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Whitby Oshawa Honda
Whitby, ON
2,623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,623 Reviews of Whitby Oshawa Honda
January 27, 2017
great experience I am satisfied with their way of dealing and the quality of work. They provide good service to the customers and Dave Escolano is a good guy with grea I am satisfied with their way of dealing and the quality of work. They provide good service to the customers and Dave Escolano is a good guy with great experience. More
by SIMARJEET SINGH
Employees Worked With
Dave Escolano
January 24, 2017
A Place to Buy a Vehicle The 5 star review is for John Howes the salesperson. I would rate the dealership itself 3 stars at best. Adequate with lots of room for improvement. The 5 star review is for John Howes the salesperson. I would rate the dealership itself 3 stars at best. Adequate with lots of room for improvement. First Impression: My wife and I walked into the show room and stood around for a good 20 minutes waiting for someone to acknowledge us. Meanwhile employees busily walked past lost in there own little worlds. We finally asked the girl at the sales desk if we could speak to a sales person, so she paged someone to come greet us. This was a really poor first impression. I've had better customer service buying a pair of socks. Salesperson: We were introduced to John Howes who was easy to deal with, and seemed very open and honest about everything. It felt like he was looking out for our interests as much as his. This sense of mutual fairness is often hard to find when buying cars, and it was refreshing. He worked with us to get the deal we wanted both on the new car, as well as our trade. While we didn't get the exact deal we wanted, we managed to get pretty close. Vehicle Delivery: I ordered a new vehicle that wasn't on the lot yet, and the delivery process was painfully slow. I ordered the car in October and finally received it January. It was nearly 90 days from purchase agreement to delivery. I was told it would likely be delivered by end of November (30 days). I received no updated ETA's and getting anything that resembled an update was difficult. I assume this is because Honda does not provide the necessary information to the dealership to allow them to provide proper status updates. Even rough ballpark estimates would have been better than the void of communication I received. "Hidden" Fees: This dealership has a standard $299 "Security Package" that they add to all deals. This package was never discussed with me, and I only found it later at home after I had signed the purchase agreement. This "Security Package" is essentially Global i VIN etching / tracking, and a set of locking wheel nuts which you can purchase virtually anywhere for about $30. This package provides virtually no value to me, and I would absolutely not elect to pay for the package had I been given the choice. I think it's disgusting that the dealership would force this package onto their customers. I'm sure it's a common practice, but that doesn't make it acceptable. Suggestions: - Greet people when they walk in the door - Get rid of the standard "Security Package" and offer it alongside the other add on's like fabric protection or rust proofing. If you can't sell it because it offer's no value, stop offering it. - Provide better customer updates regarding vehicle delivery ETA. If the discussed delivery day is approaching or elapsed, provide a simple update. Even if it's just "I'm looking into it" - Stop demanding favourable reviews, it's cheap and aggressive. Provide better customer service and favourable reviews will happen organically. Also, find a better way to quantify and measure sales person performance. More
by cdnchris
Employees Worked With
Nik Chinell, John Howes
January 21, 2017
Great experience! I recently bought my first car, a 2012 Honda Civic, at Whitby Oshawa Honda and my experience there was great! The sales person who helped me, Adam Rum I recently bought my first car, a 2012 Honda Civic, at Whitby Oshawa Honda and my experience there was great! The sales person who helped me, Adam Rumball, was very friendly and helpful in finding what I was looking for! I never felt pressure from him and felt that he was honest in showing me all I needed to know about the car. I love my new car and I would recommend Adam to anyone I know searching for a Honda! Thanks Adam! More
by Andrea
Employees Worked With
Adam Rumball, Adam Rumball
January 20, 2017
Awesome Experience I purchased a 2012 Honda Civic Si. The staff was very helpful especially Peter was excellent and a lot of fun he made the whole experience very relaxe I purchased a 2012 Honda Civic Si. The staff was very helpful especially Peter was excellent and a lot of fun he made the whole experience very relaxed and enjoyable! I am very happy with my purchase and the amount of effort that Peter put towards helping me get the best deal that he could. He is professional and very knowledgeable. I would definitely recommend him to anyone who is looking to find a vehicle just right for them. More
by Taymar
Employees Worked With
Peter van Dorsser
January 18, 2017
Good Experience We purchased a used Acura from Peter Van Dorsser. Peter and the staff at Whitby Oshawa Honda made our car buying experience pleasant. Peter has excell We purchased a used Acura from Peter Van Dorsser. Peter and the staff at Whitby Oshawa Honda made our car buying experience pleasant. Peter has excellent customer service skills and is a nice guy. We would recommend Whitby Oshawa Honda. More
by Paul
Employees Worked With
Peter van Dorsser
January 11, 2017
Great Customer Service by George George made the car buying process quite simple and low stress. We quickly focused on the vehicle I was interested in, took it for a test drive and w George made the car buying process quite simple and low stress. We quickly focused on the vehicle I was interested in, took it for a test drive and were able to negotiate a fair final price in a relatively short period of time. When I picked up the vehicle George had the vehicle nicely detailed, the final contract was ready to sign and we took the vehicle for a second test drive where George demonstrated many of the latest hi-tech and important safety features. More
by Tim D
Employees Worked With
George Huang
January 11, 2017
Excellent service by Bryan Weir Definitely got my next Honda car purchase. Bryan took an enormous effort to get this lease done. His knowledge of the product was exceptional. Great j Definitely got my next Honda car purchase. Bryan took an enormous effort to get this lease done. His knowledge of the product was exceptional. Great job Bryan! More
by Yuri Dimagiba45
Employees Worked With
Bryan Weir
January 10, 2017
Amazing Service from Dave! We had come in looking for a CRV and ended up leaving with a Forester! Dave showed us several different models and was a huge help. Great communicatio We had come in looking for a CRV and ended up leaving with a Forester! Dave showed us several different models and was a huge help. Great communication and customer service thanks again Dave! More
by Jonathan O
Employees Worked With
Dave Escolano
January 10, 2017
Would come again! Adam was incredibly knowledgeable and attentive. He thought to show us aspects and features of the vehicle we were looking at (the Odyssey) that we wo Adam was incredibly knowledgeable and attentive. He thought to show us aspects and features of the vehicle we were looking at (the Odyssey) that we would not have known to ask about (e.g., he walked around the outside of the car to prove we could see 360 around the minivan, he demonstrated the great turning radius on the vehicle). He is the reason we bought an Odyssey. He came across warm and sincere. He was not pushy in any way. I highly recommend Adam to anyone looking for a Honda! More
by Kim C
Employees Worked With
Adam Rumball, Adam Rumball
January 08, 2017
Satisfied! I bought my Honda Odyssey here and am very happy with my purchase. Very good selection of vehicles. I enjoyed working with John Howes and apprecia I bought my Honda Odyssey here and am very happy with my purchase. Very good selection of vehicles. I enjoyed working with John Howes and appreciated his follow up phone call and emails after purchasing my vehicle. More
by Christine
Employees Worked With
John Howes
