White Rock Dodge

Avoid White Rock Dodge at all costs. My experience with them was a nightmare. In September 2024, my 2019 Dodge Ram’s front differential blew after I used my spare tire. When I towed my t My experience with them was a nightmare. In September 2024, my 2019 Dodge Ram’s front differential blew after I used my spare tire. When I towed my truck to White Rock Dodge, they flat-out refused to submit the claim under my extended warranty, which covers major components like the differential. Instead, they pinned the blame on me, demanding I pay $6,000+ out of pocket. Jerrod first claimed "it may have been caused because there was no fluid in the differential"—until I showed him proof that there was. Then, their service manager Rod accused me of driving on a completely worn-out spare tire for weeks (a lie confirmed by my mechanic who found 60% tread left on the tire). When I told him the spare was only used for an hour, he would not listen and insinuated I am a liar, yet he wouldn’t call any of the three people who were with me that would have told him the same story because it was true. The accusations kept changing, and Rod eventually claimed the differential blew because I didn’t service it at 45,000 km and 90,000 km, despite NO recommendation ever being made by their service team, not once verbally or in writing. Rod’s response? He insinuated I was lying again and insisted they recommended the service because “his team are professionals.” The only thing they are professionals at is being dishonest and blaming customers for mechanical failures. Rod then told me to consider trading in my truck due to the high repair costs and had me meet with sales, who offered me a ridiculous $15,000 for a truck that has $17,000 owing. This was clearly an attempt to take advantage of me and to take my truck for free. Just a year ago, I was offered $35,000. This proved just how unethical and shady this dealership is. I ended up having my truck towed to a reputable shop, where the mechanic said, and I quote, "they screwed you" and "their service team has blinders on." They also confirmed Chrysler is selling 13-15 differentials per month locally, which shows the differential failure is a common issue with this model. This makes it even more astonishing they would blame the owner. White Rock Dodge service team didn’t even notice that my brakes were 2mm away from metal on metal and did not recommend servicing my brakes. I emailed their General Manager, Kam, telling him about my experience, he did not even reply. I wouldn't trust this dealership with a toy car let alone a real vehicle. They do not care about their customers and will try to squeeze every dollar out of you. I will be taking my story to the local news to warn others. Stay far away from this place. More

Peter Szigeti was by far one of the worst and dishonest dealer wheeler to deal with. We agreed on a used Toyota Sequoia after his inspection came as"ALL GOOD" so he said. I asked him many times please loo dealer wheeler to deal with. We agreed on a used Toyota Sequoia after his inspection came as"ALL GOOD" so he said. I asked him many times please look closer I don't want to drive for no reason and waste my time, tell me in advance if I will be disappointed when i see the car, no no you will love it I'm one of the best here my rating is near 5 stars we only sell premium vehicles here, so i drove from Kelowna with a check only to find a can of worms. Leaking valve cover gaskets on both sides of the engine, leaking roof and damaged, radio antenna taped to the roof with a scotch tape, power door locks not working, multiple gouges on the vehicle which he called oh its just a tree sap. A total disappointment at this point so he offered to fix all of these things and call me back when the vehicle was ready and they will deliver it to me in kelowna.. so I left empty handed and waited but nobody called ofcourse and when I called he didn't answer nor called back. I called management and its the same thing we'll take your name and number and we will make sure a management will call you back... nothing doing...They're in it to take your cash and don't care if you don't know the lemons its your problem if you bought one... More

Just wanted to say that Kam was patient and professional with us and he is a man of integrity. He went above and beyond to help my husband to a fair deal , we are over the moon. I would recommend my family with us and he is a man of integrity. He went above and beyond to help my husband to a fair deal , we are over the moon. I would recommend my family and friends to Kam without hesitation, thank you sir. More

I do not recommend this dealership based solely on the sales rep we were given. He was by far the most rude and condescending car sales rep we’ve ever met. He lied on multiple occasions and then when we w sales rep we were given. He was by far the most rude and condescending car sales rep we’ve ever met. He lied on multiple occasions and then when we would call him out on said lie, he would lie AGAIN. He treated us like we were stupid and was incredibly offensive. He told us that he was doing us a favour and actually saving us money by selling us an electric car, because we won’t be spending money on gas anymore. Sorry, what??? After being told our max budget a dozen times, he had the audacity to tell us that we should be able to afford to spend more on said car because “that’s what he spends on groceries each week.” Once we had finally had enough, we told him that he has offended us on multiple occasions and this man wouldn’t even let us tell him how he offended us! He cut us off every time we tried to speak. The fact that he hadn’t lost our business yet and he wasn’t even going to try to rectify the situation says so much about how he treats his customers. He ended the call with “go buy a car from somewhere else then” which we will gladly do!! Due to his behaviour, we will never return and definitely won’t be referring friends or family. All of this being said, Ashish was the exact opposite. He was very kind, understanding and treated us like equals. If we had just dealt with him, we would have happily given them our business. More

Our 2022 dodge Ram broke down weeks after purchase , truck is under manufacture warranty and they cannot fix it. Instead of helping us the staff at this dealership have completely lied and left us hung truck is under manufacture warranty and they cannot fix it. Instead of helping us the staff at this dealership have completely lied and left us hung to dry. Our truck has been in the shop for 6.5 months, still will not start and they aren’t doing anything about it. If you want to be treated like garbage as soon as you leave the lot and lose $1300/m on a truck that isn’t even fit for sale then look no further More

Rude staff, incompetent mechanics, and dishonest management and salespeople. Save yourself some frustration and go anywhere else. management and salespeople. Save yourself some frustration and go anywhere else. More

Thank you very much awesome service from Dillon Eric and Jady went above all to help me love the civic thank you very much couldn’t have asked for better help finding what I was looking great work Jady went above all to help me love the civic thank you very much couldn’t have asked for better help finding what I was looking great work More

Rahul Oza was awesome salesman knowledgeable and very helpful and friendly. Recommended his warm hospitality when you confronted him. helpful and friendly. Recommended his warm hospitality when you confronted him. More

Horrible experience. Was frauded by the manager of sales and they just wanted a quick and fast sale and me out the door as fast a possible to pull off what he did. Civil Was frauded by the manager of sales and they just wanted a quick and fast sale and me out the door as fast a possible to pull off what he did. Civil lawsuit is pending right now. More

We went in to look for a new vehicle and Ray helped us find exactly what we were looking for. It was one of the quickest and easiest processes which usually isn't the case. He made us feel like he truly find exactly what we were looking for. It was one of the quickest and easiest processes which usually isn't the case. He made us feel like he truly wanted to be sure we were leaving happy (which we did). thank you for the excellent service and for making this processes enjoyable. Highly recommended from our end. ☺️THANK YOU RAY and the entire team there for all you did. More