11 Alberta Lincoln Dealers

Koch ford Lincoln is incredible! - Stephanie Horne

Koch ford Lincoln is incredible! Their service department is wonderful. Timely, gives great advice and always has clear communication. Jay is so wonderful to deal with!

Sales manager Orlando along with salesman Dustin were - Silver bullet

Sales manager Orlando along with salesman Dustin were very understanding of what I wanted in a vehicle and worked hard to get the right vehicle for me. Both Dustin and Orlando were a pleasure to work with and would highly recommend them.

Well worth the trip from Calgary! - Lesley

Well worth the trip from Calgary! I had a great experience at MGM — truly unlike most others. The team was patient, helpful, and made the whole process smooth from start to finish. A big shoutout to Anthony Focker in sales — he was knowledgeable, friendly, and professional. He took the time to answer all my questions and went above and beyond to make sure I felt confident in my purchase. Also want to recognize Zac, who went the extra mile by helping me get my truck ready for a private sale — not something you’d typically expect from a dealership, and it made a big difference. I’d absolutely buy here again and highly recommend this team to anyone looking for a stress-free car-buying experience.

This dealership is not an honest dealership. - 123456789

This dealership is not an honest dealership. Sales team is looking for sales and not customers. They over promise and underdeliver on those promises. Do not be fooled, this dealership is not on your side of the table. They are on Lincoln’s side of the table and care more about their bottom line than their word and their reputation. I would not purchase a vehicle here nor recommend anyone to after our experience. If this is the Lincoln experience that Lincoln Canada promotes, I would recommend looking elsewhere for a vehicle. The premium customer service was a 1 star at best.

I’m not someone who writes reviews typically, but this - melodee

I’m not someone who writes reviews typically, but this dealership definitely needs the public to be aware of their practices. After buying 4 vehicles here over 13 plus years I’ve seen an obvious change in service and care of customer since it’s take over in 2019, sadly. I have taken all of my concerns to multiple managers and NONE have responded. First we took in our 2011 Lincoln MKZ for front end issues and after receiving a call from our service advisor that the repair cost would exceed $3500-4000 we decided to purchase a new to us Ford vehicle at Universal. Long story short, we gifted the MKZ vehicle to our daughter. After driving it for over a month she decided to take the vehicle back to Universal with the thought that she might get the work done herself. The dealership could not find our paperwork in our file, so they offered to redo the diagnostic testing for her for free. On completion they advised her that the repair work would cost her about $1700. Shocking to us as we would not have chosen to buy a new vehicle had that been our cost. Secondly, we took in our 2017 vehicle that was under extended warranty for noises in the front end. We had approximately 2-4 months left before our extended warranty expired. After having our vehicle for 10 days they said they couldn’t find where the noise was coming from and returned the vehicle to us. As the noise was audible and extended warranty close to expiring we took our vehicle to another dealership in North Calgary who immediately heard, acknowledged and preformed over $4000 in warranty covered work. Next, the vehicle that we bought to replace our MKZ was sold to us without recall work being performed. When we purchased the vehicle we were assured that it had been completed, but when talking with the other North Calgary dealer they had shown us that it wasn’t done. And finally, after being reassured that someone at Universal would look into our issues and requesting us to provide all paperwork of repairs done at the other Ford dealership, no one will reply back. Many attempts have been made to contact them. Sad after being loyal customers for many years to Universal Ford Lincoln Barlow, we will not be returning to a company that is so unaccountable for their service practices.

water leaking thru the top on my bronco. - leftyten

water leaking thru the top on my bronco. they said seal was warped but they just had it off to lubricate same. took a day and a half to fix

Very happy with my service on my vehicle. - Donna Kiryliuk

Very happy with my service on my vehicle. First time being there I was treated very well and the staff showed that they really do care about their customers. Laurie did an excellent job! I will definitely go back. Keep up the good work! 👍🏻

I recently traded my vehicle in at Hansen Ford and was - kuzykbob

I recently traded my vehicle in at Hansen Ford and was amazed at the service. Not only did I receive top dollar for my trade the vehicle purchased was below market value. Jason and his team were great and I would deal here again . . .

They failed me as a customer. - kschort

They failed me as a customer. After my vehicle sat on their lot for 6 months waiting for a part, it developed never before seen engine issues. When I took it back for them to investigate, their prompt reply was that the engine was ruined and the only option was for a complete replacement. This didn't make sense to me so I towed the car at my own expense to get a second opinion from an independent mechanic. After relatively basic troubleshooting the cause of the issues was found and the problem component replaced. The car has never run better. I will never take any business to College Ford ever again.

Purchased a new ford explorer - GordieandPattie

Three days I had a new 2019 for explorer on my door steps. Thanks to Cole and Jody for the awesome work you did for us, so I could take my mom comfortably to an appointment in Regina. Thank you Big M Ford