12 Alberta Mazda Dealers

I recently purchased a new Mazda CX-70 from LA Mazda and - doughtracey

I recently purchased a new Mazda CX-70 from LA Mazda and want to share m y experience. From the moment I walked in the door I was greated by a friendly, helpful receptionist. At this time I was directed to a very knowledgeable and professional salesperson, Rhaymon, whom made my experience easy and nonstressful. Raymond was very knowledgeable on the product and was able to answer all my questions. Finalizing my purchase with Stefan and Tyler was again friendly and enjoyable. My sincere thanks to the whole team at LA Mazda.

Biggest thanks to Mildred Sanchez who assist our auto - Jendacs

Biggest thanks to Mildred Sanchez who assist our auto application! Fast approval and truly reliable!

Avoid this dealership, the sales man-child Salman Mansuri - Seth

Avoid this dealership, the sales man-child Salman Mansuri is the type of guy who shouldn't even be working at an enterprise Rent-A-Car. He has the education of a call centre representative at best, and he couldn't even perform at that job due to his very high temper. I'm not exaggerating when I say, he was so hot headed and mad when he found out we were not going to buy a car from him, he was literally shaking and slamming his own desk... All because he realized he lost our business. It was probably very humiliating for him, but I'm sure he's used to it and so is their show room. Everyone looked the other way during his temper tantrums. The other salesmen even said "here we go again". He almost made my wife cry in the parking lot, I've never seen this level of abuse from someone in sales and he's lucky there were people around. I'll make a point to stop in and have a nice chat with him again when I'm in the area. I have a lot of acquaintances living nearby and I'm in Edmonton often. We kept our cool, walked out, and bought a car at an *actual* dealership not long after. It won't be long until he's fired or forced to resign if he keeps acting that way.

Great vehicle! - D.S.

Great vehicle! Mazdas are solid. Some good moments during the buying process and some to the contrary as well. Nice people in general Genuine? 50/50 A thread of disfunction running through the complete deal was there as per usual like most all dealerships. Thanks I think ? Lol Truth is an objective variable So this crew was the basic norm Where you’re left to wonder a bit .. Group hug Onward through the fog

2 Stars – Disappointing Post-Sale Service We purchased - soumyashree6662

2 Stars – Disappointing Post-Sale Service We purchased a brand-new vehicle from Sunridge Mazda three months ago, and recently, our windshield cracked due to a stone impact. A friend who bought the same car around the same time from a different dealership received a 5-year windshield repair package, so we called Sunridge Mazda to inquire about getting the same package. Unfortunately, the response we received from Tony in finance was dismissive and rude. He claimed that nothing could be done after a crack has occurred, which we understand might be policy. However, our main concern is the lack of customer service and support from this dealership. After the sale, it seems they’re unwilling to offer any solutions or assistance, which reflects poorly on their commitment to customer care. We expected a more helpful and service-oriented approach, especially when unexpected issues arise. We hope they reconsider their post-sale customer service policies to improve future experiences.

DO NOT GO TO THIS DEALERSHIP! - Gelato Fanatic

DO NOT GO TO THIS DEALERSHIP!!!! They have the WORST Service Dept. I've ever dealt with!! We brought in our 2009 Mazda 6 to be serviced for a possible heater core issue. They wasted a day's labour with no diagnosis after working on it for a full 8 hours and charged us over $800!! All they did was a rad flush to see if that solved the issue. Of course, it didn't. The second day we brought it back, they did nothing but another rad flush! DO NOT DEAL WITH AZIZ - he has very POOR ENGLISH in his video messages, you cannot understand him at all! He sent us a video of someone else's work on another vehicle. In the correct video he finally sent us, he looked like he was panicking because nothing looked like it was done to the car, so he poured some rad fluid in it VERY SLOPPILY. They did 4 rad flushes, instead of replacing the heater core. These guys HAVE NO CLUE what they're doing! POOR MECHANICS!! My husband was very upset that we spent so much money & they didn't even fix the problem. They weren't willing to give us a discount the second day either. The service guys also just sit there with a silly grin on their face. They have THE WORST CUSTOMER SERVICE EVER!! Telling us to go somewhere else! You'd think because we're promoting their Mazda line, they'd be willing to help! The only guy who was nice & helpful was the shuttle driver & told my husband that there have been A LOT of unhappy Customers! Nobody cares about you at all. Even higher up management. They probably just sit back & laugh about how they're ripping people off every day, so they can keep putting marble floors & fountains in their building & money in their wallets! TERRIBLE, TERRIBLE, TERRIBLE - WILL NEVER GO BACK & will spread the word to EVERYONE!!!

I bought my Mazda from Sarah H. - denisew

I bought my Mazda from Sarah H. She was excellent, great knowledge base, very personable and professional. All credit to her, General Manager at Landmark Mazda, because I wasn’t set on a particular model or make while vehicle shopping. I’d been in a few dealerships and left….to think about it. And yes, I left your dealership … to think about it. And returned. Sarah sold me on the CX-5 Kuro thanks to the information I received while we test drove another car. Loved the simplicity of the actual purchase too. Thanks Sarah H!!

We bought our vehicle and was charged 500$ for an illegal - brennen303

We bought our vehicle and was charged 500$ for an illegal GPS system which they told us we would have to replace in a year. We got a warning to update and when we tried it told us to contact the dealership and police. The dealership has refused to return our calls in 2 months after several messages. These guys are scammers in every way and should not be trusted. We will be filing a police report.

WARNING! - Concerned Car Owner

WARNING!!! Service department scam! I own a 2022 Mazda 3 sedan, around 15k for mileage. Rec'd e-mail advising 'essential maintenance' was due. Took it in, received a call from Service agent saying cabin filter needs replacing ($80 CDN) and Block Heater damaged ($232 CND) and wanted confirmation to do the work. I said NO...it seemed odd that after only 15k, city driving only would need a new cabin filter and I wanted to see the damage to block heater, before they fix it. I went to Stoney Trail Mazda wondering how my block heater got damaged? When I got to the dealership, the service agent showed me that the cord attached to block heater was broken and felt I must have driven off with cord plugged in. I told him, here is the problem with the service departments findings: 1.) I thought when you (service agent) said the block heater was damaged...it was the block heater, not the cord. 2.) The block heater has NEVER been plugged in...the car only goes from inside an attached garage to an underground heated parking lot at my place of work. It was dark outside when I picked my vehicle up and when I looked at the block heater cord the next morning, the cord was NOT the same cord that was originally on my Mazda! The cord was a beat up old electrical cord that had been wrapped a long time ago with electricians tape. I contacted the service manager at Stoney Trial Mazda and explained that his department just tried to scam me by telling me work needed to be done. The service manager politely told me there is no advantage to them scamming me and said he would look at the cabin filter and block heater cord. I told the Service Manager him checking after the fact would be a waste of time. I explained to the Service Manager that when I said NO to the work being done, they just changed original cabin filter and block heater cord with a dirty filter and a broken block heater cord. The Service Manager didn't see how THEY (Stoney Trail Mazda) could make money lying about the filter and damaged cord. I slowly explained HOW they probably make money by lying: 1.) Most people would take the service department's work on the work needed to be done and approved the work. 2.) The mechanic does nothing other than the essential maintenance (hopefully) and parks vehicle for pick up. 3.) Customer comes to pick up vehicle, pays the $400+ bill and is none the wiser. 4.) No parts were used by Stoney Trail...mechanics time is zero, but charges for 4 hours of work...with no work needed to be done, parks the car and repeats a scam with next car, which means the Service Department can push through a lot of vehicles in one day...making money! In the end, the Service Manager said it was probably the Mazda dealership I bought the vehicle from that scammed me. I told the Service Manager i have never taken my Mazda to the dealership I bought it from, because Stoney Trail was more convenient. The Service Manager insisted it was the dealership I bought it from and to contact them. In SUMMARY, my personal experience with Stoney Trail Mazda, the service department tried to scam me and when I called them on the scam. The mechanic scrambled...replaced original cabin filter with a dirty one they had laying around and replaced original block heater cord with a bad cord laying around. HAPPY ENDING....FORTUNATELY! I talked with Service Manager at Kramer Mazda where I bought the Vehicle, explained everything to him and KRAMER MAZDA WILL FIX EVERYTHING UP...NO CHARGE!!!!

This was my son's first car buying experience and so we, - TKR

This was my son's first car buying experience and so we, as his parents, went along. It was frustrating, stressful, full of errors and delays. The salesperson Ramiro made promises then reneged, had poor communication, made many errors in paperwork, and promised services that were "forgotten" until we asked for work orders etc, delayed the purchase unnecessarily and even tried to blame my son for delays and mistakes he made! When trying to tell the sales manager of our frustration with the process he wouldn't listen, cut us off and was angry and rude even though we never raised our voices and the strongest language we used was to say how frustrating the process had been. One of the worst experiences we have ever had.

Arvind, Matt, and Steve did a great job with my car - soorajminhas

Arvind, Matt, and Steve did a great job with my car buying experience making it painless and efficient !

extra milers - len

When we purchased a new vehicle from this dealership, the salesmen were top notch. Dan, Jeff, Daryl, actually listened to what was important to us and went the extra mile in service provided. We now own a 193 Mazda truck and a 2018Mazda SUV. Will be shopping here in the future. This was an excellent buying experience. We were especially impressed with the owner Barry. I Highly recommend this dealership.