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Wolfe Mazda

Surrey, BC

4.3
670 Reviews

19265 Langley Bypass

Surrey, BC

V3S 7R2

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670 Reviews of Wolfe Mazda

August 04, 2020

I dropped my vehicle off on Wednesday night; they never called me back so I had to call them and their response was that they were busy and would get back to me on Friday. I never heard from them until 2:0 More

by LalP
Recommend Dealer
No
Employees Worked With
Service Department
Aug 05, 2020 -

Wolfe Mazda responded

We would like to apologize for the frustrating experience you recently had with our service department. The situation you’ve described is not typical for our dealership. Your business is very important to us and we’d like to regain your trust. We would like to discuss your concern in further detail, please contact our Group General Manager, Marc Livingstone at 604-534-0181 as soon as possible, so we can work towards a resolution. Thank you for alerting us to this issue and we look forward to speaking with you soon.

July 23, 2020

The sales staff from my sales man to the manager to the business office, were helpful, did not pressure me and provided excellent service through the entire process. More

by Monalisa
Recommend Dealer
Yes
Employees Worked With
G. Dhillion, Jerry, Trevor
Jul 24, 2020 -

Wolfe Mazda responded

Thank you so much for the kind feedback, Monalisa and congratulations on your new Mazda! We are thrilled to hear the our entire Wolfe Langley Mazda Sales Team provided you with exceptional customer experience that we strive to provide all of our clients. We appreciate the opportunity to earn your business and look forward to continuing our relationship when you visit us for your vehicle maintenance. See you then!

July 23, 2020

Courteous and helpful staff. They make you feel welcome and go above and beyond to ensure satisfaction. i would definitely recommend this dealership to friends and family. More

by racquel.reed.hnatuk
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 24, 2020 -

Wolfe Mazda responded

We are pleased to see that the experience you had with our Wolfe Langley Mazda team has earned us a five star rating. We appreciate the time you took to praise our team for being courteous, helpful and always going above and beyond to ensure our clients are happy. Recommending us to your friends and family it one of best compliments. We will be sure to provide them with the same excellent customer service you received. Thank you for your business. We look forward to your next visit, racquel.reed.hnatuk!

July 23, 2020

Did a good job in a timely matter. Added the transmission flush which was needed but quite costly. I have found the costs over the fourteen years have substantialy increased. More

by Jboots
Recommend Dealer
Yes
Employees Worked With
Not sure
Jul 24, 2020 -

Wolfe Mazda responded

Thank you for your feedback, Jboots. So glad our Service Team took care of your vehicle maintenance needs in such an efficient manner. We value our customers and truly appreciate the time you took to share your opinion with us. We are committed to fair, honest and competitive pricing however we will be sure to pass along your thoughts and concerns with our Group General Manager. Thank you for your loyalty over the years, we hope to serve you for many more to come.

July 21, 2020

Oil change and tire rotation Excellent service. Professional, efficient, and pleasant staff to deal with. Very happy with all my dealings with Wolfe Mazda since my purchase on More

by cathygnt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Cook
Jul 22, 2020 -

Wolfe Mazda responded

Thank you for sharing this amazing review about our Wolfe Langley Mazda dealership, cathygnt! It’s great to hear that your visit with us earned a 5-star rating! We are grateful that you took the time to praise our Service Team for being professional, efficient and pleasant to deal with. We will be sharing your feedback amongst our team. They will be thrilled to see your thoughtful and kind comments. We truly value your business. Thank you for choosing our dealership for all of your automotive needs. See you next time.

July 21, 2020

Great rear brake service,with rotor machining!! Engine Great rear brake service,with rotor machining!! Engine running super smooth,with the Petro Can full synthetic motor oil,thanks again Ed,and Wolf More

by Eric
Recommend Dealer
Yes
Employees Worked With
Ed and service writers.
Jul 22, 2020 -

Wolfe Mazda responded

We want to thank you for your thoughtful feedback, Eric and thank you for taking the time to recognize our Master Service Technician, Ed and the rest of our Wolfe Langley Mazda Service Team for doing such a great job servicing your vehicle over the years. We’re happy that you’re happy, and we’re looking forward to your next visit. Take care

July 20, 2020

Had a nail in my tire Mazda squeezed me in that day even though they were fully booked it was a Friday afternoon.. Had my car back and fixed by 530pm More

by Nykky
Recommend Dealer
Yes
Employees Worked With
Believe it was Jason
Jul 21, 2020 -

Wolfe Mazda responded

We couldn’t be happier to hear that our Wolfe Langley Mazda Service Team was able to accommodate you last minute and take care of the nail in your tire so quickly. Our client’s safety is important to us. Please us know if we can do anything else for you. Take care, Nykky.

July 17, 2020

Friendly knowledgeable servicing I bought my Mazda from Wolfe Langley Mazda a year ago from Trevor. It was a great experience & I would definitely recommend purchasing from this locat More

by iseekc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trevor Allen
Jul 21, 2020 -

Wolfe Mazda responded

Thank you for choosing Wolfe Langley Mazda for all of your automotive needs and for taking the time to share the wonderful experiences you have had at our dealership, iseekc. We couldn’t be happier to hear how friendly and knowledgeable our Service Team is. They will be pleased to see your kind feedback. So glad you enjoy our complimentary car wash that we offer with each maintenance appointment. Thank you for your trust, we’re thankful for amazing customers like you. See you next time.

July 16, 2020

Wolfe Langley Mazda is a clean, personable & efficient dealership. The service department treated us well & actually fit us in for an appointment because of our unexpected tire dilemma even though they we More

by Myrna
Recommend Dealer
Yes
Employees Worked With
Alan, Jason, Monie, receptionists
Jul 17, 2020 -

Wolfe Mazda responded

Thank you for letting us know how great your recent visit to our dealership was, Myrna. We appreciate the time you took to recognize our Wolfe Langley Mazda Service Team for being personable, efficient and accommodating. We will be sharing your kind words amongst our team. We value your business and look forwarding to working with you again soon.

July 14, 2020

Got me back on the road in record time Very helpful and Got me back on the road in record time Very helpful and professional My cx5 was towed in and was not going to be ready till Tuesday and it was don More

by Bsovermars
Recommend Dealer
Yes
Employees Worked With
Jason cook
Jul 16, 2020 -

Wolfe Mazda responded

We couldn’t be happier to hear how our Wolfe Langley Mazda Service Team was professional, helpful and got you back on the road again in an efficient and timely manner, during your recent visit. Thank you for taking the time to tell us about your wonderful experience and giving us the opportunity to work with you. Please let us know if there is anything else we can assist you with. Take care, Bsovermars.

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