Wheaton Honda - Service Centre

Terrible customer service This morning I had an appointment at Wheaton Honda at 07:45. I arrived and spoke with a service representative at 07:41. I had called to book an appoi This morning I had an appointment at Wheaton Honda at 07:45. I arrived and spoke with a service representative at 07:41. I had called to book an appointment for a clunking noise I heard coming from what I thought was the rear of the vehicle as well as an oil change. As I told the service representative I had to work at 14:00 that day I would need to have my vehicle back no later than noon. I had also asked that no work be performed on my vehicle before she phoned me. At 11:00AM I still had no heard from the service department and seeing as it had been 3 hours I phoned them. The service department stated that my vehicle had not been looked at yet and I said I need my vehicle by noon to go to work. She said it would be ready in time. I said if you have not even checked what the noise was or completed the oil change how would it be completed in an hour? I said I wanted to pick it up now and I would take the vehicle elsewhere and she said it would be “ready” by noon as per what I told them. She then phoned me at noon to say that they did not hear any noise but that the mechanic suggested I have the maintenance B-1 package completed as my breaks were in good working order but should be maintenance. I asked how long this would take and she said she could have it ready by 13:30. I again explained that I needed my vehicle by noon as I do not work Monday to Friday and cannot sit around and wait for a vehicle all day when my appointment was at 07:45 AM. I said I would get the work required done elsewhere and wanted me vehicle right away. When paying I asked to speak to the manager of the service department (Mr. Yead, I believe) and explained to him what happened. He stated that when you make an appointment that is only an appointment to speak to the service representative not to have the vehicle looked at. I asked why it would take 3 hours to have it looked at when I said I needed it by noon and he said he did not know. What did they do with my vehicle for 3 hours? If they had looked at the vehicle at the scheduled time the B-1 maintenance package could have been performed in a timely manner and I would not have to go to another dealership to have it done. The manager stated that if I am in a time crunch in the future I should give them a shorter period of time to get the work done. I gave them 4 hours and during hour 3 they still had not done anything? To me this does not make any sense at all. He said instead of giving 4 hours give them 2 hours. The manager also told me that if I were to wait at the dealership my work would get done faster. I’m sorry but I do not have all morning to sit around a dealership to wait for my car to get done. I do not believe other people do either. The manager also offered for me to leave my car and use a loaner for the remainder of the day but at this point I did not have enough time to wait for that and make it to work on time as I spoke with the manager at approximately 12:20. Again, sorry I do not work a Monday to Friday job, I work shift work and cannot sit around and wait all day. When you make an appointment you expect your vehicle to be looked at in a timely manner and not 3 hours after the scheduled time of the arrival at the dealership. I would like to be contacted as soon as possible by someone who can assist me with this as I believe the customer service is terrible, as well as the manager’s ideas of how to beat the system (his words, not mine), and that I should not have to pay for a service that did not occur. I had my brakes “inspected” yet they still could not fix them because they took too long to even look at the vehicle. As I go to the Wheaton Honda webpage to file this complaint it says “Book a service Appointment”. When you book an appointment you expect service within a reasonable time frame. More

No time for servicing I have tried four times to bring my van in for a oil change/transmission fluid change. It is first come, first serve and they simply cannot keep up t I have tried four times to bring my van in for a oil change/transmission fluid change. It is first come, first serve and they simply cannot keep up to the demand. Every time I have gone in, it was a minimum 3 hour wait. Who has time to sit around for 3 hours for an oil change? If you are going to sell vehicles, you better ensure you have the manpower and mechanics to service those vehicles. I won't be buying my next van at Wheaton Honda if the service levels can't be improved. It is a very frustrating situation. More

FALSIFIED PAPERWORK On Wednesday july 26 I had an oil change done at wheaton Honda. I got home and found service 6 on my paperwork and that the customer agreed to have a On Wednesday july 26 I had an oil change done at wheaton Honda. I got home and found service 6 on my paperwork and that the customer agreed to have additional work completed on another date? nobody explained service 6 and I didn't agree, I would have had the work done the same day so my wife called wheaton Honda to learn what service 6 was, because a dirty door was circled on the paperwork? found out it was differential oil change so booked appointment for Friday. rick also forgot to apply the managers special because he was distracted by my mother who came to keep me company while I waited for the oil change and told my mother that I should have come to my oil change alone because she distracted him? rude in my opinion I can bring who I want? he should be more alert and multitask working in customer service. More

Wheaton installs used parts Wheaton installed a used drive shaft in my car. Would not even look at it after! I talked with both Service Manager and General Manager, but they cl Wheaton installed a used drive shaft in my car. Would not even look at it after! I talked with both Service Manager and General Manager, but they claimed they didn't do it. Very poor. More

No backing up of work done I had my driver and passenger and ignition locks redone in July 2015 - $975. In February 2017, the exact same problem occurred ( key wore out and I co I had my driver and passenger and ignition locks redone in July 2015 - $975. In February 2017, the exact same problem occurred ( key wore out and I could not turn on ignition). I had my car towed to the dealership. They quoted $500 to replace the worn out key and said they would throw in a second door key for free. They also offered 10% off bill. (By my math, that would be $50.) I argued that a key does not wear out in 1.5 years. The technician agreed that he has never seen this happen in such a short time. The Service Manager could not explain it either. The only discount offered on the invoice was $34!! I argued that the work was not done correctly the first time or the key is faulty. I was offered no explanation but had to pay the bill in order to drive to my job the next day. I have filed a claim with Honda Canada. Very disappointed in dealership. My family has driven Honda for my whole life... More

Failure to take responsibility/ Milking for more $$$$$ It all started with an oil change for my Honda CRV on June 1st, 2016. They had a sign behind the service desk for synthetic oil change for $59, and I It all started with an oil change for my Honda CRV on June 1st, 2016. They had a sign behind the service desk for synthetic oil change for $59, and I opted for that. While waiting, I was told that there was a nail on my right rear tire, would fix it for $45.00. Taking their word for it I said OK. Minutes after I was approached again, with another 'problem', my serpentine belt has crack, and suggested a replacement ($170.00). Again I said OK. I was told that there was a recall to replace the airbag inflator and they would take care of it. So, the $59 synthetic oil change became $333.70, including an $89.00 charge for the oil change, $30 more than they advertised. On the way home I noticed that the SRS light with the airbag sign was on. I went back to the service. The guy shouted back at me saying that it has nothing to do with their airbag replacement. I said the red rs light was not flashing before they allegedly replaced it. No,,NO. it has nothing to do with it he repeated. Well I want to fix it, I don't want to drive around with the sign flashing. I was told to make another appointment the next day which I did. When I went there to reset the srs code, I was told that there would be a scanning fee of $49.99. Again I said the SRS light came on only after their trying to replace it the day before. But the demand for the scanning fee persisted, and I agreed, hoping they would reset the codes. I was waiting when I was called in to pay the invoice. While paying, I asked the service rep, Meaghan (Kennedy), if the light was fixed. She said no, and thinks the problem lies with the seat belt buckle tensioner, for which I had to make another appointment and pay for the labor cost $140.00 (?) per hour + parts. She also said that if I did not fix it, the airbag won't deploy during a collision. Great News indeed!. Now my life is in their hands!! I thought this was really getting out of hands, and left the dealership thoroughly disappointed. After consulting with Honda Canada and with my lawyers, I wrote to Karen Germscheid, Business development manager at Wheaton Honda on 22 June, 2016 with the problems I encountered at their dealership. Two weeks later on July 5th, she responded to tell me that the sudden appearance of the SRS light, right after changing my airbags was "very coincidental" She also stated that they should have "never charged me a diagnostic fee to discover why there was a definite failed component as we received the vehicle with no codes and should have returned to you in the same condition" . She also admitted that Wheaton Honda had handled this situation rather poorly. However she stressed that I would have to pay for the labor minus the diagnostic fee they already charged me. I pointed out that it was their responsibility to reset the codes which might take 3 minutes to do it instead of dragging me down with numerous appointments day after day. These things happened 6 months ago. It was over a months ago, I made my last appeal to them to fix the problem of resetting the codes, and again received NO response. Based on my above experience, I have now grave doubts about the nail in my tire ($45.00+ tax), the defective serpentine belt ($169.00+ tax) and the $30 extra for the oil change package. I have been a regular customer with Wheaton Honda since 2012 and enjoyed their service until June 2016 when I experienced bad service, rudeness and excess greed as if they are working on a commission and bonus at the cost of milking their customers aggressively and ignoring the basic service. I have not given up my fight to restore justice yet. (This is just the beginning). I have been driving around my SUV over 6 months now fearing sudden death in the event of a collision as I was told that the airbag won't deploy. I have advised my next of kin also the decision made by Wheaton Honda in this regard, a sudden death due to the utter negligence of Wheaton Honda allowing a simple remedy escalating to a homicide for a few more dollars? More