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112 Reviews of Wheaton Honda - Service Centre
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November 09, 2016
very disappointed with their lack of service took my vehicle in yesterday for my new phone to be synced , employee never tested the phone after the process, I trusted it was done correctly and took my vehicle in yesterday for my new phone to be synced , employee never tested the phone after the process, I trusted it was done correctly and unfortunately this morning discovered it didn't work not set up properly, now I have to go back in to get this rectified. not impressed More
by bob&sherri
Employees Worked With
Caroline Arter
October 13, 2016
Service and Quotes are misleading I had a warranty issue with Honda Canada they sent me to Wheaton Honda where they diagnosed (at my cost) the issue and said it was related to the warr I had a warranty issue with Honda Canada they sent me to Wheaton Honda where they diagnosed (at my cost) the issue and said it was related to the warranty issue. Honda Canada contacted me to quote my cost and the repair we needed I agreed. When I tried to book an appointment to have the work done I was told that the diagnosis was incorrect and I needed another one and they would not do the work. Essentially once they knew we would pay and Honda Canada would foot some of the bill they wanted to add more to the quote to get more money. Yeap the Service manager was belligerent and rude and actually hung up in my face. So if you go for service they will quote you what needs to be done then say they need to diagnose again - does not leave a lot of faith in the service they provide when they can't even stand behind their own diagnosis! More
by Lisa Hand
Employees Worked With
Hock Oon Yeap
April 25, 2016
Happy with service Got an oil change done on my 2011 Honda Odyssey, the whole service change went fast and quick with appointment. I would go back again. Got an oil change done on my 2011 Honda Odyssey, the whole service change went fast and quick with appointment. I would go back again. More
by 2011-Odyssey
Employees Worked With
Rick Anderson
April 11, 2016
Incomplete service done Took our Honda Pilot in for Airbag recall and oil change. horn fuse not reinstalled and worse yet, the fuse box cover was left laying upside down on Took our Honda Pilot in for Airbag recall and oil change. horn fuse not reinstalled and worse yet, the fuse box cover was left laying upside down on top of the fuses with the missing one in it. This could have easily fallen off on moving parts and caused damage let alone the fact that I had an inoperable horn for 6 days! I am left wondering if the oil change was done, and if in fact the airbag recall had been completed. I would not trust this dealer service dept with my Honda. More
by pilot,owner
Employees Worked With
October 22, 2015
Racist Representative We went to honda wheaton early today to check if what rims/mags they have available in store. We were assisted by a man (which I forgot to get his nam We went to honda wheaton early today to check if what rims/mags they have available in store. We were assisted by a man (which I forgot to get his name). First thing I ask was if what rims/mags they have availble for a certain honda car and size. And his answer was not even the answer for my question. He'd given us the prices of rims. Because maybe were asians he thought to give us the prices right away. He might have this mind set that we can't afford it. Such a racist individual. We'd like going to Honda wheaton because our past visits were pleasant. We were always treated very nicely and customer services were always excellent, not until today. If you have a certain personal opinion on something don't bring it with you at work. Leave it to yourself because when you're working you're not only representing yourself but you are representing the company as well. What just this person did was a dishonor to this car company's name. More
by HondaCarUser
Employees Worked With
Eric Malkewich, Tim Noonan
September 26, 2015
Customer Service Focused I dropped my vehicle off at the dealership for service using the overnight key drop and was happy with their focus on ensuring a quality customer expe I dropped my vehicle off at the dealership for service using the overnight key drop and was happy with their focus on ensuring a quality customer experience. My vehicle was ready and available at the time I had expected. More
by Eddie12
Employees Worked With
Don't know, Karen Germscheid
August 22, 2015
Not satisfied with diagnose. This service centre just finished the recommended service on my 2012 Honda odyssey. Breaks were inspected at that time. I came to know when I drove to This service centre just finished the recommended service on my 2012 Honda odyssey. Breaks were inspected at that time. I came to know when I drove to BC that at highway speed while braking, my van's steering wheel start shaking. I drove to Calgary before service it was OK. I brought my van back to dealership to address the problem this week . They charge me $139 + tax+ shop supplies to machine the front rotter. How come rotters need to be machined at 40,000 kms. while these rotters were inspected just 2 months ago. It could be one of the reason, uneven torquing of the wheels during recommended service. I am completely unsatisfied with this diagnose. I have extended warranty till 2019. they said its not covered. More
by Mani
Employees Worked With
Avery Yeung
August 16, 2015
Great Customer Service I visited Wheaton Honda and I was impressed by their Great customer Service. Evan is very professional in his approached and attend to me promptly and I visited Wheaton Honda and I was impressed by their Great customer Service. Evan is very professional in his approached and attend to me promptly and provided me with all the information I needed. He is honest, approacheable and always with Smile. I always recommend Wheaton Honda because of their Great Service! More
by eangel13
Employees Worked With
August 08, 2015
Professional Service Went in for a routine oil change. Several other problems were found with my car. Some cost were reasonable. But the big ticket items were quite Went in for a routine oil change. Several other problems were found with my car. Some cost were reasonable. But the big ticket items were quite pricey. I also went in to get my prorated refund for a battery. This was handled quite well. More
by Narajin
July 27, 2015
Great followup After I purchased my used Acura from Wheaton, there were a few things that were not yet fixed when I came to pick it up. Carlos was assigned to my cas After I purchased my used Acura from Wheaton, there were a few things that were not yet fixed when I came to pick it up. Carlos was assigned to my case and he did an amazing job. He followed up with me and always called when he said he would. Everything he promised happened. I was very impressed with his attention to detail and the pride he took in doing a great job. More
by Christy2009
Employees Worked With
Carlos
