Whitby Oshawa Honda

Our family bought another Honda from Brian!! Thank you Brian for all your knowledge. My daughter was able to make a decision on the Honda Fit with confidence!! We appreciate your awesome service! Brian for all your knowledge. My daughter was able to make a decision on the Honda Fit with confidence!! We appreciate your awesome service! More

I just purchased a Honda Ridgeline and would like to thank Nick Mohr our salesman for his amazing service. His knowledge of the vehicle, his attention to details, his explanation of the process was abs thank Nick Mohr our salesman for his amazing service. His knowledge of the vehicle, his attention to details, his explanation of the process was absolutely fantastic. Very patient, not pushy, relaxed and friendly. In these crazy times of Covid he made me very comfortable and kept our contact with himself, other staff, and other shoppers to a minimum. Thank you Nick! Highly recommend you and your dealership 😊 Kathy S. More

This young gentleman was so friendly while checking me in for my appointment and answered all my questions regarding the concerns I had for my vehicles. for my appointment and answered all my questions regarding the concerns I had for my vehicles. More

In the time of Covid, many transactions are now taking place on line. Such was it with our purchase of a 2017 Ford Explorer from Whitby-Oshawa Honda (WOH). We live in Chatham, near Windsor, and did ou place on line. Such was it with our purchase of a 2017 Ford Explorer from Whitby-Oshawa Honda (WOH). We live in Chatham, near Windsor, and did our searching online. When we first identified the vehicle we wanted to buy, we contacted WOH. We were transferred to sales and to Nicholas McPherson. He was the sales rep for the transaction. Being as the transaction was being done online, we asked specific questions, such as what was the interior (cloth or leather), was there any rust on the vehicle, were there any dents or other damage to the vehicle, and did it come with an extra key fob (as these are quite expensive to replace). Mr. McPherson assured us there was no damage or rust on the vehicle, and that it came with an extra key fob and that it was in excellent shape. So we went ahead and signed the purchase agreement for the Ford Explorer. WOH needed a few days to prep the vehicle, so after the weekend we drove 3 1/2 hours to pick up the Ford Explorer only to find that Mr. McPherson had misrepresented the conidtion of the vehicle, whether intentionally in order to get the sale or negligently because he hadn't bothered to look at it. As soon as we drove onto the lot, we could see a ding/dent in the crease of the front passenger door. When I walked past the vehicle, I immediately saw rust on the lower front edge of the hood, and that it had been touched up so as to not be so noticeable. As it was immediately apparent, Mr. McPherson should not have missed it either had he looked. When we pointed these out to him, he promised to make good on them and made a show of it and took pictures. So we went ahead and signed the rest of the papers and took possession of the vehicle based on his word. Well, it was lucky that there was still a month left on the manufacturer's warranty because we ended having to handle the issue with the hood with Ford directly. We received no help from Mr. McPherson. So much for his word. However, since we had purchased rust and paint protection on the vehicle (DiamondKote), we now needed to get it re-applied to the new hood. We contacted Mr. McPherson, but after numerous emails to him, there has been no response except one initial email to say he would get back to us. That was now three weeks ago. Nothing. Nada. Customer service here is atrocious. Perhaps it's because they are part of a large auto group or because it's in a major urban centre, or maybe it's the sign of the times, but when one is restricted by the current Covid-19 crisis in how they deal with purchases these days, you would think that more effort would be put into customer relations and helping the customer out, and not just simply taking advantage of the situation. Read the other negative reviews of this dealership and you will see a pattern of behaviour similar to what we encountered. I would be wary of dealing with this business, especially in regards a used vehicle. Mr. McPherson gets one star from us, and that's because he smiled. Like all car salespersons. More

The best dealerships option, thank my commercial advisor Suhail. I will very recommend them. They always look for a way to give us the best deal. Suhail. I will very recommend them. They always look for a way to give us the best deal. More

Nick is amazing!!! He helped me with my 2018 CR-V and my 2020 Civic! He is beyond helpful and knowledgeable. But beyond that, he is personable and kind! You can tell he’s not only good at his job but loves 2020 Civic! He is beyond helpful and knowledgeable. But beyond that, he is personable and kind! You can tell he’s not only good at his job but loves it! Highly recommend him!! More

I had a very friendly knowledgeable experience with Fara and Dan A when I purchased a 2020 HRV from Whitby Oshawa Honda. Thank you for making me always want to come back to Honda whenever I am looking for a and Dan A when I purchased a 2020 HRV from Whitby Oshawa Honda. Thank you for making me always want to come back to Honda whenever I am looking for a new car “boy”. :) More

Great service provided by Christian Joseph in my journey of leasing Pilot. He was very helpful through the process of Pilot 2021. Thank you Chris, of leasing Pilot. He was very helpful through the process of Pilot 2021. Thank you Chris, More

I had an exceptional experience with Grant Palmer who was my Sales Rep. He was very thorough and upfront, no frills, just an outstanding and respectful young man. Also had an exceptional experience with D my Sales Rep. He was very thorough and upfront, no frills, just an outstanding and respectful young man. Also had an exceptional experience with Dave Takla, Financial Services Manager, he too was very thorough and upfront, and likewise an outstanding and respectful man. More

I highly recommend Whitby Oshawa Honda. Thanks to Bryan and Fara for answering all of our questions. You were both very informed, friendly, patient and thorough. Thanks for a great experience! and Fara for answering all of our questions. You were both very informed, friendly, patient and thorough. Thanks for a great experience! More