Whitby Oshawa Honda

Kumar was very helpful in helping us make a move to the new car. He provided complete and thorough guidance on trading options for our old car. Also he qent out of the way to provide all the options for th new car. He provided complete and thorough guidance on trading options for our old car. Also he qent out of the way to provide all the options for the new car to fit our family need and budget. Would highly recommend kumar to all customers More

Very friendly and knowledgeable staff. Huge inventory of new and used cars to choose from. Huge inventory of new and used cars to choose from. More

Just picked up a new vehicle. Faisal Ehsan was fabulous! He was very patient answering all my questions and helped me to decide on the best fit for my needs . He went above and be Faisal Ehsan was fabulous! He was very patient answering all my questions and helped me to decide on the best fit for my needs . He went above and beyond to ensure I was satisfied with all aspects of the process. Faisal is a true gentleman. Thank you! More

I bought a certified 2016 Honda Civic in April 2022. When I picked up the vehicle my wife noticed the windshield had a bad chip with cracks at the top passenger side that would eventually spread to the When I picked up the vehicle my wife noticed the windshield had a bad chip with cracks at the top passenger side that would eventually spread to the whole windshield. I had just went from the dealer to my daughters about two km away and my wife noticed the chip when getting into the passenger side. I went right back and showed Dan the salesperson. First he said that could have happened when you took it off the lot. I said I was only gone 10 minutes and assured him that wasn’t possible on side streets that are all paved going 50km/h. He agreed it was not likely however I was very annoyed he would even go there. He then said because it was above the field of view and on the black part of the windshield (which made it harder to see) it wasn’t part of the certification - in other words your stuck with it. I was further annoyed and vehemently disagreed. He called the service manager who oversees the certification and he said it shouldn’t have been certified and needs to be replaced. This is an American made car and it would take a couple weeks to order and replace. I said that was fine since this was a second car. I also mentioned the brakes felt rough and they’re was a noise coming from the air vents. The service manager stated the brakes passed inspection and we’re fine and the AC noise is normal. So I left my vehicle to have the windshield replaced. I picked up the vehicle once the windshield was replaced and took it home. Later that year when I had the snows rotated for summer, my mechanic, whom I fully trust and has always been straight with me, advised me the brakes and rotors were badly worn and all need replacing. I found this unusual since I had only put around 5,000 km - mostly highway - since purchasing. I asked him why they would have worn so badly so quickly. He said based on the condition, the wear far exceeded mileage driven from certification to current. So my concern about the brakes at purchase was valid however it was ignored by Whitby Honda Sales and Service. My true belief is the brakes weren't certifiable but Honda passed. Now for the AC… during the heat wave in early September my AC could not keep the vehicle cool. As I stated earlier at purchase I had mentioned an odd noise that the service manager stated was normal. After some online investigating I found that this year and model of the Honda civic has a defect where the condenser corrodes due to the refrigerant used. I called Whitby Honda and talked to the service department and they checked and stated it was an American car however was covered under the extended warranty due to defect. There would be a charge to analyze however that would be waived if it was a condenser issue. If anything else was wrong I would be charged which I understood. I made the appointment to get the AC checked. I brought the vehicle in and when I went through the procedure at Service admittance I mentioned the defect Warranty. The lady at the desk stated there was no warranty since this is a US car. I told her I was assured during the appointment phone call that it was. She then took me to the Service manager who echoed the same. I was really irate at this point having been run around by Honda already. I told him I had advised sales who did not take my concerns seriously when buying the car. I mentioned the issues with the brakes and AC concerns. The Service manager just stated that sales and service are independent which is bogus since I bought this car from Honda and bringing it to Honda Service. I could care less about Honda sidestepping accountability. In the end they basically said it was all on me… the fact that they certified with worn out brakes and a broken windshield and ignored my concerns about AC noise at purchase has nothing to do with Honda. I left to seek repairs elsewhere. They sold you the car but they won’t stand behind it. No more Honda for me. More

The entire experience with John Baird and this dealership was awful. I would not recommend this location or John Baird. The frustration and disappointment with the service we experienced while purchasing my was awful. I would not recommend this location or John Baird. The frustration and disappointment with the service we experienced while purchasing my vehicle was an EPIC FAIL!!! Trevor Carew was not in the least bit interested or empathetic on the situation when brought forward to him. THEY DON'T care. Shame on them all. We for sure will not be recommending this dealership or John Baird. Go somewhere where they appreciate that you're spending your hard-earned dollars. More

We bought our first car from Whitby Honda and had a great experience. The inventory is huge and our sales person Faisal Ehsan is great. He is very knowledgeable, and patient. He answered all our question experience. The inventory is huge and our sales person Faisal Ehsan is great. He is very knowledgeable, and patient. He answered all our questions and gave us good advice. He helped us choose the right car for our family and we are very happy with the whole experience. More

I had an excellent experience with Trevor Headrick. He was knowledgeable, helpful and pleasant. I had a concern I was very unhappy with. He took my concern serious. He found resources that helped me s He was knowledgeable, helpful and pleasant. I had a concern I was very unhappy with. He took my concern serious. He found resources that helped me solve my situation. I really appreciated that. More

Paul Meshkat really knows how to make magic happen. . With the odds against me he was able to get me upgraded into a nicer newer car that I love! . With the odds against me he was able to get me upgraded into a nicer newer car that I love! More

Have been going here for many years and Jordan is just excellent. Thankyou very much Jordan. excellent. Thankyou very much Jordan. More

Very nice and genuine person. Me and my dad came in to find a new car and Kumar gave us an excellent option, for a good price, good deals, and gave us good advice. He was there th Me and my dad came in to find a new car and Kumar gave us an excellent option, for a good price, good deals, and gave us good advice. He was there throughout the whole process. Dad was very impressed. Highly recommend. More