Wheaton Hyundai

My first time in a dealership before. I had a decent time with the sales department, but not so much with the finance, and insurance people. They pressure sold me on a warranty for the tr I had a decent time with the sales department, but not so much with the finance, and insurance people. They pressure sold me on a warranty for the truck, and underhandedly added an extra coverage provided by a 3rd party. It was very confusing, were these people trying to help me because of their experience of their job, or were they just pressuring me. I think it was about a 30/70 split. And that just doesn't feel good. So be prepared to be pressured when you get there. Even if the extras were worth it, I still have a bad taste in my mouth from the whole experience. More

Customer centric service, listened, got me a car I love, drove it home same day drove it home same day More

I put a deposit down on an Ioniq 5. One year later, got a call saying one was available, but was not assigned to my name. The price was bumped up by $7500 when including additional taxe One year later, got a call saying one was available, but was not assigned to my name. The price was bumped up by $7500 when including additional taxes. The additional cost were sold as accessory and protection packages. Pressure sales tactics were used. I was told that all the reservation deposits were going to be refunded and that deposits were not worth anything. I was also told that I would not be able to purchase an Ioniq 5 for MSRP because Hyundai Canada would not allow it. I contacted Hyundai Canada to determine where I was on the waiting list. They do not release that info. Hyundai Canada also denied that the deposits were being returned and denied the,"mandated", over pricing of the car. I considered leaving my deposit and wait for a car, but ultimately decided that I did not want a relationship with this dealership due to their coercive and less than ethical behavior. More

If you're ever wondering why manufacturers are switching to a Tesla style order direct from the manufacturer sales structure, look no further than Wheaton Hyundai. Was on a waiting list for a new Ioniq 5 to to a Tesla style order direct from the manufacturer sales structure, look no further than Wheaton Hyundai. Was on a waiting list for a new Ioniq 5 to replace my older Soul EV, and got a call from them saying that they have one coming in that wasn't assigned to a customer. Obviously this was good news and I was excited, so I went down and talked to sales about obtaining it. Car sounded great, and I was prepared to spend the roughly $60k on it. This is where things went down hill. The sales manager (Whom stayed in his office and didn't greet me) insisted that not only I spend $60k on the car, but that I was obligated to spend an additional $8000 on a protection package. What was in the package might you ask? Floor mats, cargo liner, interior protection spray, wheel locks, a second set of wipers for some reason (Are the factory ones not good enough?), and paint protection that wasn't even ceramic (Probably just a chemical treatment). I work in the car industry so I know the value of these items is roughly around $3000, so there was about $5000 in just mark up. I told them I was willing to get floor mats, cargo liner, trailer hitch and wiring harness, but they weren't having it. Needless to say I walked away from the deal. There is no other way to say this, Wheaton Hyundai sales are EV profiteers, plain and simple More

I put my big rant on Google reviews but basically they sold me a fulty car and installed a bad part so they can charge it under warranty sold me a fulty car and installed a bad part so they can charge it under warranty More

My sister just bought a used Nissan Kicks 2020 from your dealership. She is very happy with it and with her experience at your business. Leo was incredibly helpful, willing to answer all questions patiently dealership. She is very happy with it and with her experience at your business. Leo was incredibly helpful, willing to answer all questions patiently and looking up extra info for us. He was kind enough to take us out for 2 test drives and we didn’t feel any pressure to buy or make a decision too quickly. Taylor on finances was very helpful as well and offered various options but no pressure to take any of them. Lastly, Sandra on the insurance side made everything easy, quickly dealing with insurance and licensing while explaining everything in simple terms. A big relief to come to a car dealership and not feel pressured, instead giving us time to think about it and then making a decision. We felt valued and important by everyone we dealt with. We will certainly return for our next car and will definitely recommend you to family and friends. Thanks again! More

No responsibility or accountability. Advertised a vehicle as coming with a back up camera- it did not. All they did was take off their "cash payment fee"; yes that's right, a fee for no Advertised a vehicle as coming with a back up camera- it did not. All they did was take off their "cash payment fee"; yes that's right, a fee for not financing a vehicle. They advertised that same vehicle as coming with two sets of tires. They only provided one set (snow tires). When I remembered, they said they'd look into. A week went by, and I had to follow up. Then they didn't have another set to give me, period. I asked if they could at least give me a discount on a set of normal tires. They said they'd get back to me. Another two weeks passed and nothing. Just a joke. No professionalism; sales and management were all involved and all blew it. More

Great experience Chris Taylor was amazing. I would recommendtalking to him for your next vehicle purchase. He really took my time into consideration being that I was Chris Taylor was amazing. I would recommendtalking to him for your next vehicle purchase. He really took my time into consideration being that I was in quite the hurry More

Service Hate this Car now! Here I go again, every 160 to 200 km my service light comes on, I have no turbo function and no power. I drive a Santa Fe Sport Turbo, 2014. Today it Here I go again, every 160 to 200 km my service light comes on, I have no turbo function and no power. I drive a Santa Fe Sport Turbo, 2014. Today it has 61000 k on it. Needed a part, was told they would call when it came in, never called, told me if the engine light started flashing to get a tow truck. I am always on time for servicing but I drive 60k back and forth to get this fixed! This is my second Hyundai Santa Fe (2010 and this one). I am getting 10.6 litres all highway driving. They fixed it again, last week, managed to get 203 k on it before it happened again. I hate this car! I'm afraid to drive it on the highway, it sounds like a Mac Truck, and it runs at 7000 rams to get through an intersection from a stop position. Next stop will be Hyundai Canada and the regulatory body for all dealerships. More