Whitby Oshawa Honda

My wife and I purchased a 2020 Passport Touring in June 2021. There were no photos available online but I was sent some low-resolution cell phone photos. I worked with Nicholas McPherson for the sale. At n 2021. There were no photos available online but I was sent some low-resolution cell phone photos. I worked with Nicholas McPherson for the sale. At no point did he advise the vehicle had any damage, instead indicating it was in excellent condition. We were coming from 1.5 hours away during a lockdown, so we wanted to make sure everything was in order for vehicle pick up on June 30th. When we arrived at the dealership to pick up the vehicle, the only Passport in the lot that matched our description had instantly-noticeable paint damage to the passenger side front fender and bumper as well as both side mirrors had noticeable paint transfer. On the fender/bumber area it appeared that a scratch repair was attempted and completely botched, buffing through both clear coat and some paint. At this point, we should have just walked away (I even said this to my wife), as this was foreshadowing for the rest of our dealings with Whitby Oshawa Honda. I pointed out the damage to Nicholas immediately when taking the vehicle out for a test drive and he said, "oh, don't worry about that, I'll take care of you. I'll set you up with someone close to where you live to get it fixed so you don't have to drive all the way back out here." After we took the car home, I followed up with an email to Nicholas, the same day thanking him for his help with the purchase. He did not respond. I followed up for the following 4 MONTHS via phone calls and emails. I requested to speak to a manager and received a phone call back from Trevor Carew with a promise of a follow up with a resolution. The follow up never occurred from Trevor. I was successfully able to get a hold of Nicholas one time in August (after blocking my caller ID) and he reassured me he was taking care of it, however, again, nothing was done. I continued to try to connect with Nicholas off and on, to no avail. I would call the dealership to confirm he was working, they would say they could see him at his desk, transfer my call over, and it would go to voicemail. I ended up speaking to a receptionist in October that tried to track Nicholas down for a call back, but again, he never called me back. The receptionist, obviously annoyed at Nicholas' severe lack of follow up or customer service skills, escalated the situation to a manager (Iftikhar), who also never actually called me back but referred the issue to a service specialist, Sarah. At this point, it was mid to late October, 4 months after purchasing the vehicle. Sarah put me in contact with a vendor in my area to repair the paint on November 11, 2021. WARNING: If you are planning on purchasing a vehicle at Whitby Oshawa Honda, do yourself a favour and don't. Or be prepared for a significant lack of post-sales support and indifference to the customer. If they promise you something, get it in writing before purchasing. Be prepared to hold them accountable to their promises, as management clearly does not feel it pertinent to manage their sales people's performance. You shouldn't need to threaten to report the dealership to OMVIC for help. Trevor Carew, Iftikhar Khaliq, and Nicholas McPherson collectively made this the single worst purchasing decision we have ever made. There is no care or courtesy when it comes to client-centric service, or post-sales support at this dealership. I wasted hours sending emails, making phone calls, and trying to get someone to call me back to get this situation resolved. It finally took one of the reception staff to take this situation on personally to get a resolution. If they have a vehicle you want, go to another dealership and buy it there. You will NOT receive the service you deserve as a customer at Whitby Oshawa Honda. Read the other sub-5-star reviews, it's despicable that my review is not the first of its kind. In hindsight, I should have waited to purchase the vehicle from a dealership that legitimately cares. As a side note, you shouldn't be coerced in to leaving a 5 star review on the day you are picking up your vehicle. More

Very good service from Suhail Kahn at whitby Shaw Honda. Thanks for helping us find a used civic. Thanks for helping us find a used civic. More

It has always been a great experience every time I go to Honda to buy a new car Honda to buy a new car More

Super welcoming staff specially Ahssan popal very knowledgeable very professional i did a oil change and tire rotation very smooth experience 10/10 would recommend knowledgeable very professional i did a oil change and tire rotation very smooth experience 10/10 would recommend More

Everyone was very helpful and patient! They went above and beyond to help me with finding a new car in such a short time . and beyond to help me with finding a new car in such a short time . More

My second purchase from Whitby in the past 2years. Generally happy with the sales team. My second vehicle was a used 2018 Pilot. It was in an accident to the back right wheel area that was repaired Generally happy with the sales team. My second vehicle was a used 2018 Pilot. It was in an accident to the back right wheel area that was repaired. After driving 1-2 months I noticed right backup bulb not working. Turns out it's not just a bulb. Service manager Tony Karakous' name is on my Safety Certificate. He says "too bad, it's my problem". The dealership wonders why I'm done with them. Or, maybe they just don't care. More

They weee very proactive and helpful in getting us our new vehicle. Richie was very friendly and helpful. This is our second vehicle with him new vehicle. Richie was very friendly and helpful. This is our second vehicle with him More

Our entire experience was pleasant. We met Richie. He is a great guy, almost immediately we develop a good deal with the new civic hatchback for my wife. Richie answered all our questions in a very informat a great guy, almost immediately we develop a good deal with the new civic hatchback for my wife. Richie answered all our questions in a very informative manner. Brad the financial adviser was also making sure that all our questions will be answered to make sure that we walk away knowing that we made all the right choices in our car purchase. I will be coming back for sure for my next car purchase. More

We bought used 2019 Honda Civic. John Baird has provided excellent services and we are glad that we bought this car from this showroom. John tried his best to get the best lowest price. We will definitel excellent services and we are glad that we bought this car from this showroom. John tried his best to get the best lowest price. We will definitely recommend them. More