Willowbrook Chrysler Jeep Dodge RAM

GREAT CUSTOMER SATISFACTION I have just bought my 2019 Jeep Compass Sport today and i have to say that i was very impressed by the overall attention to customer service that WIll I have just bought my 2019 Jeep Compass Sport today and i have to say that i was very impressed by the overall attention to customer service that WIllowbrook supplies at both their used lot and new lot. I spent 3 days off and on there going and coming and every time every employee i noticed was smiling and so full of conversation to just engage in a simple "HI". The team is amazing, the service was amazing and i absolutely loved dealing with a lady sales person - sorry to the men but Ashley was so wonderful when i left i felt that i had gained a new friend. Great job Willowbrook !!!!!!!!! More

Buying new vehicle Was greeted by Peter Dagneau(salesman). He was a down to earth family man, who really went out of his way to help us find a vehicle that worked for us Was greeted by Peter Dagneau(salesman). He was a down to earth family man, who really went out of his way to help us find a vehicle that worked for us and in our price range. Was very genuine and we greatly appreciated his honesty. Would highly recommend him to any future buyers. Happy customer More

Willow brook Chrysler - Dodge Grand Caravan 2013, used We were greeted first, by Paul, the official, friendly Meet/Greet gent. He made sure we found the correct person for our needs. That was BRETT KASAKOF We were greeted first, by Paul, the official, friendly Meet/Greet gent. He made sure we found the correct person for our needs. That was BRETT KASAKOFF, sales person. He had shown my husband the vehicle earlier and sent him with a driver and the van to show me at home. After being met by Brett, he took us through the ‘paper process’, carefully explaining all the details and answering all our questions, also carefully and in full. He worked the ‘numbers’ of cost, took it to The Business Manager, Joe Frye. He also ‘massaged’ the numbers, kindly in our favour and took time to explain all the financing ways of ‘ease’ for us. At no time was there any pressure felt to make a purchase nor to buy a more expensive unit. We were offered food, beverages, and a choice of gift during the Company’s big Sale. The vehicle was spotless, thanks to Jordan, who also drove us home and switched plates for us. I would like to say “We have never been so well, over the years and two provinces.” We look forward to the pleasure of a vehicle for our particular needs, at a price we were happy about and also to a social visit with Brett again. He did a great job for us and was acutely considerate and agreeable. We heartily recommend Willowbrook Chrysler, Langley, to anyone and everyone. Thanks so much fellows. More

Way over priced used vehicles Went to the dealership today to look at a 2013 chrysler 200 convertible. A couple of things, no gas in car, vehicle was dirty, inside and out, and ca Went to the dealership today to look at a 2013 chrysler 200 convertible. A couple of things, no gas in car, vehicle was dirty, inside and out, and car would not start. Price tag on outside said $24000., Asked why so high, answer was the Indo Canadian love to come and dicker the price down, so they start very high. Checked Gar Guru, related car had been in the dealer for almost six months. Lastly sales manager final offer wanted over $4000.00 over any retail price I have checked.. He related that was his price, if not he would leave it to summer and get more, nice, REALLY My conclusion, this dealer is way over prices on their vehicles, not wanting to make fair counter offers, and it appears to be a real waste of my time and efforts. More

Extremely dissapointing Although 98% of all transactions naturally go smoothly and deserve some sort of comment, how a business deals with the other 2% which are problems is Although 98% of all transactions naturally go smoothly and deserve some sort of comment, how a business deals with the other 2% which are problems is really the true testament to whether they care about customers. If you are that unfortunate 2% I would highly recommend staying away from Willowbrook Chrysler. We purchased a new 2018 Dodge Ram “work truck” from Willowbrook Chrysler and upon signing the papers and handing over the cheque, our sales guy Kevin Kew informed us that the truck did not come with a spare FOB or owner’s manual however he will have it brought in to the dealership and call us in a day or two and deliver it to us. Almost a week later and 3 follow-ups I finally received a reply advising that the spare key has now been lost and if we want a spare we need to make an appointment and waste half a day to get a new key programmed. Several calls and emails later I received a call from their “customer service” department that for the inconvenience they can offer us a free oil change which is stupid since we purchased a 5 year service package with the vehicle. We explained to the dealership we are not looking for handouts but simply don’t want to waste half a day because they knowingly sold us a truck without the spare FOB or owner’s manual. We were then promised a loaner vehicle to be ready for us when we dropped off the truck. Of course just when you thought this dealership could not do any worse, we arrived for our appointment on time and were advised that no rental would be provided and will have to wait to get it done. Unlike what their commercials says I can tell you that customers DO NOT mean more than money at Willowbrook Chrysler. What kind of vile and shady business and sales person sells a brand new vehicle without the spare key and owner’s manual? Willowbrook Chrysler will !! where shady business practices are job 1. Oh and to add insult to injury ...yes you guessed it still no owner's manual More

Unfair Management I recently lost my brother and are dealing with his estate. He purchased a 2018 Dodge Ram Limited from this dealership for $68,000 and only drove it a I recently lost my brother and are dealing with his estate. He purchased a 2018 Dodge Ram Limited from this dealership for $68,000 and only drove it a few times clocking 1800 kms on it before he passed away. I first contacted the sales Manger that his card was attached to the paperwork (Tim) to see if they could do something about buying the truck back. I will note that my brother had purchased a few vehicles in the past from this dealership. After a week of trying to get in touch with Tim I contacted the General Manager (Curtis). He had someone call me back (Jordan) who told me he had sold the truck to my brother and knew him well. He had sold other vehicles to my brother. He said he would get back to me the next day no later than noon with a offer. Well at 4 pm he finally sent me a text (not even a bother to call) with a offer of $41,000. After reading the text it made sense as to why he wouldn't call. Insulting offer. The same vehicle is selling at lots of dealerships with the discounts applied between $58,000 to $68,000. Now I know a dealerships need to be profitable to remain in business but being as this dealership sold the vehicle in the first place, made their profit on, its very upsetting to see that they want to low ball the price and attempt to make another $15,000 ++ on it. They really need to look up the word "empathy" Disgusting business practices. From a morale perspective I would suggest that anyone looking to purchase a vehicle look at other dealers. More

Warranty means you still have to pay!!! The oil pressure low light came on my Jeep Compass with 5,500 K. They said it's because there wasn't enough oil, how can a new car with not enough oi The oil pressure low light came on my Jeep Compass with 5,500 K. They said it's because there wasn't enough oil, how can a new car with not enough oil and it wasn't even time for it's first service., where did the oil go? Instead of adding more oil as a warranty item, I was charged for over $100 worth of oil. More

Great experience! We have just purchased our third vehicle from Willowbrook Chrysler. This time we dealt with Kevin Kew. Very easy to work with. It has been a plea We have just purchased our third vehicle from Willowbrook Chrysler. This time we dealt with Kevin Kew. Very easy to work with. It has been a pleasure buying our new vehicle. We would recommend him to any one. More

Lies from Sagar We were looking for a used minivan. I spoke to Mike on the phone and he said they had several in stock to suit our price & requirements, come on in to We were looking for a used minivan. I spoke to Mike on the phone and he said they had several in stock to suit our price & requirements, come on in to talk to him or his partner. Sagar then called us to follow up and said he would be waiting for us. When we arrived Sagar didn't know what we were looking for. No big deal. We explained $10K to $15K. He goes away to look for vehicles for us. The first he showed us had a sticker at $26K (overpriced by $10K) but he thought we might get it in our price range. The next one he showed us he claimed was "traded in 4 days ago on a Ram pickup". it's January 12 and it had a neon sales paper in the window exclaiming Christmas Cash Back promotion. The rotors were rusty from sitting for months. 4 days? A lie. I put my head in and it smelled like vomit. The van had been detailed and then they put clear plastic down, I assume to protect and keep the carpets clean. There was mold under the plastic. That did not grow in 4 days. Mold on the seats. We left immediately. My wife's nose is still irritated from the mold. More

After sale service Steve Phillips and his service department went above and beyond to ensure my Jeep Grande Cherokee was in top condition even though it is a 2015 mode Steve Phillips and his service department went above and beyond to ensure my Jeep Grande Cherokee was in top condition even though it is a 2015 model When I had a problem with my extended warranty Steve was able to help me through it this Jeep was one of several vehicles I have purchased from Steve over many years and the service and commitment to his customers has always been excellent More