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Windsor Ford

Grande Prairie, AB

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rated
38 Reviews

10001 139 Ave.

Grande Prairie, AB

T8X 0V3

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38 Reviews of Windsor Ford

November 30, 2022

They will scam you. They will lie to you and they will belittle you. I dont know how this company is still alive. More

by B
Recommend Dealer
No
Employees Worked With
Dave
January 31, 2022

DO NOT BUY FROM THIS DEALERSHIP!! I had a deal on a vehicle in their lot on a Monday, we applied for financing on Tuesday. And never received a call so I had to call back (this was on Saturday) we have More

by Eric Corbiere
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle, Dorian, Jordan
January 05, 2022

Still waiting to hear back from the service managers Terry and Dave in regards to my appointment on October 5th. Three months and nothing! Avoid this dealership. More

by Shae
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry and Dave
December 04, 2021

Services is horrible. Can’t do the simplest oil change on my investment. Almost blew up my 140k truck. Unresponsive and lie About man power to finish work promptly. the management is over payed to sit and do More

by Zacthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry and Dave
February 04, 2021

I'm the maintenance manager for a company that has over 100 leased Ford pick up trucks in our fleet. This dealership has by far the worst service department I have ever dealt with. Do yourself a favour and More

by Coil Life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Doll
Feb 05, 2021 -

Windsor Ford responded

Good afternoon, We're sorry to see this review and understand the frustration but wanted to reply to let others and the reviewer know that every step was taken to ensure that our customer(s) come first at Windsor Ford whether it's single-vehicle owners or those who have their entire fleet serviced here. We've contacted the owner but want to ensure people know that we had taken and continue to take the necessary steps to the situation. - First and foremost the customer was invited and came to our shop to inspect his vehicle and turbo with our shop Foreman and there was no fault found with it at the time of the previous visit (after the incident in question). - We took 100% responsibility that the air filter MAY have been missed even though it had been 16,000 kms since their visit to our shop. - We reiterated that if there were any problems whatsoever with this truck we would take care of it and reminded the customer of this regularly. - Provided video to the customer during a sit-down meeting in our office. - Provided full transparency with the situation (and continue to do so). Unfortunately as mentioned there has been no contact on this issue despite it happening over 3 months ago and this review arriving today. Our service department is always honest and open about what's being fixed or what can't be fixed, if lying was apart of our business wouldn't survive. We take great pride in building relationships with the people of Grande Prairie and always work hard to help service vehicles for the people of Grande Prairie and surrounding Peace Country. Once again from a request of our management and service management reach out to us, calling or texting 780-532-9550 or reaching out to Terry in service for a direct line. We have taken all the steps to work with you on this and will continue to do so moving forward.

December 19, 2020

Beware. I brought my truck there because it was blowing black smoke out the exhaust. They said the motor was unrepairable so they suggested a used motor form a third party. After they ordered the wrong mot More

by Eric Gignac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jen and Dave
November 25, 2020

Awesome sales staff and amazing mangers, very very helpful !! Just overall great team at Windsor Ford Grande Prairie. I’d definitely recommend paying them a visit!! :) Thank you guys again!! More

by Hayley Boutot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston, Dave, Jordan
July 23, 2020

Thank YOu I'll be honest there is never anything fun about bringing in your vehicle for service but I'm always a little less stressed doing it at Windsor Ford. More

by marcsBarry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meagan
July 22, 2020

Service I called to book my truck in for a service as well as recalls that need to be done and was told that because I didn't purchase it there that they only More

by bla2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales woman that answered the phone this morning
May 21, 2020

The best experience I've ever had purchasing! I don’t typically leave reviews, but I have to! I have trust issues with salespeople... due to having had bad experiences in the past when purchas More

by Shiloh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abe, and Rob
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