Do not trust the inspections done by this dealership, and - Unimpressed Buyer
Do not trust the inspections done by this dealership, and do not expect them to be up front with the work that needs to be done on the used vehicle you’re buying. They will not phone you back after the sale is finished. We bought a used truck in good shape for the year. We were told they did a full inspection and the only non-compliant part was the broken windshield. When we test drove it, the brakes had a delayed reaction. The carfax showed it needed to have recall repairs on the brakes that Go Honda couldn’t do. We were willing to deal with the recall, but asked them to look at the brakes again, because we wouldn’t take it unless they were better. We were told they changed the calipers and put in new brake pads by the sales manager. They were better, but not great, but we agreed to take it knowing the recall work would probably fix it. We also noticed the one headlight had moisture, but we’re okay with dealing with it on our own. During negotiations they tried to upsell their limited/weak warranty for $1699. We declined, because it was short term and wouldn’t cover the things we saw as potential issues. The truck only came with one key, they told us because it’s used. We’ve bought used vehicles before and always received the second key. After finishing the deal, we headed home (2hours away). We were 30 minutes from the dealership when the air conditioner broke. We phoned the dealership right away, they said a manager would call in two days, it’s been a week and there hasn’t been a call. In the meantime we took it to our mechanic. We had to put in a new air conditioner and a new radiator because it was leaking. The radiator should have been noticed during the dealerships inspection. The calipers were new, the brake pads were not, so they lied to us. We also had to do a deep clean and found cigarette butts under the seats, etc. In total, we’ve had to invest about $3000 into the vehicle. I don’t expect a dealership to eat the total cost, but we probably still would’ve bought the vehicle and attempted to negotiate a better deal or walked away if we couldn’t. Salesmen need to be honest, or the laws in Alberta need to change to protect consumers from shady dealerships. We already know we’re buying used, you don’t have to ruin your reputation as a salesman or dealership because you think lying to a consumer is okay.
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