Absolutely the worst service experience I’ve ever had. - dhinkarsasi
Absolutely the worst service experience I’ve ever had. Avoid Village Honda.
I purchased a 2025 Honda CR-V Touring from Village Honda in April 2025 for $60,546 CAD. I also added the CERAMX GLASS 7-year protection plan from Coverall. Village Honda charged me $2,500 CAD, yet only provided a receipt for $1,600 CAD—which I later confirmed is the actual price of the plan directly with Coverall.
In December, I brought my vehicle in for a windshield replacement. Without my knowledge or consent, Village Honda outsourced the job to a third-party shop called “Glass Masters.” This was never disclosed beforehand. If I wanted a third-party repair shop, I wouldn’t have gone to a dealership.
On December 2nd, I was told the vehicle needed an extra day due to an issue with the windshield. When I received the car, there was noticeable wind noise coming from the driver’s side. I returned the vehicle on December 4th, but after getting it back, the same wind noise persisted.
When I raised the concern again, I was told the noise was “normal.” This explanation is unacceptable for a brand new car which i drove for around 30,000 km that had no such issue prior to the windshield replacement.
I returned the vehicle again on January 5th and was told—once more—that an additional day was required due to windshield issues. I finally received the car back on January 8th. While the original wind noise is now gone, new noises have appeared from a different area, and to make matters worse, the automatic headlights no longer work.
So after multiple visits, I now have new problems that didn’t exist before.
To top it off, management does not respond to emails at all. I tried. Don’t bother.
Village Honda shows no transparency, no quality control, and no respect for customers. If you value your time, money, or vehicle, take your business elsewhere
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