Whitby Toyota - Service Centre

We live in Pickering and that dealership was very busy and we couldn’t have our vehicle serviced for days. Scarborough Toyota was also busy. We called Whitby and were happy to get through. The staff were and we couldn’t have our vehicle serviced for days. Scarborough Toyota was also busy. We called Whitby and were happy to get through. The staff were very friendly, helpful and accommodating. More

It’s a efficiently run well set up to let you know exactly what you need done and the cost is very reasonable, large waiting area with free coffee exactly what you need done and the cost is very reasonable, large waiting area with free coffee More

I asked for AC diagnosis and was told rear lines are leaking and costs 3K with taxes to replace. Took the car to Master Mechanic for second opinion and they found that the condenser was leaking and repl leaking and costs 3K with taxes to replace. Took the car to Master Mechanic for second opinion and they found that the condenser was leaking and replaced with 1.4K. Toyota did not care about my car and price at all. They just wanted to rip me off. Not to say that every-time I bring my 14y old Highlander for service they insinuate it is an old care and everything breaks. I take pride in this car as single owner and having 360,000 km on board. very disappointed for their service. More

Excellent prompt and friendly service . Whitby Toyota treats like family! Will always recommend this dealership to friends. Whitby Toyota treats like family! Will always recommend this dealership to friends. More

Got to the dealership for oil change was told 2 hour wait turned out to only be an hour and very nice people great service turned out to only be an hour and very nice people great service More

I had a puncture in my rear driver tire on the way to Toronto for our family trip. They fixed it right away. Service people are so nice and friendly with lots of patience. The resting area is very clean Toronto for our family trip. They fixed it right away. Service people are so nice and friendly with lots of patience. The resting area is very clean and comfortable:) More

As always the service was great . Never a problem and all my questions are always answered. Thanks again Never a problem and all my questions are always answered. Thanks again More

Excellent service that is always on time and usually on budget. Staff are kind and friendly and take time to explain issues and repairs. budget. Staff are kind and friendly and take time to explain issues and repairs. More

Mo explained what’s going to be done and even after the service is done. service is done. More

We had our 32K service for 2023 Rav4 hybrid at Toyota Whitby and it went ok. However, my low rating stems from aftermarket tire valve caps that I installed 6 months ago and they claimed it was “stuck” a Whitby and it went ok. However, my low rating stems from aftermarket tire valve caps that I installed 6 months ago and they claimed it was “stuck” and i would need to pay an extra $45 for then to remove it for the labor costs as they alleged it would take “longer time period”. In all, it took them Less than 5 mins to remove and there was no consideration for this short time frame. It felt like a money grab from the service person. We have bought 2 cars from this dealer and have had multiple services previously. I would not recommend getting your service here. More