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Wolfe Mazda

Surrey, BC

4.1
672 Reviews

19265 Langley Bypass

Surrey, BC

V3S 7R2

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672 Reviews of Wolfe Mazda

September 09, 2020

Colton was a delightful and helpful customer service agent. I wish my car was washed with more care. It’s never as clean as my Range Rover or Audi were after service. I understand I can pay for detai More

by RHeer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colton MacDonald
Sep 10, 2020 -

Wolfe Mazda responded

Thank for the five star rating and feedback, RHeer. We appreciate the time you took to acknowledge our Wolfe Langley Mazda Service Lot Attendant, Colton for being so delightful and helpful during your recent visit. You are correct, we do offer our clients a quick complimentary car wash and vacuum with each servicing and you are able to purchase full details as well. We value your business and we will be sure to share your concerns and thoughts with our Service Manager. Take care and see you next time.

September 09, 2020

From start to finish we received the ultimate in customer service. Michael listened to our wants in a new vehicle and steered us in the perfect decision. Our 2021 100th Anniversary CX-5 is awesome. Thanks to More

by sales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael & Trevor
Sep 10, 2020 -

Wolfe Mazda responded

Wow! Congratulations on your beautiful new 2021, 100th Anniversary Edition Mazda CX-5! We must say you have excellent taste in cars. A great choice. Thank you for taking the time to share this amazing review with us. So glad that our Sales Consultant, Mike helped you find the perfect vehicle. He always goes above and beyond with our clients and we are lucky to have him on our team. Thank you for giving Wolfe Langley Mazda the opportunity to work with you. We hope your new purchase takes you on endless happy adventures. Enjoy!

September 08, 2020

I had my vehicle serviced at this dealership and the service is awesome. Great staff and always makes you feel important. We own 2 vehicles from this Dealership. Awesome Sales and Service staff. More

by S Singh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Sep 08, 2020 -

Wolfe Mazda responded

Hearing that our Wolfe Langley Mazda Team always makes you feel important and always provides you with awesome customer service is wonderful to hear! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We appreciate the time you took to share your thoughtful review with us. Our team will love seeing your comments. Thank you for choosing our dealership for all of your automotive needs. We look forward to your next visit, S. Singh.

September 02, 2020

They always treat me so well, especially Mike, Steve and Mark. Many know me by name after 12 years of going in, they always keep me in the loop as to what’s happening, and are always quick and reliable. I’l More

by allison.rachel87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Mark
Sep 04, 2020 -

Wolfe Mazda responded

Wow! Thank you much for the thoughtful review and the 12 years of loyalty to our dealership, allison.rachel87. We are striving to ensure that everyone who visits us receives the same great customer service. We appreciate the time you took to praise Mike, Steve, Marc and the rest of our Service Team for always being informative, efficient and reliable. They will be extremely happy to see your kind comments. We truly value your business and look forward to serving you for many more years to come. Thank you for choosing Wolfe Langley Mazda for all of your automotive needs.

September 01, 2020

Brought our Mazda 2019 CX-5 for servicing on Friday Aug 28 from West Kelowna. Service was to include oil change and tire rotation, fluid checks, etc. The work order did not state that the tires were rota More

by joeandrita26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Eeg
Sep 01, 2020 -

Wolfe Mazda responded

We appreciate you coming all the way from West Kelowna for your servicing, joeandrita26. Thank you for taking the time to share your feedback and concerns with us. We sincerely apologize for any miscommunication that is not typical for our service team, as they are known to be very thorough. Your business is very important to us. If you are open to discussing this issue in further detail, please contact our Group General Manager, Marc Livingstone at 604-534-0181 so we can clarify details of the billing and hopefully regain your trust in us . Thank you for also taking the time to let us know how friendly and courteous our Service Team was during your recent visit. We look forward to speaking with you soon and hopefully working with again in the future.

August 31, 2020

Great service Alan took great care of me and my car. Great service Alan took great care of me and my car. Service was fast, convenient and I got some great tips about a new app and already using it. More

by darlenechic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Sep 01, 2020 -

Wolfe Mazda responded

Thank you for your thoughtful five star review, darlenechic! So glad that our Wolfe Langley Mazda Service Advisor, Alan provided you with some useful tips for a new app and took such great care of you and your Mazda during your recent visit. It is truly rewarding to see your comments as we strive for customer experiences like yours. We truly value your business and look forward to working with you again soon. Take care.

August 25, 2020

It was awersome dealing with them..great service and great customer care.defintely will go back there..evertlything was on time..great aewrsome..wonderful...excellent More

by Jeromefrancois
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot
Aug 27, 2020 -

Wolfe Mazda responded

Thank you so much for the perfect rating. We are incredibly grateful that you took the time to let us know that our Wolfe Langley Mazda Team provided you with awesome, wonderful and overall exceptional customer service during your recent visit. We are pleased to hear that it was an experience that will want to return to our dealership. We look forward to continuing our relationship for years to come, Jeromefrancois. Take care.

August 24, 2020

We were in New West when we lost our power steering Friday at 5 PM. They said have it towed . We call BCAA Sat. morning Allan called told me the problem . Offered us a loner car . Called us when it w More

by buddyis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allan
Aug 25, 2020 -

Wolfe Mazda responded

We are incredibly grateful that you took the time to share your experience with us, buddyis. Alan is fantastic and he truly cares about our clients. He will be extremely pleased to see your kind comments. We are so glad that he was able to provide you with a loaner while our Service Team repaired your vehicle. Our team is always here to help. Please let us know if there is anything else we can do for you. Take care.

August 22, 2020

CX5 was serviced today. The service advisor, Alan EEG was his usual self, very friendly, explained the Scheduled service in detail. He called me a couple of times to see if I wanted other work done. He is pr More

by Dianne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Egg
Aug 25, 2020 -

Wolfe Mazda responded

Thank you so much for the taking the time to share your thoughts and feedback with us, Dianne. We apologize if we missed the complimentary carwash that we offer with each servicing. Please feel free to contact our Service Manager, Mike at 604-534-0181 and he will arrange to have your CX-5 washed for you. Thank you for praising our Service Advisor, Alan for always being friendly, professional and thorough when you visit us. We value your business and look forward to serving you again soon. Take care.

August 21, 2020

Very professional sales and delivery staff. I found them friendly and helpful. The vehicle was accurately advertised and the price negotiation was not aggressive in any way More

by jason S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Barrand
Aug 25, 2020 -

Wolfe Mazda responded

It’s a pleasure to see that your experience at our dealership has earned us a five star rating. We strive for customer experiences like this. Thank you for taking the time to acknowledge our Sales Consultant, John and the rest of our Wolfe Langley Mazda Sales Team for being professional, friendly and helpful during your vehicle purchasing process. Congratulations on your new Mazda. We hope you enjoy every mile! Please let us know if there is anything else we can assist you with, Jason.

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