Wills Chevrolet Buick GMC

3 star review as follows Great receptionist inside the dealership building. Very nice and friendly. Coffee and water and granola bars was a nice bonus Shuttle driver (didn’t get his name) but the dealership building. Very nice and friendly. Coffee and water and granola bars was a nice bonus Shuttle driver (didn’t get his name) but was great driver and friendly. Taller gentleman in his 50’s Salesman in showroom was great. Talked about the new features my truck didn’t have. Zero pressure. Older gentleman Blue tooth was finally fixed after 1.5 years from day 1 of every single person saying my voice was echoed and poor call quality. Hurray ! $0 Recall on 2021 at4 5.3 Sierra was completed. Didn’t notice any issues before or anything different after. So that’s good. Just some software update. Yay! $0 Tires rotated to get rid of a god awful sound from The front end tires that was so loud you couldn’t carry a conversation in the front seats. $39.95 The reason it’s not a 5 star is as follows My truck had 2 complimentary oil changes which were both completed at wills chev. (I mean $75,000 truck …. So I’m sure it’s factored in) But anyways…. I was never told to and it was never done to rotate my tires. At 35 ,000 they started making bad noises. Like everyone else I didn’t put the owners Manual beside my toilet and become a master of the truck. If I had of been told to rotate the tires every oil change (like it calls for) I would have. So the last 6 months have been to most annyoing sound at 45kmph and 95-100kmph. So going forward my advice would be to advise people on anything even if they decline the work, just so they know and had an experts opinion. Yes I should have read the Manual but at the same time the service department would be more at fault. (I’m not innocent) When I brought the truck is I felt like the 2 staff members were trying every which way to blame me and not say “we should have told you” etc. I said “hey guys who’s side are you on??? I spent a lot of $ and I’m just after a little reasonability. I was there for 3 hours 2/3 things not my fault. I thought they would toss in a $40 tire swap but I was charged it. Out of principle if I was running the shop i would have said “we didn’t suggest it. Now you know. Your 3 hours twidddling your thumbs and had a xxxxty blue tooth for 1.5 years. We’re going to comp the tires service. Have a nice day. I’ve made Probably 1500 phone calls and all were followed by “hey your phone is horrible”. I didn’t freak out or cause a scene. Anyways. I’m all paid up and did try and get my $ worth in coffee with 3 and a granola bar ! Overall - work was done and successful. More

Easy seamless experience with the salesman Steve Heczko. Highly recommend as he was very nice and knowledgeable on the product. Highly recommend as he was very nice and knowledgeable on the product. More

I purchased my truck used at Wills and have dealt with them for all my service . them for all my service . More

Amazing service at this dealership. Had an unexpected transmission issue 2 days before they shut down for the holidays and Joe in the service department made sure I got my truck back fo Had an unexpected transmission issue 2 days before they shut down for the holidays and Joe in the service department made sure I got my truck back for the oncoming storm even on such a short notice. More

My husband and I are looking for a used vehicle. We phoned Wills Chevrolet to ask about a vehicle that was advertised. .We were told I will call you right back. 2 hours later we went to the dealershi We phoned Wills Chevrolet to ask about a vehicle that was advertised. .We were told I will call you right back. 2 hours later we went to the dealership and spoke to another sales person. We were told the vehicle we were interested in was at a different location and he would get ;the information and call us back. That was 2 weeks ago. We have not heard from either sales person. Not a great first impression of the dealerships willingness to help a customer. More

Wills Chevrolet has been great to deal with. Everyone has been very accommodating and helpful. Everyone has been very accommodating and helpful. More

Very professional and courteous service from the entire team Jake was a consummate sales professional the entire process. team Jake was a consummate sales professional the entire process. More

Amazing customer service! You won’t be disappointed. From start to finish service was fast and friendly You won’t be disappointed. From start to finish service was fast and friendly More

Bought a nice new 2022 Malibu Premier from this dealership after years of headaches dealing with Grimsby Dodge/Chrysler. Met an engaging salesman named Darren Gibson. He was a great and pleasurab dealership after years of headaches dealing with Grimsby Dodge/Chrysler. Met an engaging salesman named Darren Gibson. He was a great and pleasurable salesman to deal with. Very happy with my new car and this dealership. If you are looking for a new vehicle go see Darren Gibson the guy is a champ. More