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Yorkdale Ford Lincoln

Toronto, ON

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rated
467 Reviews

3130 Dufferin St

Toronto, ON

M6A 2S6

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467 Reviews of Yorkdale Ford Lincoln

January 04, 2017

AMAZING STAFF!!!!!! We delt with Phyllis - and she was AMAZING! She was able to answer all of our questions and pick the perfect vehicle - a brand new 2017Ford Explorer. More

by Mail4you
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phyllis Firestone, Nick R. Hatton
Jan 10, 2017 -

Yorkdale Ford Lincoln responded

Mail4you AMAZING & AWESOME in the same review :) Thank you so much for the kind words. Phyllis does take pride in treating people like family and am glad that you found your experience with her so great. Enjoy your new vehicle and safe driving. Jim Hamilton General Manager

December 30, 2016

Rude and inconsiderate I had a scheduled oil change for My Lincoln MKX and I ask the service women that checked me in that I have a signal bulb that I purchased if they don' More

by Shelby08
Recommend Dealer
No
Employees Worked With
Anne
Jan 03, 2017 -

Yorkdale Ford Lincoln responded

Shelby On behalf of the dealership I apologize and as with any customer concern I have taken to the manager and staff member involved. I believe that in all customer interaction that respect and attitude are the only ways to handle a situation. While I understand the adviser relaying that the service techs or apprentices get paid for what they do.....so advising that there could be a charge (we are also a union shop) is not a problem in principal........I do agree that the level of what needed to do the task is also a larger factor. Without looking at your file I can't see the actual service history or the actual visit, I can see if the install was so simple that it would have been good service to take care of and avoid any situation at all. I respond to all reviews personally so wanted to respond to this as well but I would love to talk off-line and can be reached by e-mail jimhamilton1958@gmail.com for initial contact. Respectfully Jim Hamilton

December 21, 2016

Set of 4 Tire Purchase and Installation Yorkdale Ford Lincoln was able to match the pricing for a set of 4 tires that we required for our Ford F-150. The statement, "WE WILL NOT BE UNDERSOLD More

by 2112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Liapis, Anne Johnstone
December 16, 2016

Gary provided excellent customer service! I honestly could have purchased my Lincoln MKX from anywhere - and anywhere would almost certainly not included YORKDALE location as it was far from w More

by Sandra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Wener
Dec 16, 2016 -

Yorkdale Ford Lincoln responded

Sandra I have said for years that the car buying experience is mostly won or lost with the sales person and it looks like that was true for you. I am glad that Gary Wener was able to give you an experience that was worth driving out of your way for. He is our Lincoln Brand Manager for a reason :) Thank you for the GREAT review. Jim Hamilton General Manager

December 15, 2016

Great Experience with Yorkdale Ford Thank you to Ali for all of his help and patience. He really made my experience a calm and happy one. I would certainly recommend him to anyone who is More

by TheoMustang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick R. Hatton, Ali Sharafeldin
Dec 16, 2016 -

Yorkdale Ford Lincoln responded

Theo We appreciate the 5-Star rating and are glad that you found Ali so patient and that he made the experience a happy one for you both. Enjoy your vehicle and thank you again. Jim Hamilton General Manager

December 15, 2016

Amazing service! As first time buyers, my husband & I, were very nervous. We asked would we get a good deal? Would we be treated nicely? Would it be quick and painless More

by Carie6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zulia Castellanos
December 15, 2016

Recent car purchase I have owned numerous cars both new and used, in multiple countries and throughout Canada. I purchased my fourth Ford from Yorkdale Ford Lincoln and t More

by GTA Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlson Hoang
Dec 16, 2016 -

Yorkdale Ford Lincoln responded

GTA Mike Thank you for the great review and all of your comments. A dealerships goal should always be to stand out among the crowd and provide a level of service above the rest and one a customer would recommend. I know that Carlson takes a lot of pride in making sure the customer is familiar with all of the options and comfortable when they leave. We are privileged to be rated so highly with a customer that has been buying vehicles for years and with other manufacturers and countries. It is muchly appreciated. Jim Hamilton General Manager

December 12, 2016

Honest and helpful service Ali was prepared to go out of his way to help, and he answered my questions transparently and directly. Great experience, better than compared to vari More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick R. Hatton, Ali Sharafeldin
Dec 16, 2016 -

Yorkdale Ford Lincoln responded

Chuck Thank you for choosing Yorkdale Ford Lincoln and more specifically Ali. Transparency is a great thing for a customer to see and I am glad that Ali stood out amid other dealerships. Safe driving and thank you again. Jim Hamilton General Manager

December 04, 2016

“Astonished and a Sensational Time” I’m astonished on the way I was treated at Yorkdale Ford Lincoln, Especially Ali. Ali treated me like a brother, never ever regarded him as a salesmen More

by Big T
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick R. Hatton, Ali Sharafeldin
Dec 10, 2016 -

Yorkdale Ford Lincoln responded

Big T What a GREAT review to read :) Ali was new to our Yorkdale family this year and we brought him on board for a reason. I have not seen Gentleman & a Scholar in a review before so that should make him smile. Have a safe Holiday Season Jim Hamilton General Manager

December 02, 2016

car service a warranty problem on my ford, they tried to charge me $850., saying not under warranty. I was told to take my ford to erinwood ford services,by some More

by rex3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
michael
Dec 16, 2016 -

Yorkdale Ford Lincoln responded

Rex3 I want to apologize for you not having the service experience you were expecting. To be honest I am not sure why there would have been a discrepancy between the 2 dealerships. The reason is that we don't decide what is covered under warranty.....Ford does. When we diagnose an issue if its not covered by the standard warranty we request Goodwill thru Ford, and its actually better to get Ford to pay than a customer so there is no benefit to do that. I would love to know more details so I can get an answer. I am glad that you were able to get Erinwood to take care of it. I know the owner and the team over there and they are good people. Feel free to reach out to me jimh@yorkdaleford.com

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