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Wheaton Honda

Edmonton , AB

4.4
484 Reviews
There are a number of Honda dealers in Edmonton, but not all are created equal. Since 1976 Wheaton Honda, formerly Millwoods Honda, has proven itself as the best Honda dealership in Edmonton for unparalleled customer service and new vehicle sales. Our formula for success is simple: we put our customers first. We find that our quality Honda vehicles virtually sell themselves, which gives us the time to answer all of your questions and take care of your individual needs. We have the best selection of new Honda trucks, SUVs and cars in Edmonton. If you're looking for trucks in Alberta, consider the award-winning Honda Ridgeline with its market-first VTM 4WD system that automatically adjusts to road conditions. We also carry new Honda SUVs like the versatile Honda CRV and Honda Pilot, and you can always count on finding a wide selection of sporty and efficient Honda Civics and luxurious Honda Accords on the lot. Honda vehicles have always set themselves apart as the most reliable vehicles on the road, and our expert sales team will be sure to help you find the best new Honda for your needs and your budget.
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9688 34 Ave NW

Edmonton , AB

T6E 6S9

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Showing 484 reviews

January 04, 2015

Zero Integrity Horrible horrible customer service. Zero integrity. My car somehow passed their inspection with FLYING COLORS, and yet I've been in every month with a More

by carlsmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Bernard
Jan 23, 2015 -

Wheaton Honda responded

Hi Carlsmo, This is to follow up on the private message we sent you on January 5th. I'm sorry to hear that you have had some difficulty with your vehicle. Unfortunately, because you have not provided much detail about the incident that you are referring to and have written under an alias, we have no way of knowing who you are to verify any record of our staff dealing with you in store. I would invite you to contact me so that we can look into your situation further and find a way to move forward from it. Ted Clark, General Manager 780-463-7888

December 24, 2014

2015 Honda Pilot EX-L The whole purchase process was easy right from the start. Wheaton treated us with respect and knew right away we were serious about buying. They gave More

by jo_dep
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori?? (deliveries), Warren Cairns, Vu Dao, Brian Golamco, Tony Nielsen
December 14, 2014

Friendly and informative I visited Wheaton Honda on a friend's recommendation after checking out their website. We were welcomed and helped right from the start. The prices we More

by Robin Walker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori ?, Ryan Hunt, Ian Clark, James Eveneshen, Aaron Stachiw
November 07, 2014

Overall Disappointed Never have our warranty information on file. Havent been able fix our noise problem even after three mechanics have looked at it. They all aknow More

by dead mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nov 26, 2014 -

Wheaton Honda responded

Dear Dead Mike, This is to follow-up again on the message we sent to you directly on November 12th, and have not received a response from. I am sorry to hear you are disappointed with our service department. I have asked our service manager and his assistant if they have any knowledge of who you are so I can try to help you. When you send in a review and use an alias it is difficult and in this case we don’t know. I can’t speak to your specific situation but there are situations when a problem is difficult to diagnose. In cases like what you are describing, we always have Honda Engineering involved to help our tech through the problem, and sometimes it takes awhile to diagnose. “I can assure you we want to fix any problem with your vehicle”. I can understand you being upset that we were not able to drive your wife to St. Albert. Again, I can’t speak to your situation to know if there were any arrangements that were made prior or discussed, but we have a policy that during peak service hours we can’t drop anyone out of our area. The reason for this is the additional time it takes to drive any distance outside of our area with the amount of construction and bad roads prevents us from being able to help as many customers as possible who are at the dealership expecting shuttle rides during those peak hours. We do offer free loaners on an appointment basis and we drop our customers at the LRT with free LRT tickets if their location falls along the transit line. I again invite you to please contact me directly by email or the phone number below, as I would like the opportunity to look into your specific concerns. Sincerely, Ted Clark General Manager Wheaton Honda 780.463.7888

October 10, 2014

Great experience for me This is a great group of real people that know their business and how to treat customers. After my experience here, I will highly recommend Wheaton H More

by greg.nash.923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ted Clark, Warren Cairns, Ian Clark, James Eveneshen
September 09, 2014

5 Star Experience This was my first time purchasing a vehicle, and I honestly can say it was a great experience! I inquired online about the vehicle, and Altaz was very More

by smoski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : James Eveneshen
September 09, 2014

Love My Car, Could Have Better Service Although I love my new car, I would have liked a salesperson who was more aware and knowledgeable, instead of having to go to his manager for almost e More

by nsull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Cairns, Emil Uniat
September 06, 2014

Awesome!! First of all let me say that I think it was very decent of Honda to extend warranty on paint cracking and problems with trunk. I was treated very pro More

by Greg Shaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Hock Oon Yeap
August 27, 2014

Great Sales Experience. Service could use some more training My wife and I bought a Pilot and had some service issues but in the end it was all looked after by Vu Dao. I think it is great that management is will More

by minion.fire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vu Dao
August 24, 2014

LOTS OF TRICKS I and my wife went to honda dealer get all the things done and some staff are friendly so we decided to get on this company a new car after all we did More

by my apps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Sep 09, 2014 -

Wheaton Honda responded

We're sorry to hear that you didn't have the experience that you had hoped for with our dealership. After receiving your initial complaint through DealerRater, we reached out to you for further clarification and information on both August 26th and 28th so that we could try to make things right and find out the specifics of the situation so we could learn from any mistakes to continue to help our customers as best we can. Unfortunately, it is difficult to be able to move forward without more specific details, but we do want you to know that you are always welcome back to Wheaton Honda if at some point you feel more comfortable letting us know who you are and how we can improve in the future. Best regards - Ted Clark, General Manager.

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