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111 Reviews of Wheaton Honda - Service Centre
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June 30, 2015
Always considerate Each time we have been to Wheaton Honda for service, they have made it as quick and pleasant for me and my children as possible. Free donuts?? Always Each time we have been to Wheaton Honda for service, they have made it as quick and pleasant for me and my children as possible. Free donuts?? Always a thrill. Each employee has been consistently friendly. More
by brandimorp
Employees Worked With
The girl in the quick service office, very courteous and pleasant. Sorry, don't remember her name!
March 22, 2015
Tire Hotel I took my car there to have winters removed and all seasons put on. I really appreciate your tire hotel service. Thank you. Ryan Lapierre I took my car there to have winters removed and all seasons put on. I really appreciate your tire hotel service. Thank you. Ryan Lapierre More
by Ryan
Employees Worked With
Rick Anderson
March 15, 2015
Service B1 for my Civic EX The service is awesome. No problem at all to have a loaner during my inspection. I have 3 differents Honda and I never have better service than Wheato The service is awesome. No problem at all to have a loaner during my inspection. I have 3 differents Honda and I never have better service than Wheaton Honda, and they wash your car for free with that, if you have service. Thanks Honda. More
by Pierre
Employees Worked With
March 01, 2015
Experience counts in difficult diagnoses My car had a complete electrical failure after I twice stopped the motor to wait for trains at a crossing. The car was totally dead, as if the batter My car had a complete electrical failure after I twice stopped the motor to wait for trains at a crossing. The car was totally dead, as if the battery were removed. Then, inexplicably, it did start after 10 minutes and several tries. I got it into my garage and left it overnight. Next morning, it was totally dead except that the instrument lights would briefly go on when I closed the driver's door (which seemed weird). I checked all major fuses and interchanged the relays under the hood and nothing helped. Then I partly charged the battery and could drive to the dealer's. They tested the electrical system and found that the battery, alternator and voltage regulator worked fine, but the battery was low. This left me in a quandary as to what had caused the dead battery. I am grateful to the express service manager, who took the time to explain that in his experience, this probably meant the connections to the battery were not tight, so he had had them tightened. After an overnight charge and a dozen trips, that seems to have solved my car's bizarre problem. More
by Bill
Employees Worked With
Rick Anderson
January 04, 2015
Zero Integrity Horrible horrible customer service. Zero integrity. My car somehow passed their inspection with FLYING COLORS, and yet I've been in every month with a Horrible horrible customer service. Zero integrity. My car somehow passed their inspection with FLYING COLORS, and yet I've been in every month with a new problem. Absolutely awful. Mistake purchase from this dealership. Do not trust their reports. Will never recommend this dealership to ANYONE. More
by carlsmo
August 27, 2014
Great Sales Experience. Service could use some more training My wife and I bought a Pilot and had some service issues but in the end it was all looked after by Vu Dao. I think it is great that management is will My wife and I bought a Pilot and had some service issues but in the end it was all looked after by Vu Dao. I think it is great that management is willing to assist in other departments to keep their clients happy. More
by minion.fire
Employees Worked With
Vu Dao
July 16, 2014
Replacement part quality problem handled very well A faulty oil filter caused some discharge of oil on my driveway and in the garage. The dealership immediately had the car returned by a tow truck, re A faulty oil filter caused some discharge of oil on my driveway and in the garage. The dealership immediately had the car returned by a tow truck, remedied the problem, fully explained the parts issue and even sent me home with a biodegradable product to help clean up the leaked oil. I felt that is going the extra mile. Thanks Hock. More
by potato
Employees Worked With
Linda Carry, Hock Oon Yeap
July 16, 2014
"Express" Lane Waited for well over an hour to get winter tires off via "express" lane. Though it's an awfully subjective term, typically people see "express" as mea Waited for well over an hour to get winter tires off via "express" lane. Though it's an awfully subjective term, typically people see "express" as meaning well UNDER an hour. Else....why not make an appointment when I can plan on being there longer. If this is how you operate your express line, a courtesy might be to let your costumers know that before they drive to Honda and waste their whole morning. Only positive thing was the Tim's coffee we got down the street after we left. Poor service, poor experience, poor in general. More
by jvizza14
July 14, 2014
The WORST Service EVER!! I've been bringing my 2011 Civic to Wheaton Honda for service ever since I bought it 2 years ago-- I will NEVER go back again, EVER!!! I had a sqweel I've been bringing my 2011 Civic to Wheaton Honda for service ever since I bought it 2 years ago-- I will NEVER go back again, EVER!!! I had a sqweeling sound coming from my engine which I told them I thought might be the belt. Meaghan, the Service Advisor advised me that the sound sounded like the brakes, not the engine and that if there was another sound then we were dealing with 2 seperate issues. After the mechanic looked at the car Meagan advised that both my front and back brakes needed replaced, and that they didn't hear any sound other than the breaks, but that they checked the belt and it was in good condition. 2 days later I took my car to Tire Warehouse (on 99thSt) and within minutes they told me that the sound wasn't just my brakes. It turns our it was a belt tension pulley that needed replaced. I DO NOT understand how a HONDA mechanic can look at a HONDA and not see the issue (even though I directed them to the right area), yet a private mechanic diagnosed the issue within minutes! When I asked Meaghan she advised that they didn't look at the belt tensioner, they just checked the belt itself. ALSO, turns out that ONLY my front brakes needed repleced while my back brakes were in good condition (Meaghan told me I needed all 4 replaced!). Meaghan was NOT pleasent to deal with and kept treating me like I had no idea what I was talking about/was dumb. I was NOT impressed by her attitude from start to finish. This is VERY typical of the service I've recieved to date at Wheaton Honda. AVOID IT AT ALL COSTS. I will never return, even for FREE service. More
by doli89
Employees Worked With
July 07, 2014
Perfect I expected to pay $350 to $400 on a service. The work came out to be under $175, and everything was done perfect! Happy me! I expected to pay $350 to $400 on a service. The work came out to be under $175, and everything was done perfect! Happy me! More
by jshwets
Employees Worked With
Rick Anderson
