We've had our vehicles serviced here for many years and - broods-antes6r
We've had our vehicles serviced here for many years and have always received exceptional service (thanks especially to Carla and Steven!). When a deal we were working on for a Toyota van fell through at a different dealership, we decided we would go check out the Honda Odyssey instead despite not having some of the features we were hoping for (i.e. - hybrid). We had always received excellent service from the service department at Okotoks Honda, and after the poor experience at Toyota we realized we valued trustworthy customer service as much as the features we wanted in the vehicle itself.
We were recommended to talk to James in new vehicle sales. From the moment we arrived, everyone was friendly and we never felt pressured. James took us out on a test drive and answered all of our questions. When it came time to negotiate a potential purchase, Okotoks Honda was completely transparent with all of the pricing and we got what we felt was a good deal on the Odyssey.
Next stop was the finance department, which typically is my least favourite part of a car buying experience. James introduced us to Gina and right away I could tell this was different than my finance experiences at other dealerships. Gina was friendly, honest and provided different options to us in a non-pressured way. Not only that, but she actually took the time to run different scenarios and found us a financing solution that was even better than I expected. All of her communications were straightforward and clear. When my wife had to leave to take the kids to a birthday party before we were finished all of the paperwork, I was planning to take an Uber home but the staff at Okotoks Honda were having none of that and graciously offered to give me a ride home to Calgary when we were done. Wow!
Fast forward to vehicle pickup day... James let us know he would be away on vacation but we were helped by another salesperson who despite us not being his customer, spent a ton of time with us walking through all of the features of our new vehicle and making sure we were totally satisfied. Then it was back to Gina who again was awesome to deal with, not only having patience with more of our questions, but going through every detail of the transaction to make sure the pricing was correct and well understood. To top it off, we had our kids with us and she was so great with them, giving them markers to draw all over her office's glass wall and colouring sheets to keep them busy. Really can't say enough about the level of service we were given as we completed the transaction.
Overall, I have nothing but great things to say about our purchase experience at Okotoks Honda. We already know the service people will take great care of us moving forward and would recommend this dealership 100% over any other we've dealt with in the Calgary area.
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