Whitby Toyota - Service Centre

Overbooked appointments again. Had a 11:15 appointment, arrived at 11:10, didn’t even get car in until 12:15, then waited another 1.5 hours just to have winter tires swapped and oil changed. So 2.5 hours W arrived at 11:10, didn’t even get car in until 12:15, then waited another 1.5 hours just to have winter tires swapped and oil changed. So 2.5 hours WITH an appointment. Service people are always great, but booking procedures need attention. More

I was very pleased with the help Cameron provided. When the service required more time than expected, Cameron found a solution providing me with transportation to and from the dealership. the service required more time than expected, Cameron found a solution providing me with transportation to and from the dealership. More

Such an organized, professional and prompt dealer with all the departments that I had the opportunity to deal with. New cars, second hand cars and especially the service is just excellent. Strongly recomm all the departments that I had the opportunity to deal with. New cars, second hand cars and especially the service is just excellent. Strongly recommend to everyone! More

This review is purely based on the service centre. We have had 3 service appointments with this dealership. Each time we wait in a line for a minimum of 45 minutes to reach the service desk. On this last have had 3 service appointments with this dealership. Each time we wait in a line for a minimum of 45 minutes to reach the service desk. On this last occasion it was over an hour. This is unexceptionable customer service. Fix your issues, if you want to see me again. Also who ever books the appointments doesn’t know how to key in the date. 2 of the 3 times we have received an appointment reminder, they have wrong the date, and it’s not even close. More

I’m happy with their service. The service advisor was accommodating and the service was good. I’ll recommend Toyota Whitby to my family and friends. accommodating and the service was good. I’ll recommend Toyota Whitby to my family and friends. More

Love this dealer.. friendly and get the job done every time! Excellent customer service always! If you have a problem they resolve it and get you out of there! time! Excellent customer service always! If you have a problem they resolve it and get you out of there! More

Will not use Toyota to service my vehicle due to overpricing. Much cheaper to find a reliable independent mechanic. Better service and prices. They would not fix my newer winter tire, a mechanic fix overpricing. Much cheaper to find a reliable independent mechanic. Better service and prices. They would not fix my newer winter tire, a mechanic fixed it. Could have gotten the Latitude tires for their cost of defender elsewhere. Wish I had known about all the added costs Toyota charged. More

I Made an appointment for 830am and was there on time but didnt get in until 915am this is annoying waiting for a scheduled appointment didnt get in until 915am this is annoying waiting for a scheduled appointment More

Love Whitby Toyota. But my last visit was my first disappointment. The appointment was 30 minutes late. And they didn’t wash my car which I’ve come to expect from Whitby Toyota as a Gold standard. I’v disappointment. The appointment was 30 minutes late. And they didn’t wash my car which I’ve come to expect from Whitby Toyota as a Gold standard. I’ve always raved about them because of that little gesture but it was missing on my last visit. 😟 The people were great. Always efficient and friendly. And the dealership clean and well run. More

All oil changes done on my RAV4 have been imperfect. Oil drip afterwards indicating residual oil is not thoroughly cleaned up despite previous verbal and written concerns. In one case I had to return for a drip afterwards indicating residual oil is not thoroughly cleaned up despite previous verbal and written concerns. In one case I had to return for a filter replacement. More