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Wolfe Chevrolet Edmonton

Edmonton, AB

3.8
564 Reviews

10145 178 St NW

Edmonton, AB

T5S 1E4

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564 Reviews of Wolfe Chevrolet Edmonton

August 04, 2013

I had the misfortune of dealing with Patti Kehoe. I would strongly advise against it, she has no problem in misrepresenting the facts(lying) to make some extra money on a useless warranty. She flat out lied More

by byez
Customer Service
Friendliness
Price
Recommend Dealer
No
Sep 05, 2013 -

Wolfe Chevrolet Edmonton responded

I feel very badly this situation has come to this point. In 25 years of being a Financial Services Manager I have never had my integrity called into question. I should note that the Better Business Bureau did handle Mr. Yez's complaint and took no action in this matter. The matter in question began when Mr. Yez's clutch became worn. General Motors Protection Plan did not cover this as friction material is NEVER covered. We did offer to provide the clutch and labor at our dealer cost. That was not satisfactory to Mr. Yez. I am sorry that we were unable to satisfy Mr. Yez. I do however take comfort in my positive Dealer Rater reviews which are far more representative of my relationship with customers. Patti Kehoe

Sep 06, 2013 -

byez responded

In response to Patti's comment I'd like to make 3 points. 1. The issue of what is or is not covered by the warranty is not a concern for me, I wish you could understand this! The fact that what is covered and what you represented the warranty covered are vastly different, is my concern! I purchased a warranty based on what you said it covered, when I went to use the warranty what you said was covered was not covered. This could have been cleared up with one piece of paper, which would have provided me with accurate information before I made the decision to purchase the warranty. You made a sale based on false information you provided to your customer! 2. At no time did anyone with Westgate Chevrolet make any offer to provide service or parts for this or any vehicle to me at cost. They didn't even look at the vehicle and didn't know what the problem was, so how could they have offered to fix anything? I found out what the problem was by taking it to another garage. Westgate did offer to look at it, and charge me for it. Another example of your willingness to lie. 3. The Better Business Bureau attempted to mediate a mutually satisfactory solution to this matter. One was not reached. That is certainly different from "took no action". They took the same action they take with all complaints. Again Run, don't walk, away from this dealership and Financial Services "Manager" !!!

July 23, 2013

I had an excellent experience buying my second car! I will definitely be returning for future purchases. Staff was friendly and not pushy, which was very appreciated. Thanks for everything! More

by DarcyJones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Grant Dewar
July 11, 2013

I will absolutely purchase every vehicle from Westgate Chevy. The service I received was above exceptional, and I didn't feel pressured to purchase something I wasn't comfortable with. While test driving, More

by BrookerB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Heisler, Gary Ball, Grant Dewar
July 07, 2013

Really enjoyed my experience with Westgate Cherovlet. Nancy and Colin were great and very helpful and so was the rest of the team there, including the financing department. I'm very happy with my experi More

by jamiem6623
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Heisler, Nancy Manke
June 26, 2013

This dealership does not use the old style pressure sales techniques. Easy, relaxed purchase. No pressure at all. I would recommend these folks to anyone. More

by Fritz321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 24, 2013

Ok, first of all, you want the review, I care little or none at all whether or not it's accepted. For a used car buying experience, it was fairly cut n dry. The salesman was helpful and attentive and poin More

by CMhiggins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyle Graham, Katharine Kabaroff
June 23, 2013

I would like to say that the experience that I had with Westgate Chevy Farm was one of the best that I have ever had. Upon deciding on the vehicle that I wanted (2010 Avalanche-found used on kijiji ), I se More

by ocharoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Manke, Katharine Kabaroff
June 05, 2013

I had the best car dealer experience I have ever had with Westgate Chev. I dealt with Nancy Menke and bought a used 06 Jeep Wrangler. I was looking for a specific model/options and when I found it at a reput More

by ChrisWoodman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Heisler, Nancy Manke
Jun 05, 2013 -

Wolfe Chevrolet Edmonton responded

Thank you! I enjoyed meeting you and I'm glad we could help. All the best to you and your family. (glad you and the 'youngin' enjoyed the cookies) Take care Chris and hi to Shannon!.......Nancy M

June 02, 2013

I got the vehicle I wanted. Everybody was very helpful in getting everything I needed for my new vehicle. The lease manager was very helpful in explaining everything to me and setting up my phone in the v More

by Pat485
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Duff
May 28, 2013

This is the second time we have bought a vehicle from This is the second time we have bought a vehicle from Westgate, the first time was such a pleasant experience that when we were in the market for a More

by GrammaJudy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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