I am writing to follow up on the significant mechanical - Nathan Boudreau
I am writing to follow up on the significant mechanical issues currently affecting my 2024 Jeep Wrangler 4XE purchase at Renfrew Chrysler, in Calgary. While multiple attempts to reach management in sales have gone completely unanswered.
After only 4,000 km, the high-voltage system's heater core failed. Now, at 12,000 km, I have experienced another major failure where engine oil has leaked into the engine coolant. The two fluids have mixed into the engine. The vehicle is currently at Legacy Dodge Fort McMurray. While I have no complaints regarding the service provided by the dealership, in fact they have gone well beyond in an attempt to rectify what is mechanically wrong. I am extremely disappointed in the build quality of this vehicle and the lack of response from the dealer which I bought the vehicle from.
As a veteran with 21 years of military service, I find it unacceptable that a brand marketing its military heritage produces a vehicle that suffers multiple critical failures and becomes un-drivable within its first year and less than 12,000kms of use from new.
Due to the persistent issues with the hybrid system and the 2.0L engine, I no longer feel safe or comfortable transporting my children in this vehicle. The potential for fire and critical mechanical failure has completely eroded my trust in this particular unit.
I am requesting that Jeep take back this vehicle and provide a new Wrangler of similar value without the hybrid system. I would like to remain a Jeep owner, but I cannot continue to drive a vehicle that compromises the safety of my family. Despite having new vehicle warranty, it is the trust of the unit which is not there, and in as much as I feel attached to the heart and soul of the vehicle, I cannot place my children or my grandson in the back seat for fear of not being able to extract them in time in case either the battery or engine fail a second time.
I have found suitable replacements in the Alberta area which are the same value or price. The total cost of repair will be extremely high, especially when taken into consideration the length of time required for the PHEV rebuild, engine replacement and rental car. It will likely be more economical to take the vehicle back and provide an agreed upon replacement. One which brings the joy back in owning my first jeep, one which will and can be passed down to my kids when it is their turn.
Sales team mentioned due to multiple messages and calls not returned.
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