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Wolfe GMC Buick - Service Center

Edmonton, AB

4.6
441 Reviews

441 Reviews of Wolfe GMC Buick - Service Center

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July 17, 2022

The service staff were fantastic. Sherri-Ann worked very hard with Ken to certify a vehicle for me. They understood the headaches I was going through and found ways to help make the More

by Ashleigh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheri-Ann Dukart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth
Jul 18, 2022 -

Wolfe GMC Buick responded

Thanks for leaving us a 5-star review, Ashleigh! Sheri-Ann definitely takes care of her customers by offering the best in customer service, making them feel comfortable and well-informed. We are committed to our customers' experience, and look forward to servicing you again.

July 08, 2022

Listed all fluids as good yet neglected the coolant reservoir during oil change. Wanted to replace a power steering hose for $800 which was not even leaki g! The only reason they posted they tried to More

by tzaped
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brenda Seehagel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Wolfe GMC Buick responded

Thank you for your feedback. We apologize that you felt you hadn’t received a 5 star experience visiting our store. We are actively looking into your visit and will follow up with you when we have gathered all the information. We are always looking for feedback to know what we could have done differently to earn a 5-star experience review from our customers. If you’d like to get in contact with our Service Manager, please reach out to gmservice@wolfeautomotive.com or by calling (780)-486-3333 and let us know more about your visit so we can improve and learn from this experience.

Jul 13, 2022 -

tzaped responded

If we were asked to simply come by and the dealership would correct the problem but instead was forced to deal with Red tape amd answers of "I don't know what to tell you,....not sure how they could have missed it, as it is right by the oil fill.", "Can we just reimburse you for the coolant?" If I had to correct the problem myself....why would I need this dealership? Customers lost!

Jul 13, 2022 -

Wolfe GMC Buick responded

Together with our sister store, the Wolfe service team has attempted to reconcile and admit our wrong. The service supervisor and service manager have reached out through email and phone conversations, and offered to reimburse your service charges and remedy the issue. We are sad to hear that you have refused our offer.

Jul 14, 2022 -

tzaped responded

If it was acknowledged on my 1st call this would have been done. Not until I did a review which is unflattering did I get contacted, but the truth for future customers is a good heads up. Having the female service rep getting upset at me and hanging up because I didn't want the compensation for the coolant ($23) which I did myself, nor did I want my money back from the oil change service ($95 if complete but missed obvious). Why exactly would I contact Wolfe service for more of the same? Mistakes happen, but to have someone ask me to come down to explain the service???? No mention of simply topping it up, "sorry" but instead full of excuses. There is nothing to correct as I did it myself! This is on you wolfe, not me

June 09, 2022

Came in to get a rear tail light assy. The price I thought was crazy as you can purchase a entry level tablet or computer and it does more. Big thanks to Brenda in parts on helping with th More

by stary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Seehagel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Wolfe GMC Buick responded

Thanks for the positive review. Our team appreciates the rating, and are glad we could provide you with a positive experience at our store! We look forward to seeing you again!

May 28, 2022

Very Pleased with the service provided and the staff was excellent and the courtesy driver wonderful and efficent More

by kpwilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Fricker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Wolfe GMC Buick responded

Thank you for the 5-star review. Our team strives for excellence in customer service. We are so glad we made your experience a wonderful and efficient one.

May 27, 2022

Exceptional service department. Renee is very knowledgeable and helpful. Renee should be considered to train others in this department in affiliated dealerships. More

by Polly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Neudorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen Nome
May 27, 2022 -

Wolfe GMC Buick responded

Thank you for the awesome review, Polly. Renee is amazing at what she does and definitely takes the time to keep our customers well-informed. We will take your suggestion up to our supervising team members in efforts to increase our customer satisfaction. Our team looks forward to seeing you again.

May 20, 2022

Great service/easy access/professional/friendly/that’s it there is no more to say. Thanks More

by dpoliteski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Lebrun
May 20, 2022 -

Wolfe GMC Buick responded

Thanks for the awesome review! Our team strives to offer great service, while always being friendly and professional. We are so glad your visit with us was a 5-star experience!

May 19, 2022

Fantastic service from the fleet department. Had a mini bus dropped over and within an hour Sheri Ann had my bus put in and had a diagnosis done and the work completed within 24 hours. Get commu More

by Vipnfld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheri-Ann Dukart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022 -

Wolfe GMC Buick responded

Thanks for the awesome review! Sheri-Ann is amazing at making our customers feel comfortable and appreciated by constant communication and speedy service. We look forward to seeing you again!

May 17, 2022

It was smooth and efficient service. I am sure next time will be equally good More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2022 -

Wolfe GMC Buick responded

Thanks for the great review, Don. The Wolfe GMC Buick team does whatever we can to deliver smooth and efficient service. We look forward to seeing you again to deliver this 5-star service.

May 09, 2022

Great dealership, always a pleasure to work with from sales to service. Will buy my next car here for certain. Service department is great to work with, always friendly & fast, and they get my car fixed More

by Michael L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Airey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Renee Neudorf
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2022 -

Wolfe GMC Buick responded

Thanks for the great review, Michael. Our team strives to offer the best customer experience by delivering fast and friendly service. Wolfe cares, and we are so delighted that your experience was a pleasurable one. We look forward to seeing you again!

May 04, 2022

Lovely and friendly staff, just a pleasure to deal with. Top notch service done in a timely fashion. More

by The tea and muffin man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheri-Ann Dukart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2022 -

Wolfe GMC Buick responded

Thank you for the great review! We are so pleased that your experience with us was "top notch" and that we lived up to your expectations. Our team looks forward to seeing you again!