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Yorkdale Ford Lincoln

Toronto, ON

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465 Reviews

3130 Dufferin St

Toronto, ON

M6A 2S6

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465 Reviews of Yorkdale Ford Lincoln

November 12, 2017

Thanks Ali I needed a car quickly and Ali was able to find the one I wanted at another dealership. He had it ready for me to go in 48 hours meeting my required d More

by Matteod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Sharafeldin
Nov 14, 2017 -

Yorkdale Ford Lincoln responded

Matteod Thank you for taking the time to post such a nice review. We are very proud of our no-pressure and hassle free sales approach and I KNOW that is part of Ali Sharafeldin's philosophy and why he is in our management team. Buying a vehicle is a BIG thing for most people so time and that same no-pressure i what every customer should get. Thank you for choosing us and being part of our family. Safe driving. Jim Hamilton General Manager

November 10, 2017

Consistently provides great service Ford has always provided excellent service for my two cars. The entire customer journey has been without a doubt, better than any other dealer/brands More

by Ktaka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael
Nov 14, 2017 -

Yorkdale Ford Lincoln responded

Ktaka WOW When a review ends with "Thanks for making my day better" I know we have done something right :) It looks like you have been a long time Ford customer (2 cars) and I am glad that you feel your customer journey with us has exceeded other dealers or brands. We try to stand out and in service its not always the easiest place to do that as nobody likes it when their vehicle needs repairs, maintenance or has an issue. When we hear from customers that feel they got that from our service team its GREAT. It looks like Michael (shuttle/valet) was also able to assist. He is a great ambassador for us and LOVES what he does. Thank you again and safe driving. Jim Hamilton General Manager

November 09, 2017

My experience I would like to thank Gary for a great experience at Ford. Leasing my Ford Edge was a breeze with superb customer service. Thank you so much, and the More

by Mary 68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudio Di Pede, Gary Wener
Nov 09, 2017 -

Yorkdale Ford Lincoln responded

Mary 68 As always we appreciate the review and I will pass along your kind comments to Gary Wener. A "Breeze" is a great way to feel about a sales experience :) Thank you again and safe driving. Jim Hamilton General Manager

November 08, 2017

3rd Cars...3 great experiences I have dealt with many Ford dealers over the past 20+ years with mixed reviews. From the first time we met Ali he was concerned with our happiness and More

by GinoC
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Sharafeldin
Nov 09, 2017 -

Yorkdale Ford Lincoln responded

Gino C Ali is a very important part of our sales and management team and its for l of the reasons that you state in your review. Customers always like to feel that they were the focus and not the dealerships own priorities.Hearing that he provided the BEST experience of any in 20 years is high praise and I will be sure to pass onto him. Thank you again and safe driving. Jim Hamilton General Manager

November 06, 2017

Happy to return I bought my Escape here and continue to bring it back for service. The staff are always courteous and knowledgeable. They also respect my time in pr More

by Escapee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Taylor, Larry
Nov 09, 2017 -

Yorkdale Ford Lincoln responded

Escapee I appreciate the time to post the review and your opinion of your service experiences. At times it can be hard to work around all of our customers schedules but we have a GREAT crew of shuttle/valet drivers that are wonderful ambassadors for our dealership and love to interact with our customers. I see Mark Taylor was your adviser and I will pass this along to him as well as Larry. Thank you again. Jim Hamilton General Manager

November 05, 2017

Great Customer Service This was my first time dealing with Yorkdale Ford Lincoln after moving to Toronto and I was very impressed with the service. The staff was efficient, More

by JRQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry (Shuttle Service), Emilio (Service)
Nov 09, 2017 -

Yorkdale Ford Lincoln responded

JRQ Thank you for the GREAT review and your comments about the service team. I think the service department can be a bit daunting for anyone as its not the place people generally want to spend their time and money. Our goal is to provide a level of service that makes our customers happy and want to return to us the next time their vehicle needs servicing. It seems that you met a few of the team so its great that you got to experience that service from the team and not just one person. Thank you again and safe driving. Jim Hamilton General Manager

November 02, 2017

2nd purchase After dealing with Claudio first time around he made it very easy for me to come back. I had a ram 1500 loved this truck but had to cut it loose fuel More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudio Di Pede
Nov 03, 2017 -

Yorkdale Ford Lincoln responded

Nick Its always an interesting perspective from someone that has worked in the auto industry and then comes to us to buy a vehicle. Its hard to hard a poor sales experience !! Most of Claudio's customers are ones that continue to come back to him and its ALWAYS based on his customer service skills. Thank you for the GREAT review and safe driving. Jim Hamilton General Manager

November 02, 2017

Excellent customer service The staff is kind and courteous. The shuttle service is prompt and on time. The people in both sales and service were very helpful and knowledgeable. More

by Soccer12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service and Shuttle Team, Max Rebboh
Nov 02, 2017 -

Yorkdale Ford Lincoln responded

Soccer12345 Thank you for taking the time to post the review and your kind words about both sales and service staff. Our shuttle/valet drivers take a lot of pride in what they do and love to interact with customers. Safe driving Jim Hamilton General Manager

October 31, 2017

I chose my ford because of Claudio Hello, When I chose my Ford, I had looked for cars from various brands and dealerships. There were a fair amount of similar options as far as prici More

by Ashley Lawson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudio Di Pede
Nov 02, 2017 -

Yorkdale Ford Lincoln responded

Ashley With so many options available to customers today many times its the experience that makes the difference. Its always a shame when a customer has a bod one someplace but I am glad that Claudio Di Pede was able to make yours a great one here. Thank you for the GREAT review and safe driving. Jim Hamilton General Manager

October 31, 2017

Fantastic Service Gary and Taylor both helped immensely! We were able to get someone on the phone throughout the process to clarify or answer questions... They were ext More

by julianfatsound
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Wener, Taylor Dineen
Nov 02, 2017 -

Yorkdale Ford Lincoln responded

Julian We appreciate the kind words and I its always great to read that the staff created a welcoming environment. I know the staff try to accommodate a customers needs and Gary and Taylor understand customers flexible schedules. Am glad you got EXACTLY what you were looking for. Thank you again for the review and I will pas along the comments. Safe driving Jim Hamilton General Manager

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