Wolfe Chevrolet Edmonton

I rate my experience as great because Nancy is very efficient, easy to work with, available at any time to clear up any issues, well organized and has an extremely positive approach. efficient, easy to work with, available at any time to clear up any issues, well organized and has an extremely positive approach. More

Having had excellent support from Wayne in service on many occasions, Westgate was our first choice when the time came to purchase a new-to-us truck. We dealt primarily with Nancy in Internet sales b/c many occasions, Westgate was our first choice when the time came to purchase a new-to-us truck. We dealt primarily with Nancy in Internet sales b/c we were not in the city for much of the process. Nancy and Colin worked to hard to source a truck that would meet our detailed requirements, and were able to find one quickly. Nancy quickly earned our trust with her open, down to earth manner. We had specific requirements, and I had many detailed questions regarding vehicle options and towing/hauling capabilities. Nancy was able to answer most questions immediately, and when she could not, she said so, ensured that she clearly understood what info I needed, found the answer, and responded quickly, often within the hour. When we picked up the truck Nancy demonstrated comprehensive and detailed knowledge of the many vehicle options, (Sierra SLT-loaded), we were comfortable using many features immediately upon leaving the lot. This was particularly true regarding the setup and use of the OnStar system, where she was able to tell us in advance of every step what the OnStar rep would say and do, and in fact helped the OnStar person with the process. Nancy made a couple of personal follow up calls in the days after purchase to see if we had any questions or concerns – a nice touch that bodes well for future interactions. We would and have recommended Westgate and Nancy in particular to friends, family, and colleagues as a result of our purchase experience. More

Lyle was knowledgable during the test drive and handy in Lyle was knowledgable during the test drive and handy in transferring my things to my new car!! Nancy was helpful with getting what I wanted relayed Lyle was knowledgable during the test drive and handy in transferring my things to my new car!! Nancy was helpful with getting what I wanted relayed to financing also, however was rigid in pricing. I am overall satisfied with my experience, however a bit disappointed....other dealerships have negotiated better or threw in something for free. I got my car, sans full gas tank or license plate. I packed my family up three times for the hour drive and let me tell you this would have made a huge difference with my experience ! I think I may keep it local next time but if the car and price was right I would concider them again. More

I had the misfortune of dealing with Patti Kehoe. I would strongly advise against it, she has no problem in misrepresenting the facts(lying) to make some extra money on a useless warranty. She flat out lied strongly advise against it, she has no problem in misrepresenting the facts(lying) to make some extra money on a useless warranty. She flat out lied to my face. She sold me "Normal Wear Coverage", highlighted and focused on this point. When I experienced normal wear, it wasn't covered because "the warranty doesn't cover wear items"(?). That is a direct quote from Patti's email correspondence with the Better Business Bureau which is currently handling my complaint. This matter will be taken to Alberta Consumer Affairs for violations of the Alberta Fair Trade Act shortly. It's a long drawn out story and I have spent many hours trying to get some explanation as to why they can't provide adequate information to customers before the sale of vehicles. I have given up on the dealership honoring the word of this employee. Be Warned!! Find a different dealership!!! You really don't need this kind of headache!! More