If the truck was "100% Reliable" according to the - Dillan
If the truck was "100% Reliable" according to the salesperson, why did it show up with $10,000 in engine damage?
I don’t leave negative reviews lightly, but after two months of dealing with Westridge GMC, my experience needs to be shared. I was promised by Keeley S a vehicle that had "gone through the shop" and had "the opposing province's inspection performed". When I asked about its mechanical condition, I was told, verbatim: "100%. If it wasn't I wouldn't have even offered having it delivered and i'd have wanted you to see it first."
The vehicle was delivered, and immediately upon my first start, I saw "Low Coolant" on the cluster. A third-party shop and my local GMC dealer both confirmed the diagnosis: Bad head gaskets. Day 1. Quotes ranged from $8,600 to $10,500 for a truck I was promised was 100% reliable.
Sales Manager Josh G’s best offer was for ME to drive the truck 7 hours each way and still pay 50% of their shop's cost. Roughly $2,900 out of my pocket for their mistake. They refused to unwind the sale or cover the actual cost of the damage they sold me.
I diagnosed the blown head gaskets in 30 minutes with no tools. Why couldn't a GMC dealership, one that sold this truck new and serviced it most of its life, do the same? I initially planned to sue, but after an AMVIC investigation and consulting a lawyer, I decided against it because proving they "ought to have known" is nearly impossible. AMVIC noted the previous owner was "very uncooperative" with their investigator.
Crucial Advice: AMVIC told me directly that Mechanical Fitness Assessments (MFAs) provided by dealerships DO NOT require them to look at the engine, transmission, or driveline at all. You cannot trust the salesperson or the dealership’s paperwork. A pre-sale inspection by an independent shop is mandatory if you still choose to buy here.
If you value transparency and mechanical integrity, do not buy from Westridge GMC. They were in a hurry to sell and offered a $5k discount, but a discount is not a license to sell broken vehicles without disclosure. When they sold me a truck with major engine damage, they failed to offer a reasonable resolution.
The truck was repaired at my own expense. The final bill was $7,619.60. I am fortunate enough to be in a position to cover a disaster like this. Are you?
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