Feb 2023. I went home and then recalled that we had had our van in to get the sliding door fixed in Feb 2023 and had not been told about the extended warranty. I did a little digging and discovered we had had our van in 4 days before the warranty expired. I emailed with a service specialiast numerous times, but was told that they had not documented that we had had the van in for anything but a recall.(Whose fault is it that they failed to document the reason I had brought the van in in the first place?) He quoted me $3200 for getting both doors fixed. My husband spoke at lenght with a service manager named Mike who was rude and arrogant, and said he didn't care what we thought, Toyoya was not fixing the door for free.So even though we had our vehicle in while still under warranty, we were not told about the warranty, and once we knew about it, Toyota refused to work with us saying they had not documented about anything but the recall, so it wasn't their responsibility to fix it. (We were just expecting them to fix one door for free, since the other one had been working when we brought the van in initially.) Thankfully, we have a family friend who is good with cars. It cost $200 in parts and a little over an hour to fix both doors. A far cry from the $3200 Toyota quoted us. I will most likely not deal with Lethbridge Toyota again. The lack of intergrity, the dishonesty, and the degrading way customers are treated, is not something I am willing to put up with. I love Toyota vehicles, but this dealership does not care about customer satisfaction at all.

DONT BOTHER! - justinagoett

DONT BOTHER! I brought my 2018 rav in for an oil change, they told me my water pump was leaking, changed me, then it started leaking, wich had never before, a mechanic there told me to never use med hat toyota.. they are told to find or make things wrong with your vehicle to bring in money, i will NEVER take my vehicle back

Complaint - kpatel

be aware of this cheaters.....i called for an issue for pulling my car down slightly on right while driving... i just asked them to check the wheel alignment...went there and dropped my car to just check alignment... they have rotated all the tire ( as they said ) but the ties i put it on my car cover to stick it rim...it was still there after service when i checked my car tires ( dont know how they removed the tire without taking out the ties )...so no idea they have rotated or not but they charged me $235....i paid..when i was driving back to my home after that .....issue was still there...so, i went back them talked to the service manager FAHD...he checked my car..then he realized issue is still there...so he forced me to go to ok tire and check it ( because they could not solved the issue and charged me $235 )....and he said he will take care of it ...so i went to ok tire and dropped my car there at 8 am....asked them to call FAHD ( noral toyota )...they called he said ok to check....they checked it ..i was waiting for the call to pick my car...then finally i called them at 3 pm to check status...it was not an alignment issue...but they have rotated tires again...they were charging me $77 because they could not catch the FAHD (SERVICE MANAGER AT NORAL TOYOTA) ..who gave PO to them...i was totally upset...because noral toyota charged me $235 just to rotate the tires...and just after 2 days this guys charging me $77 for rotating tire again...so i called FAHD to for this issue...when i asked him why should i pay $77 again to rotate tires again...he got mad...and he said i RIPED U OFF now i am out of it ...do what ever you want ....i was surpised by hearing this from FAHD ( SERVICE MANAGER AT NORAL TOYOTA )...the gentleman at OK tire he realised its not good to charge the customer if the NORAL TOYOTA is responsible...so he waved my charge...really appriciate to OK tire staff....But issue is still there...NORAL TOYOTA SPOILING THERE IMAGE BY DOING THIS...ITS NOT ALL ABOUT MONEY BUT THE TRUST.....so i will not go there for any service for sure,,..i better drive to edmonton......

Phenomenal Dealership and super great Service Department. - Ron

Phenomenal Dealership and super great Service Department. Staff are excellent to work with and very helpful.

I went for my toyota highlander maintance service. - Lia

I went for my toyota highlander maintance service. Adam Kumi (Product Advisor) was wonderful at finding out information I needed regarding my car. He went above and beyond to find it out and I was very impressed with his service. Hieu Le (New Vehicle Sales Manager) was also incredible! He also helped me with part of the information I needed. He was very pleasant to deal with and also went above and beyond to make sure I was able to get what I was looking for on my car. They also have an amazing manicure service for their clients that may decide to wait for the service been done. Chin is amazing! The nice lady that does the manicure service, and her work is amazing! They also offer you a shuttle service to take you to your home or office, in case you can't wait for the service to be done, also pick up so you can come for your car. I recommend them and you will not be disappointed! If by any chance you have any issues, talk to the manager. I hear he is amazing as well and will resolve it for you or make things better.

Dallas in parts and services was so helpful and answered - Joan

Dallas in parts and services was so helpful and answered so many questions that I had for her today. She was very polite, calm and very caring. Most pleasant to speak to.