Whitby Toyota - Service Centre

My new Tundra was rear ended. Damage to tail gate and bumper. Took it to dealership to have them manage the repair process. Steve was excellent to deal with and very helpful throu Damage to tail gate and bumper. Took it to dealership to have them manage the repair process. Steve was excellent to deal with and very helpful throughout process. More

Our family are two 2019 Toyota owners, who are satisfied repeat customers at this dealership. We have appreciated receiving consistently knowledgeable, professional and courteous service at Whitby Toyota. T repeat customers at this dealership. We have appreciated receiving consistently knowledgeable, professional and courteous service at Whitby Toyota. This Team are doing a great job and have continued to earn our business. More

Making an appointment for a certain time then being told to wait in line till everyone who had a later appointment was a bit annoying. But the service advisor was a huge help and got me in quick after I tol to wait in line till everyone who had a later appointment was a bit annoying. But the service advisor was a huge help and got me in quick after I told him my appointment time. And then it was very quick from there. I will definitely be going back More

Disappointed with Service received today. While Toyota's recommended "Service 1" is mostly just an inspection and up-sell opportunity for dealerships, more so than a real service appointment; While Toyota's recommended "Service 1" is mostly just an inspection and up-sell opportunity for dealerships, more so than a real service appointment; unfortunately it's required if you want to ensure you stay in their good books and remain covered for the life of your warranty period. Based on my experience at the dealership earlier today, I'm not sure that even the most basic checks were performed. After I arrived home following my appointment I was able to find a few issues with their "service". 1. Some of the lights on my vehicle do not work despite a note of "All Lights [...] Working Properly" 2. Toyota has an active safety recall listed on my vehicle, this was not noted or mentioned to me during this "service". While Toyota is still awaiting an official fix for this issue, I would think that at least mentioning a pending recall/pre-notice listing "Potential Risk of Vehicle Fire" would be something that should be discussed/shared with a customer. 3. Based on the other issues I noticed, I'm doubtful that my tires were rotated, and I am awaiting a reply from the service department to learn what the measurements were when they "noted tread depth" during their inspection. 4. I'm not sure if this is a pro or a con... I'm still on the fence with this one. My cabin air filter contains enough debris that it should likely be replaced. I'm annoyed they didn't note or mention this, but I'm happy they didn't try to up-sell me on an overpriced (parts and labour) charge to pressure me into having them replace it. More

I came in looking for parts and Jon went above and beyond to help me out. The process was very efficient and smooth and the part came in quickly. As for the dealership I've bought a vehicle here, and I have to help me out. The process was very efficient and smooth and the part came in quickly. As for the dealership I've bought a vehicle here, and I have had all my vehicles serviced here for a few years now. A+ service, and they have been more then accommodating in a few situations More

Professionalism, attention, friendly atmosphere entice you to visit this business place and instill confidence that your car will be in a good condition you to visit this business place and instill confidence that your car will be in a good condition More

On time service. . Reliable customer service. Full inspection. I always recommend it. Thank you. Good . Reliable customer service. Full inspection. I always recommend it. Thank you. Good More

Great staff and great service with attention to detail Always a pleasant experience anytime I take in my car. Always a pleasant experience anytime I take in my car. More

I suspected a tire issue. They took me at the end of the day, just an hour before close. Had found the puncture fixed it and me back out the door 30 mins before close. No app They took me at the end of the day, just an hour before close. Had found the puncture fixed it and me back out the door 30 mins before close. No appointment and no hassle. Quick friendly and fair value More