Horrible, horrible, horrible experience! - sam
Horrible, horrible, horrible experience! Upon discussing add-on packages with Sully in finance, I said I wanted to take the vehicle to a third-party detail shop to have ceramic coating and under-coating. I was told they work with said detail shop and would get me a better price and let me know. I had no reason to believe the vehicle was not going to the third-party shop I specified during signing paperwork. I had to fight to get a loaner while the truck was in the shop. I bought 2024 trade-in GMC Sierra 1500 Denali, and yet they gave me a Subaru RVR that was filthy inside. There was even a leftover McDonald's bag of garbage in the back seat and a used saucy napkin shoved in between the seat and the door! No vehicle walk around either, nothing. After picking it up after the service, I found out days later the truck was done in-house! I was charged $2499 for the ceramic, which just so happens to be exactly the same price as the top package of the third-party detail shop. It is a vastly inferior product they applied. I was charged $799 for the under spray, which is very patchy and thin. Very shady and dishonest! I have been fighting to get reimbursed for the work I did not agree to for a month now, and they refuse to make their mistake right. The best they said they can do is offer only half the cost back because they already did the work. That is completely unacceptable! I'm not sure how anyone can leave a positive review of this place, based on the appalling level of service I've received from these swindlers. AVOID WATERLOO FORD AT ALL COSTS!
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