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Wolfe GMC Buick - Edmonton

Edmonton, AB

4.8
2,389 Reviews
Welcome to Wolfe GMC Buick. We are proud to have served the Edmonton and area market with quality General Motors products since 1962. Located on the corner of 184 Street and Stony Plain Road, our modern full service facility is equipped to serve you, whether you need a new vehicle, used vehicle, maintenance, repairs, or parts and accessories for your present vehicle. We are committed to greeting you with a smile each time we meet you, as we truly appreciate every customer who contacts us. Our staff are well-trained and have the resources to satisfy each of your particular needs – choosing a new or used vehicle with specific options, arranging different finance or purchase options, scheduling maintenance or repair of your vehicle, or locating that special part or accessory. Our goal is to ensure that every customer we serve is completely satisfied with the experience - and will tell their friends and relatives about us. We hope to see you soon!
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18325 Stony Plain Rd NW

Edmonton, AB

T5S 1C6

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Showing 2,389 reviews

November 15, 2020

Staff is very professional, courteous, and friendly. Service is always booked and done on time. Since Covid I find they provide a safe and comfortable environment More

by Martineau.r68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Wolfe GMC Buick - Edmonton responded

Thank you for taking the time to leave us such a wonderful review. We are so happy we could deliver a timely service experience and provide you with a safe environment.

November 14, 2020

Tried buying a pre-owned car from Western GMC and dealt with Lance and Corey. After a few back and forth exchanges, we finally agreed on a price and I provided my credit card at 11am this morning for a dep More

by Mbehr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lance Gororo, Corey Black
Nov 16, 2020 -

Wolfe GMC Buick - Edmonton responded

We can completely understand the inconvenience of not only selling your vehicle yourself, transferring all the paperwork and taking time off, but bringing three kids along for the ride. We take pride in offering a no-pressure atmosphere, but we realize that in this case we should have worked more firmly and quickly to close the deal. There was a lot of back-and-forth emails/negotiating between your boyfriend and our sales team trying to reach a fair price and ultimately secure a deposit. Unfortunately, another offer with a deposit was accepted during this time by a different sales team. We have reviewed the transaction and numerous emails and will endeavour to do a much better job with our communications moving forward. You have our sincerest apologies for the inconvenience you experienced. Corey Black, General Sales Manager

Nov 16, 2020 -

Mbehr responded

Once the price was agreed on, our credit card was taken and we were told that it secured the vehicle and that the car would be ready for pick up later that day. We are now stuck driving a rental vehicle...

Nov 17, 2020 -

Wolfe GMC Buick - Edmonton responded

Again, we would like to apologize for the inconvenience this experience has caused you and your girlfriend. We would be more than happy to work with you on finding an available vehicle that meets your and your family’s needs. In fact, I called and emailed you yesterday afternoon in an attempt to help out. Once again, as expressed in our earlier response to Angela’s post and my phone call and email, please accept our sincerest apologies for the inconvenience. While it does not change this current situation, we will be using this interaction as a learning moment so that we can deliver a better experience for our customers in the future. Corey Black General Sales Manager

November 14, 2020

Thanks to Don Cammidge who gave us very good service, he presented a vehicle and showed how it was a better fit for our needs. We’re very happy with the truck. More

by carl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Gottfried, Don Cammidge
Nov 16, 2020 -

Wolfe GMC Buick - Edmonton responded

Congratulations on the new truck! We are so happy Don could provide you with such a great experience. Happy driving.

November 13, 2020

Lance is very accommodating and friendly! Definitely provided excellent customer service experience. We are so happy with the car that we bought and will definitely go back and refer more of our friends More

by D. Besa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance Gororo
Nov 16, 2020 -

Wolfe GMC Buick - Edmonton responded

Congratulations on the new car! We are so happy we could provide you with such a friendly and accommodating experience. We look forward to working with you (and your friends) in the future :)

November 13, 2020

Great service, great value! Western GMC is the only place I trust my vehicle to. They are meticulous, and always professional. I’ve had bad experiences with dealerships in the past, but 3 years with Western More

by Janet123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Bailie, Sheri-Ann Dukart
Nov 16, 2020 -

Wolfe GMC Buick - Edmonton responded

Wow, thank you for leaving us such a wonderful review! We are so honoured that you trust your vehicle servicing with us and that we can continue to deliver a professional and positive experience.

November 12, 2020

Wow! We're very pleased with the Service we received from Dan Bass at Western GMC. He found exactly what we were wanting in a vehicle! Friendly, Courteous, Customer Driven and Knowledgeable. I would highly r More

by Debbie Kapas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2020 -

Wolfe GMC Buick - Edmonton responded

Congratulations on the new vehicle! We are so happy Dan could help you find what you were looking for. Thank you for choosing Western GMC for your new vehicle.

November 11, 2020

We had some bumps along the way but Tyler was amazing and worked out everyone with my best interest in mind. Thanks to Corey and Colin for even finding me the 3rd truck after other dealers sold the ones prom More

by Jsyskakis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chantal Geddes, Rebecca Gottfried, Colin Schellenberg, Tyler Thain, Corey Black
Nov 11, 2020 -

Wolfe GMC Buick - Edmonton responded

Congratulations on the new truck! Thank you for trusting us with your new truck purchase. We are so happy that Tyler, Corey, Colin, and Rebecca could get you into the truck you wanted.

November 10, 2020

I just purchased my second vehicle from Western GMC and have nothing but good things to say about the experience. Dan was great to deal with and walked me through the process of ordering a truck from the More

by Tim M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Gottfried
Nov 10, 2020 -

Wolfe GMC Buick - Edmonton responded

Congratulations on the new truck! Thank you so much for trusting us with your second purchase. We are so happy that Dan and Rebecca could make the process easy for you.

November 09, 2020

I love Western Buick GMC!! Took our new vehicle in for an oil change recently and as always, all the staff are awesome. From reception to the sales manager, Brett who helped me out with our 3M coating is More

by Tuulip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hillerud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Meaden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The woman flying the service desk!
Nov 09, 2020 -

Wolfe GMC Buick - Edmonton responded

Congratulations on the latest new vehicle, and thank you so much for trusting us not only with your vehicle purchases but also with your vehicle servicing. We'll see you again soon!

November 08, 2020

Sheri-Ann is a customer service Guru. I joked about Sheri-Ann is a customer service Guru. I joked about getting the car washed when we dropped it off and the exterior was cleaned when we picked it u More

by reanninsirianni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheri-Ann Dukart
Nov 09, 2020 -

Wolfe GMC Buick - Edmonton responded

Thank you for the incredible review. We are so happy we could once again provide you with an exceptional experience. We look forward to seeing you again soon!

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