Westowne Mazda

I visited Westdowne Mazda on November 12 to have my wife’s winter tires installed and to address a heating issue in her vehicle. While the heating issue was resolved, we later discovered that the winte wife’s winter tires installed and to address a heating issue in her vehicle. While the heating issue was resolved, we later discovered that the winter tires had not been installed and that the summer tires were still on the car. We noticed this issue on Monday, November 17. I understand that mistakes can happen, and human error is always possible. However, the experience that followed in trying to have this error corrected was extremely disappointing. I contacted the dealership numerous times throughout that week and left multiple messages. I had worked with Maria during my initial visit and left several messages for her without receiving any response. I also spoke with several receptionists, explained the situation, and requested to speak with a manager. I was told multiple times that I would receive a call back, but none came. It was not until Friday, November 28 that I was finally put in touch with a manager named Naiel. During this call, his tone lacked any meaningful apology despite the seriousness of the issue. I explained that I was concerned about my wife driving with summer tires as the weather was becoming colder and she did not feel safe. We agreed that the vehicle would be brought in the following morning, November 29, at 8:00 a.m., to have the winter tires installed. Although Naiel explained how the error occurred, there was still little acknowledgment or apology for the inconvenience. Having to bring the vehicle in on a Saturday and spend several hours correcting an error that should not have happened was far from ideal. I also had a separate appointment scheduled for December 12 to address a speaker issue in the vehicle. During the November 29 visit, I inquired about a possible discount for this upcoming service, which we agreed to discuss at the December appointment. That same day, my wife called the dealership twice and left messages for Naiel, hoping to hear directly from him about what had occurred. She did not receive a call back. When I returned on December 12 for the speaker repair, the only accommodation offered was a 13% discount on the speaker parts. More importantly, there was still no effort from Naiel or any member of management to offer a sincere apology for the earlier situation. I want to emphasize that this review is not about discounts. It is to inform others of the disappointing level of service we experienced. While mistakes can happen, there was a complete lack of accountability, communication, and urgency in resolving the issue. It took numerous phone calls over several weeks to have a straightforward mistake corrected. Based on this experience, I would strongly encourage others to think carefully before choosing this dealership if this is the level of customer service they can expect. More

I bought a 2021 Toyota RAV4 Prime with David Danon who was extremal helpful and pleasant to deal with. The car was ready for pick on time, David and Jonaithan was there to assist with any questions and v was extremal helpful and pleasant to deal with. The car was ready for pick on time, David and Jonaithan was there to assist with any questions and very fixable to accommodate any request. I will highly recommend the service David and Jonaithan provided to ensure customer service was their number 1 priority. More

Bought a 9 year old used Toyota Sienna from Westowne Mazda. The van had an issue with the front suspension in the first week of ownership. The GM contacted me personally, arranged pickup at my house t Mazda. The van had an issue with the front suspension in the first week of ownership. The GM contacted me personally, arranged pickup at my house two hours away, left me a loaner, totally fixed the van and brought it back to me washed as well. Wow!! Would not hesitate to shop for a car here new or used. Also had a great experience with salesman David D. More

Sales wise ok, But service department is worst, arrogancy to the peak. Doesn't value customer's time or choice, they decide what they want. I booked an appointment for a simple tire nitrogen-filling service to the peak. Doesn't value customer's time or choice, they decide what they want. I booked an appointment for a simple tire nitrogen-filling service as part of their green ride package which they charged me $500. After waiting for an hour went to ask why it was taking so long to just check and fill in, the answer was oh it will be done in priority even though I have an appointment and on time. And then she said that as there is no dash light warning for tire pressure no need to fill it up and gave my keys back and I may leave without even bothering to check the pressure in an arrogant way. Later went to Costco and the pressure in my tires are 30 - 31 which is below the recommended level and it took me less than 10 minutes. More

I inquired about a car on Auto Trader twice from Westowne Mazda and didn't get a response. Then I phoned them and it took 5 days to respond. The salesman I spoke with was the most disrespectful person. I Mazda and didn't get a response. Then I phoned them and it took 5 days to respond. The salesman I spoke with was the most disrespectful person. I have never encounter such a dysfunctional, unhelpful and rude dealership. I would NEVER give my money to them. More

The worst possible service mechanics that you can refer to in Toronto. Gave me a long list ($2675) to get rid of a noise! none of the list items were the source of noise. Here is the list they recommended to in Toronto. Gave me a long list ($2675) to get rid of a noise! none of the list items were the source of noise. Here is the list they recommended: - RR Coil Spring Broken. Recommend replace as a pair (290 single) (600 pair) - Rear shocks. One rusty one sweating. Recommend replace as a pair (460) - Right front ball joint has lay. recommend replace as a pair. (L+R control arms 800) - Recommend alignment after suspension work (135) - Power steering lines leaking. Recommend flush and replace (365) - Oil change (70) - Transmission fluid flush (245) =============== After checking Dear YOUTUBE, I learned that the the source of such noises is the sway bar (bought it from Canadian Tire for $56). I replaced the rear sway bar by myself and the noise is gone! ======= Please if you do not want to waste your money, and if you do not want to get upset with their customer service, never go to this dealer. More

Best purchasing experience Tony in Sales has arranged the test drives for the day and time we select, for our chosen vehicles and another one or two to compare depending on whic Tony in Sales has arranged the test drives for the day and time we select, for our chosen vehicles and another one or two to compare depending on which features we mention we are considering. Then if we decide to purchase a vehicle, he knows where the vehicles are in Canada or quickly finds when one is being manufactured, etc. and tells us about when we can expect it. He then keeps us updated regularly, so we do not have to bother to call to get updates. Vehicle is ready and waiting for us on pickup day. More

Worst customer service I’ve ever experienced. I was lied to about the standard features and late on delivery by a week. Not great when you drive for a living! to about the standard features and late on delivery by a week. Not great when you drive for a living! More

Excellent Service I had my vehicle in for service and found the service technicians to be extremely knowledgeable and courteous. They explained what work was required a I had my vehicle in for service and found the service technicians to be extremely knowledgeable and courteous. They explained what work was required and gave me an estimate of what it would cost. My overall experience was extremely positive. More

Horrifying Experience Long story short, this is the most dishonest and shady dealership I’ve ever been to. In my 30+ years of car ownership these guys are as bad as they co Long story short, this is the most dishonest and shady dealership I’ve ever been to. In my 30+ years of car ownership these guys are as bad as they come and it’s because of people like them the automotive industry has a bad wrap. Never again will I not anyone I know visit this stealership. Seems like they have a ton of back door deals happening that they can’t even keep up with. All the promises they make are never up held, they do exactly the opposite of what they say they will do. Mazda Canada needs to shut this circus down. More