Back

Wolfe GMC Buick - Service Center

Edmonton, AB

4.5
442 Reviews

442 Reviews of Wolfe GMC Buick - Service Center

Sort by
January 17, 2022

I waited for my truck( 1.5 hrs) no one informed me it was done an hour prior to me asking for an update. Then they could not find my key This was the trucks first service- I was told it would take 30-45 min More

by Anthony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I got no idea of employee name
Jan 17, 2022 -

Wolfe GMC Buick responded

Thank you for leaving us a review. Our service department does their best to offer a superb and timely service, all while trying to keep the customer informed throughout the process. However, due to the unique situation we are in, we do find ourselves facing some tight timelines. We do apologize that we were unable to keep our word, and thank you for the continuous improvement.

January 14, 2022

The Service Department at Wolfe (formerly Western) GMC always provides great service - special thanks to Steve H for all of his assistance. More

by JW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Wolfe GMC Buick responded

Thanks for the positive review. Steve and the Wolfe GMC Buick team strive to exceed customer expectations and deliver superb customer service. We are so glad to have made your service experience a great one.

January 14, 2022

I didn’t have an appointment to fix my tires but they were very helpful and made time to accommodate me! I like bringing my vehicle here because they are always helpful and very reliable! Thanks again fo More

by Roger Dubon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Wolfe GMC Buick responded

Thank you for the great review. The Wolfe GMC Buick team aims to exceed customer expectations and provide the best service for our customers. We are so glad that your experience was a pleasant one.

January 08, 2022

Service was as with Western, very good. Will use this service in the future. Wayne Thompson CPA, CGA More

by rwthom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria
Jan 10, 2022 -

Wolfe GMC Buick responded

Thank you for the great review, Wayne. We are so glad our team kept to our customer experience commitment, by exceeding your expectations. We look forward to seeing you again.

January 06, 2022

All about sales and no service! The service isn’t that great. Wait times are ridiculous More

by billduggan25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Salesman no longer works there
Jan 07, 2022 -

Wolfe GMC Buick responded

We apologize if our wait time did not meet your expectation. Our records indicate that you brought in your vehicle for service at 12:39pm and at 1:54pm the same afternoon, it was completed. Please reach out to us if you have any further concerns.

Jan 07, 2022 -

billduggan25 responded

It’s not just the wait time but overall customer service as well. My truck is a 2018 with only 23000 Kms on it and the overhead console is loose and they won’t fix it cause the warranty is expired but I’m constantly getting emails about upgrades for getting a new one cause the dealership wants the one I have now. Maybe take care of the little things of a customer and you’ll have one for many other purchases instead of a one and done and possibly never buying another product because once the sale is done then so is the customer service

Jan 11, 2022 -

Wolfe GMC Buick responded

That is terrible that you feel this way, and once again we do apologize. At your convenience, we invite you to come by to discuss your experience with us.

January 02, 2022

Clean dealership, good service and communication. Fixed the DEF system problem quickly on my truck despite parts being difficult to get. More

by Bruceleigh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Neudorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Wolfe GMC Buick responded

Thanks for the 5-star review. We are so glad we could exceed your expectations and stay committed to customer satisfaction. Happy New Year!

January 01, 2022

Wolf GMC Buick is top notch in customer service .Wish when booking an appointment though they would inform me if I need more service done to my truck at time of booking . Miss the courtesy vehicle that More

by sandy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Wolfe GMC Buick responded

Thank you for the positive review, Sandy. Our team is dedicated to customer satisfaction and their overall experience with us. We apologize we were unable to provide you with a courtesy vehicle, but due to low inventory, this is a generosity we are unable to offer at this time. We look forward to servicing you again. Happy New Year!

December 29, 2021

They do fast and good work. Friendly and keep me informed on any issues that I am not aware of. Highly recommend this dealership. More

by DealerRater
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Wolfe GMC Buick responded

Thanks for the positive review. Our team is committed to our customers and their experience with us. We are so glad we exceeded your expectations. We look forward to servicing you in the future.

Dec 30, 2021 -

DealerRater responded

almark@telusplanet.net

December 27, 2021

Wolfe, formerly Western, has always offered prompt thorough service each time I have brought a vehicle in for maintenance. Their staff is always polite and courteous and ensures their customers are we More

by BrittanyBee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheri-Ann Dukart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2021 -

Wolfe GMC Buick responded

Thank you for taking the time to leave us a review. Sheri-Ann is passionate about her work and definitely goes out of her way to care for our customers. We look forward to seeing you again!

December 22, 2021

Excellent dealership, great people, caring and attentive service. Excellent selection of vehicles, good location, first class service department More

by Michael L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Wolfe GMC Buick responded

Thank you for the kind review, Michael. Our team does the best we can to make our customers feel valued and appreciated. We are so glad that you got the service you deserve.

...
7
...