Wheaton Honda

Think twice before servicing your vehicle at Wheaton Honda Since fall is around the corner, I booked in a “Peace of mind service” at Wheaton Honda last week. My peace of mind service with Wheaton Honda turned Since fall is around the corner, I booked in a “Peace of mind service” at Wheaton Honda last week. My peace of mind service with Wheaton Honda turned into a nightmare. I booked in for a multi point inspection with oil, filter change, and was able to get an appointment conveniently. I drove my car to the dealership early morning and Meaghan was my service advisor upon arrival. She took the needed information and asked me if I can leave the vehicle for a full day to which I agreed. I was even able to get a courtesy ride back to my house thanks to the shuttle service. Around two PM, I got a call from Meaghan informing me that there were a few observations which I need to get rectified. I picked up a few of the important ones and asked her to hold on to the rest for now. She also informed me that the technician has observed some unusual noise/ sounds from under the hood. She further asked me if I would like that diagnosed further, to which I gave permission. Roughly, around three PM I got a call back from Meaghan informing me that the technicians have been able to diagnose the noise issue and that my vehicle needs a new power steering pump and fluid flush. She further told me that the vehicle is ready for pickup and I can come over and pick it up. I told her that when I come to pick up my vehicle we could discuss more and go over the recommendations. A shuttle came to pick me up and I reached the dealership around four PM. I went to the service desk looking for Meaghan but I was informed by Aman that she had left for the day. I was told to pay for my services at the cashier desk and collect my keys from there. After collecting the keys and paying I needed someone to explain the recommendations. Aman quickly went over the recommendations and since the dealership was closing, I walked out. This is where everything went horribly wrong for me thanks to the amazing level of employee negligence at the dealership. I drove my car of the lot to head home and might have driven it 15 minutes to the most, I was taking a left turn when my vehicle shut down on me and smoke started to come out of the engine compartment and I thought my vehicle is on fire. I parked my car on the side street and was devastated to be in this situation. I could see fluid leaks and smoke coming out from the hood. It was a cold snowy day and I sat stranded trying to figure what to do next. I called Wheaton Honda and since it was closing, they wanted it towed and brought in so they can look into it the next day. Since I had no choice, I called some garages in the vicinity who could look into my vehicle and upon finding one; I requested a tow truck to tow my car there. Upon investigation and diagnosis, the service advisor informed me that the power steering reservoir cap was missing. Due to which the fluids had spilled all over in the engine compartment. This further caused the power steering fluid to deteriorate drastically causing the pump to cease. This simple error on part of the technician not only caused me grief and financial suffering but I was without a vehicle for few days affecting my day-to-day activities. The auto shop had to replace the reservoir cap, shampoo engine, change steering belt, change pump and fluids that could be delayed if Wheaton Honda did their job right. I did call Meagan to inform of what had happened and how the negligence had caused me great distress mentally and financially. She told me that I should have brought it to Wheaton rather than some place else, she further said that power steering pump was one of the recommendations so it was bound to happen. I politely differed from her view and informed her if that power steering fluid reservoir cap was put properly, I would not be on the suffering end. I spent a few hundred dollars at Wheaton and thousands at the other shop since someone did not do their job right. My family has been coming to this dealership (Millwood’s Honda) since decades but we never had seen such levels of neglect and apathy. I hope that others take note and think twice before taking it to Wheaton Honda. More

He helps me to figure out whenever I have the problem. Mark is a super nice dealer in Wheaton Honda. He is nice and friendly to help us to make choices. He helps me to go through all the things when I have Mark is a super nice dealer in Wheaton Honda. He is nice and friendly to help us to make choices. He helps me to go through all the things when I have the problem for my hybrid car. More

Great experience and team! I really appreciate all the work Mark and Cam have put in to help make buying a car as smooth as possible. I had a few issues arise on my end and as a I really appreciate all the work Mark and Cam have put in to help make buying a car as smooth as possible. I had a few issues arise on my end and as a first time car-buyer I wasn't too sure what to do. Mark and Cam went out of their way to help make the process as easy as possible and went above and beyond what I expected - they checked in to see how things were going and helped me think of ways to solve any problems that came up. I really recommend their service. Their dedication is unmatched! More

2019 Honda Pilot Touring 7P Well I have to hand it to Wheaton Honda in particular Dan(Daniel) who was able to pull some strings & get the 2019 Honda Pilot that we were looking fo Well I have to hand it to Wheaton Honda in particular Dan(Daniel) who was able to pull some strings & get the 2019 Honda Pilot that we were looking for. Even in the right colour. We did not have much time he didn't have this colour on the lot but last minute we got what we wanted. Now I don't feel I got a great deal on anything really but the experience that I had with Dan, Jona, James was a pleasant one. I was a little bit in a rush and didn't follow my own guidelines. I do realize that there may not be much wiggle room for a new model of a vehicle but for those who are reading this. Make sure things are written down on paper in front of you. All the prices & what each item actually cost. Make sure to get them to break down their dealer cost(I can't remember what they called it). It included the wheel locks and paper processing fees all in one no hidden fees thing. Which means when you get the bill of sale under "This agreement subject to the following additional provision" make sure that everything that was agreed upon & in writing at the sales desk is on this sheet. Make sure the MSRP & Freight & PDI are separated. Make sure you get the Monroney sticker etc. This is what it should look like; MSRP $xxxx Freight & PDI $xxxx Air Conditioner Fee $xxxx Tire Duty $xxxx AMVIC $xxxx All your accessories broken down per item $xxxx (running boards, interior protection, exterior protection etc) Extended Warranty (if purchased) $xxxx Dealer Cost Broken Down per item $xxxx (paper work etc) Dealer already added accessories $xxxx (block heater, locking wheel nuts, etc) Finally before you sign anything take the vehicle that you are about to purchase for a test drive!!! ***VERY IMPORTANT*** The reason for the test drive is I seem to have a steering issue with my Honda in which I now need to get looked at. Unfortunately for me I am 1500 km away from that particular dealer and 1200 km away from the closest Honda Dealer. All in all good experience. Thanks your friendly Yellowknifer. More

The overall experience was good. Mark was very hands on and made sure I got everything I needed and gave me really amazing offers. He made sure that I had everything I needed and was Mark was very hands on and made sure I got everything I needed and gave me really amazing offers. He made sure that I had everything I needed and was quick to make sure I was satisfied with the service being provided. He always put me first and made sure I had no complaints. Great guy. More

Sales & Finance very helpful. Thanks Ken Banks for your attention to customer satisfaction. The text messages alerting us to the vehicle we were looking for was very much appreciat Thanks Ken Banks for your attention to customer satisfaction. The text messages alerting us to the vehicle we were looking for was very much appreciated. More

Finally a dealer that is straight up! Went to 2 other Honda dealers before ending up here.. was treated like I had no idea at the other 2 places as they wouldn't even give me the actual pr Went to 2 other Honda dealers before ending up here.. was treated like I had no idea at the other 2 places as they wouldn't even give me the actual price of the car I was looking at only a payment which didn't make sense as I am able to do the math. Was referred to Aaron Stachiw at Wheaton Honda (one of the managers) and he was very thorough and actually told me what I was getting for a trade value, and the ACTUAL price of the car I was looking at. Im amazed how all these other dealerships won't even give you a price even though all the info is online. If you are in the market for a car I strongly recommend Wheaton Honda as they are actually honest (amazing I know) Thanks to everyone I dealt with at Wheaton for making buying a car painless! More

Great experience from start to finish Ken Banks kept me posted what was happening with the 2018 models as they were beginning to clear out and answered a lot of questions by text so that b Ken Banks kept me posted what was happening with the 2018 models as they were beginning to clear out and answered a lot of questions by text so that by the time I went into buy it was an easy transition and easy experience. The delivery team was awesome and James the finance guy made it all a smooth transaction. Great Service. Been dealing with Wheaton ( formerly Millwoods) Honda for years for both service and buying my 4th Honda. More