White Rock VW

Professional Sales Experience We dealt with Tony Smith At WR Volkswagen to purchase a GTI a couple of weeks ago. He was straightforward and professional in his explanations and opt We dealt with Tony Smith At WR Volkswagen to purchase a GTI a couple of weeks ago. He was straightforward and professional in his explanations and options for purchase. He took extra time to tutor us on the car’s electronic functions And special features. Also a great experience with the financial services dept and insurance. Definitely would recommend this dealership! More

Used car purchase We went to White Rock Volkswagen to test drive a Touareg Rob Smith was the salesperson who came out to talk to us he had all the information on the ve We went to White Rock Volkswagen to test drive a Touareg Rob Smith was the salesperson who came out to talk to us he had all the information on the vehicle with him explained the vehicle options to the model we looking at invited us to take a test drive we came back and we sat down with him and with out feeling any pressure we went threw all info on the car he explained all of our purchase options and service records on the vehicle . I would recommend Rob to any one looking to buy a car . Thank you Rob Smith and Gurpreet Basi for making it a seamless transaction. Thanks Chris and Alayne B-T More

Very efficient serviceprocedures I took my Jetta in for a major service during the covid-19 situation. They have their procedures well layed out to protect me and their staff. Gavin B I took my Jetta in for a major service during the covid-19 situation. They have their procedures well layed out to protect me and their staff. Gavin Bird was friendly and polite. The service was expensive, but I feel the price is worth it to have a VW dealer service the car. More

Great experience trading in my Honda for a slightly used Tiguan. Customer service, patience and professionalism from Sales Team member Rob Smith! Thanks VW, so much appreciated! Tiguan. Customer service, patience and professionalism from Sales Team member Rob Smith! Thanks VW, so much appreciated! More

Lying to customers I brought my car in after a rear rim and tire sustained minor damage, as I had purchased protection insurance, I was told no problem, we’ll replace th I brought my car in after a rear rim and tire sustained minor damage, as I had purchased protection insurance, I was told no problem, we’ll replace the rim. I was then told by the service technician that they were unable to put a new rim on a damaged tire. After weeks of delays, price misquotes (price for a new tire went from $200 to $450) and attempts at up selling (encouraging me to buy 4 winter tires at for the low low price of $2400) I finally told the service centre to put the damaged rim back on the damaged tire and that I would take my car elsewhere. Low and behold magically they were now able to put a new rim on a damaged tire. In addition to this, I received a call from the dealership just last week telling me how they had an unnamed (and likely imaginary) customer who was interested in purchasing a pre owned version of my car and were wondering if I would interested in purchasing yet another car from them. This after I received no response from either VW or the dealership after filing a complaint related to the first debacle. I tell anyone and everyone who will listen to avoid this dealership, practices such as outright lying to a customer and continued attempts at up-selling should not be rewarded More

Terrible Experience Put a deposit on a Jetta GLI they had in. Ended up having at least $10k in damage on the carfax, and another $3k in unreported damage to the front bum Put a deposit on a Jetta GLI they had in. Ended up having at least $10k in damage on the carfax, and another $3k in unreported damage to the front bumper. Salesman couldn't get his story straight about the damage, and he and the Sales Manager tried to convince me to stay in any means possible. Nearly didn't return my deposit when I said the car was nowhere near the condition they reported it was. Would rate 0 stars if that was an option. More

Financial Service Specialist David Johnson is the worst The salesperson Tony Smith was fine, he was actually very helpful. The ones I had issue with were the General Manager Rob Ferguson and Financial Servi The salesperson Tony Smith was fine, he was actually very helpful. The ones I had issue with were the General Manager Rob Ferguson and Financial Service specialist David Johnson. David quoted a lower price over the phone which i wrote down. When I went to see him he bumped the price by $200-$300. Didn't realise this till I went home to check the figures etc. David is a very narcissistic person who likes to brag about himself which put a bad taste in my mouth. This is supposed to a reputable car dealership not a sleazy second hand dealership. When we wanted to point this error out the general manager had no plans to amend anything and just send us back our deposit. I was fine not going through with the sale with it being so dishonest and dodgy. Tony saved the sale by calling us back to apologise and fixing the price. The car itself has been great but I would never buy from here ever again. More

Horrible Service Made deposit for a car in November 2017 to find out in March 2018 the car was never reserved. Rob, Ferguson, GM, was rude and unprofessional. Made deposit for a car in November 2017 to find out in March 2018 the car was never reserved. Rob, Ferguson, GM, was rude and unprofessional. More

Awful services Waited 2 hours for an oil change. They provided me with complementary car wash, however my car was as equally dirty as before. There was grease stains Waited 2 hours for an oil change. They provided me with complementary car wash, however my car was as equally dirty as before. There was grease stains all over my dashboard. Mediocre service. More

My sons first car Outstanding service. No pressure. Went "above and beyond " what would be reasonably expected. Very thorough and thoughtful. Not a fan of car salesman. Outstanding service. No pressure. Went "above and beyond " what would be reasonably expected. Very thorough and thoughtful. Not a fan of car salesman. Mind blown! More