Whitby Toyota

Making an appointment for a certain time then being told to wait in line till everyone who had a later appointment was a bit annoying. But the service advisor was a huge help and got me in quick after I tol to wait in line till everyone who had a later appointment was a bit annoying. But the service advisor was a huge help and got me in quick after I told him my appointment time. And then it was very quick from there. I will definitely be going back More

Great service and assistance with our new Corolla Cross from Keith, David and Andrew! Thanks for all your help! from Keith, David and Andrew! Thanks for all your help! More

The sales staff were very attentive and friendly. Really went over and above. Seeing as I was there to look at an uncertified traded in car, I was quite impressed. Really went over and above. Seeing as I was there to look at an uncertified traded in car, I was quite impressed. More

Disappointed with Service received today. While Toyota's recommended "Service 1" is mostly just an inspection and up-sell opportunity for dealerships, more so than a real service appointment; While Toyota's recommended "Service 1" is mostly just an inspection and up-sell opportunity for dealerships, more so than a real service appointment; unfortunately it's required if you want to ensure you stay in their good books and remain covered for the life of your warranty period. Based on my experience at the dealership earlier today, I'm not sure that even the most basic checks were performed. After I arrived home following my appointment I was able to find a few issues with their "service". 1. Some of the lights on my vehicle do not work despite a note of "All Lights [...] Working Properly" 2. Toyota has an active safety recall listed on my vehicle, this was not noted or mentioned to me during this "service". While Toyota is still awaiting an official fix for this issue, I would think that at least mentioning a pending recall/pre-notice listing "Potential Risk of Vehicle Fire" would be something that should be discussed/shared with a customer. 3. Based on the other issues I noticed, I'm doubtful that my tires were rotated, and I am awaiting a reply from the service department to learn what the measurements were when they "noted tread depth" during their inspection. 4. I'm not sure if this is a pro or a con... I'm still on the fence with this one. My cabin air filter contains enough debris that it should likely be replaced. I'm annoyed they didn't note or mention this, but I'm happy they didn't try to up-sell me on an overpriced (parts and labour) charge to pressure me into having them replace it. More

It would have been much better if they include a complementary car wash. Service is fast and making an appointment us fast too. complementary car wash. Service is fast and making an appointment us fast too. More

Bandula was very helpful in finding the type of used car we were looking for. We are pleased with our purchase given the climate of the car market. When picking up our purchase the vehicle was spotless an we were looking for. We are pleased with our purchase given the climate of the car market. When picking up our purchase the vehicle was spotless and ready to go. Thanks Bandula and all at Whitby Toyota. More

Staff is knowledgeable and friendly. Tony always kept me informed of my purchase. I would recommend this dealership to my family and friends. Tony always kept me informed of my purchase. I would recommend this dealership to my family and friends. More

I found this dealership by accident. I used to live in Pickering, so when I bought my Toyota Highlander from Pickering I noticed that the accessory that was installed was aftermarket. Wi I used to live in Pickering, so when I bought my Toyota Highlander from Pickering I noticed that the accessory that was installed was aftermarket. Without any ado they changed with the original accessory. Then we’re just driving through the next City and found Whitby. Since then it’s my honest to goodness Toyota Dealer since. Even I moved to Toronto, I’ll still drive to Whitby Toyota for my services. Adam the Manager of the Service Department I trusted him better than my ex. He will look at it and I know in my heart that I will be driving my Highlander forever. Thank you so much Whitby Toyota. You are the best thing that happened to me. Also, my sincere Thank you to the owner, Ian who’s given me the best Deal in Town. To the Service Advisors and to the Service Parts you people are ROCK SOLID. I’ll be a Whitby Toyota Forever. More

I came in looking for parts and Jon went above and beyond to help me out. The process was very efficient and smooth and the part came in quickly. As for the dealership I've bought a vehicle here, and I have to help me out. The process was very efficient and smooth and the part came in quickly. As for the dealership I've bought a vehicle here, and I have had all my vehicles serviced here for a few years now. A+ service, and they have been more then accommodating in a few situations More