89 Alberta Ford Service Centres

Great sales, service since I have dealt there. - sbmkcontracting

Great sales, service since I have dealt there. Recommended to many friends to stop and check Zender Ford out

Adam was excellent! - mkgram36

Adam was excellent! He was very attentive to my needs in acquiring the exact part and installing it. Plus I was treated like a queen!. He is a fine gentleman and I would highly recommend him for a good raise!!

I have been a loyal customer of City Ford for a number of - darcyhews

I have been a loyal customer of City Ford for a number of years. I have been bringing my 2017 F150 into the service department since I bought it new. It is always a great pleasure working with Dwayne Johns customer service representative he is very professional and knowledgeable. I will continue going into City Ford service department. I always highly recommend this dealership.

Good excellent best my favourite dealership it’s my - ibodat87

Good excellent best my favourite dealership it’s my second car service is best always Manager is very nice, Noah Hamelin is very friendly excellent very helpful. Thank you for everything Noah!

It is always a pleasure to deal with Lamb Ford. - Bresto

It is always a pleasure to deal with Lamb Ford. Their service is excellent. I would recommend them to anyone.

Outstanding service. - asinclair88

Outstanding service. Everyone is so friendly, very attentative. No surprise charges, a call is given prior to an unexpected issue.

Had an issue with Sync updates on my older Edge and Angie - Kelly

Had an issue with Sync updates on my older Edge and Angie and the foreman on duty went above and beyond to help find a solution and made sure I understood my options. Thanks

The service department was quick and helpful- overall a - al

The service department was quick and helpful- overall a great experience and I will return.

It's rare I feel compelled to leave a negative review. - rhoff

It's rare I feel compelled to leave a negative review. We did not buy our vehicle here, but given that we pass through town frequently, getting service in Canmore seemed to be a good idea. In January of 2023, well within the warranty period, I reported a problem with the passenger door power locks freezing in cold weather. I even included a video of the lock not functioning. The truck was brought into the shop, allowed to warm up, and then scanned for codes with the now un-thawed lock functioning. A few months later the truck was taken back a second time, the latches were greased and passed a rudimentary mechanical test. All the service department had to do was reference TSB 21-2207 from July 6th, 2021: "Some 2019-2020 F-150 vehicles may exhibit one or more power door locks inoperative." "1. Is the affected power door lock intermittently inoperative only during freezing weather? (1) Yes - proceed to Step 3 3. Replace the affected power door lock actuator." Of course now the actuator has failed outside the warranty period. Cost to me? About $700. I only wish at the time I had done the work of the service department to see if there was a known problem. Reluctantly I scheduled the work to be completed today. I made it very clear that I was coming from 100 kms away and was promised the work would start at 8:30 AM. When I checked at 11:20 AM no work had yet started on the vehicle. That was it for me - I picked it up and will get the work done somewhere else. I am now working with Ford Customer Relationship hoping to get some sort of financial assistance with an expensive repair that clearly should have been a warranty claim. The fault lies directly with this dealership. I don't directly blame the service advisors I worked with but clearly something important is lacking.

Took my car here and it was almost the end of the day and - Hockeymom88

Took my car here and it was almost the end of the day and they still did not have any idea why it has issues. Had to leave overnight and next day told they cannot find issue. I pick up my car and told I have to pay $200 just to look and tell me nothing is wrong even though it has warranty. I would not taken here if told that first. They rip of single parent in hard times.

Pleasant staff, very helpful, treat you like they want - Jim Bartholow

Pleasant staff, very helpful, treat you like they want you to come back again. Jim

Very poor at customer and have no idea how to fix a car. - g_mcleod

Very poor at customer and have no idea how to fix a car. Do not use them

Bucars sent our Motorhome here under warranty for a fuel - merlin

Bucars sent our Motorhome here under warranty for a fuel leak on the gas tank and engine error code on the date booked. One week and they have not even looked at it. Why book a vehicle in for a specific date when they are not going to look at it. We are held hostage with a vehicle we cannot use while it sits there until they decide that they might look at it.

Absolutely useless dealership and staff. - AK

Absolutely useless dealership and staff. Everytime ive brought a vehicle there they cant do anything and just waste your time. booked 4 appointments with 2 different vehicles and they couldnt do anything but sure charged an arm and a leg to look at it but not to actually do anything

Lynn and Kevin in the service department are great to - Debra Penner

Lynn and Kevin in the service department are great to deal with. They go above and beyond to ensure your concerns are addressed professionally and efficiently. They don't laugh at you when you imitate engine sounds. 😜 I trust them to be truthful when they recommend repairs.

Caring, Friendly, best customer service around - pambusby

These people really care about their customers. They bend over backwards to make sure that you walk out of their business with a smile on your face.

Son got stopped there with his 2017 f350. - Darren

Son got stopped there with his 2017 f350. They charged 1200 bucks to diagnose a bad relay which we knew that was the problem. Told him it would cost 3500 bucks to fix. We drove there and fixed it for under 100 dollars. Would definately not recommend this service department!

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

Excellent service Carstairs Ford! - airl_aia

Excellent service Carstairs Ford! All the staff are friendly & very helpful and they are All Amazing

Was just in to Cold Lake Ford because of a noise in the - quiss

Was just in to Cold Lake Ford because of a noise in the front end of my truck. MIKE took it right in and put on the hoist found the problem and rectified it. I say hurray for MIKE and good on Cold Lake Ford. Great service. Once again kudos to MIKE.

They failed me as a customer. - kschort

They failed me as a customer. After my vehicle sat on their lot for 6 months waiting for a part, it developed never before seen engine issues. When I took it back for them to investigate, their prompt reply was that the engine was ruined and the only option was for a complete replacement. This didn't make sense to me so I towed the car at my own expense to get a second opinion from an independent mechanic. After relatively basic troubleshooting the cause of the issues was found and the problem component replaced. The car has never run better. I will never take any business to College Ford ever again.

Regular maintenance - Dave

Service center accommodated my schedule and carried out a functional check on the rear differential ...test drive was carried out...all was good. Regular scheduled maintenance was very satisfactory.

First class work done by first class people. I... - dwight b.

First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.

Do not deal with them for parts. - Bad

Do not deal with them for parts. Sold me a door key pad without telling me in advance they had to program it as well. Paid $220 for the pad and then they wanted $179 for programming. Went to return it and they would not, without the card board box it was shipped in. Basically blackmail in order to screw me out of another $179. Will never go back there for parts or service ever again.

The worst customer service ever, You should be ashamed of - amroumh

The worst customer service ever, You should be ashamed of yourself. I had purchased 2 F-150 from your dealership and when the time came I wanted a trade in and you’re price was higher by $5000 than other dealerships. I did all my services at your dealership and you guys sold me a set of tires that aren’t the ones I picked out, I was very angry so your team knocked down a $100 from original price. After 2 months I realized my vehicle was shaking and brought it to your dealer and your team said it need new brakes and rotors. I got those replaced and the vehicle was still shaking. I brought the vehicle back to you and you guys could not figure out why my vehicle was still shaking. 3rd trip your dealer realized there was a bubble/puncture in the tires.(the tires I did not order but you guys just put them on) and now your stating the bubble is what’s causing the shaking, Corey the sales manager was trying to force me in buying a new set after I just had purchased 2 months back. I was furious and I wanted to know why the tire had a bubble. Sales manager said only way we can find out is if we send the tire to the factory they’ll be able to tell if it was a pothole or curb or a manufacturer defect, he said can take up to 6months. So I had to get my old set from home to put on in the mean time. So I went back after 5 months and asked the status of the tire they initially sent out. Corey than said oh sorry we didn’t send your tires out because I know you hit a curb, when I know for a fact I did NOT. I than asked where are my tires than and he stated they threw them out and in return for there inconvenience the will give me a used set. I refused and I will never do business with drayton valley ford again and I will make sure everyone is well aware of how terrible of a dealership you are! You are literally lying in your reply to make you guys look good. Take a seat your nothing but a bunch of scammers and liars. TO Darren you should ask Amber about the promise i had from Corey to send the tire to the Factory