Wheaton Honda - Service Centre

Dropped my vehicle off for a scheduled service yesterday morning. The service advisor (who was quite friendly) called me late in the day to say they were just getting around to it because they had a lot of morning. The service advisor (who was quite friendly) called me late in the day to say they were just getting around to it because they had a lot of stuff to do from the day before, and wanted to keep it another day. I need my vehicle for work and can't afford to leave it for two days for a scheduled routine service visit. Very disappointed in the poor time management and communication. If they had been up front about the fact they wouldn't be able to get to my car that day I could have brought it back later or rescheduled. I would have been upset but wouldn't have lost 2 days. It seemed a bit of a red flag that when I was asked if I'd be waiting at the dealership and said "no," the service advisor (jokingly, I thought) said, "Oh good, no pressure." Did I go to the bottom of the priority pile? I don't know where the problem lies here, whether they're booking too many vehicles in, the technicians can't predict how long things will take or what, but I have to believe it can be done better than this. I'll just get the service done at OK Tire next time. Honda's 'free' oil changes are far too costly. More

Terrible customer service, would give a zero if possible. Closely examine your invoices or they will steal from you. I have given this dealership multiple chances to improve on very basic issues but they Closely examine your invoices or they will steal from you. I have given this dealership multiple chances to improve on very basic issues but they continue to disappoint. I would NOT recommend this dealership for any reason. More

I WAS TOLD MY OIL CHANGE WOULD TAKE 1 1/2 HOURS.IT TOOK 2 1/2 HOURS. EVERY YEAR IN THE PAST THE SERVICE ADVISOR WOULD REVIEW THE BILL WITH YOU.NOT THIS YEAR.LAST YEAR I PAID $ 102 FOR A OIL CHANGE.THIS YEA 1/2 HOURS. EVERY YEAR IN THE PAST THE SERVICE ADVISOR WOULD REVIEW THE BILL WITH YOU.NOT THIS YEAR.LAST YEAR I PAID $ 102 FOR A OIL CHANGE.THIS YEAR $ 130 I WILL NOT GO BACK TO THIS PLACE. More

Bad experience they will charge extra after estimating for shop supplies and other be ready to pay 100$ extra after estimates of manger not fre for shop supplies and other be ready to pay 100$ extra after estimates of manger not fre More

Unsatisfactory service, instead of fixing battery discharge problem, created more problem disconnecting my remote start and high beam lights, saying the lights might have reach its life. And the remo discharge problem, created more problem disconnecting my remote start and high beam lights, saying the lights might have reach its life. And the remote start they said they will not touch it because it’s aftermarket, but it was working fine before I bring my car to them. More

if there’s an option I would chose 0 stars 妈的啥笔洁宝玩意儿 nmsl Did nothing helpful to solve the issue yet still charged for a massive bill. nmsl Did nothing helpful to solve the issue yet still charged for a massive bill. More

Took my 2015 Honda Fit in for scheduled service and inspection before a big road trip. A week later, my car wouldn't start, in the middle of nowhere; apparently the battery was visibly swollen and need inspection before a big road trip. A week later, my car wouldn't start, in the middle of nowhere; apparently the battery was visibly swollen and needed to be replaced. Service manager and general manager would not take responsibility for missing this. Offered me a token credit, but would not refund what I paid for the appointment. I'd recommend others get their Honda serviced at a dealership that takes pride in the quality of their work and puts their customers first. More