Westminster Toyota

I have been going to New Westminster Toyota now for many years and have always received great service. Just got my brand new Rav 4. Lance at Toyota is top notch when it comes to sales. He has always steered years and have always received great service. Just got my brand new Rav 4. Lance at Toyota is top notch when it comes to sales. He has always steered me in the right direction. I am extremely satisfied with Lance and Toyota. More

I have bought many cars over my lifetime but I have never had such a positive experience as I did buying a car at Westminster Toyota. Will refer with confidence and will be back for our next car. Stewart, Ka had such a positive experience as I did buying a car at Westminster Toyota. Will refer with confidence and will be back for our next car. Stewart, Kartic and Lance are all amazing at their job. More

This dealership‘a mission statement is to provide “an extraordinary purchase and service experience”, according to their website. My family’s experience was anything but. From the beginning of our experi extraordinary purchase and service experience”, according to their website. My family’s experience was anything but. From the beginning of our experience with the showroom, to the purchase of our new vehicle and then to the interactions with their service department, it has been an average to disappointing and frustrating endeavour. Our visit to the showroom was devoid of any staff greetings and offers of assistance. A new employee eventually approached us, but unfortunately was lacking the basic knowledge of any of the vehicles data and features in the showroom. Any of our questions were met with a “I’m not sure”. The sales manager, Kartik, was helpful during the purchase of the vehicle. The appointment with the financing/purchase department was not honoured and we had to wait a long time, as the finance manager forgot about it. After the purchase, we noticed there was a glitch with the vehicle’s memories seats. It turned out they didn’t work at all. We drove back to the dealership where again no one offered to help. I asked a product advisor for assistance, who after looking into the problem, advised us to return to the service department anytime Monday to Friday, and they would assist me. When I returned the following Monday, the service advisor was dismissive and unhelpful. Only after speaking with the day’s sales manager and service manager, did the experience improve. However, they were unable to diagnose or resolve the manufacturer’s issue with the memory seats that day. Thankfully, we were resourceful after reading several reviews online about this issue and solved it ourselves. When I contacted the service department later in the week, he had no recollection of me, even though he left messages on my voicemail the day prior. I notified him that we addressed the problem ourselves without their help. This dealership needs to work on improving their skills with customer service, not only during the sale of Toyota products but also after the purchase of vehicles, in their service department. I hope Mr. Geoff Butt, the general manager, reads this review and uses it as an opportunity to indeed improve training and demand extraordinary customer service from his employees. It is important that we the customer experience this extraordinary customer service and not just read about it. I will not be returning in future to this dealership. More

I got My Toyota last week.The staff is well trained Nd very professional specially Gary who helped me chose the best car!Great experience.Manager Harvinder got me the best deal.will totally recommend them very professional specially Gary who helped me chose the best car!Great experience.Manager Harvinder got me the best deal.will totally recommend them More

I was looking in the showroom and Talia asked if she could help me and I was just going to look at different models she took the time and with her help ended up purchasing a new car which I love and so could help me and I was just going to look at different models she took the time and with her help ended up purchasing a new car which I love and so I am very grateful for her help and would recommend her as she stayed on top of all my questions and just would like to thank her. I also have found this dealership very helpful and great for the service they provide. More

2017 TOYOTA HIGHLANDER HYBRID My wife and I were very please with the service we received at Westminster Toyota. Kartik was very helpful along with being open and honest regarding My wife and I were very please with the service we received at Westminster Toyota. Kartik was very helpful along with being open and honest regarding our purchase. He gave us a fair price on our trade-in and threw in a factory installed trailer hitch to help sweeten the deal. There were a couple of items that were missing from the vehicle and when we brought it to Kartik's attention he immediately replaced them even though he didn't have to being that it was a pre-owned vehicle. We will not hesitate to deal with Kartik in the future as he is pleasure to deal with. More

We are just pulling out of the Westminster Toyota dealership in our new Toyota Highlander Limited Hybrid. It is what we wanted and is literally the only one of its kind available in Canada right now dealership in our new Toyota Highlander Limited Hybrid. It is what we wanted and is literally the only one of its kind available in Canada right now due to factory closings as a result of COVID. We called Sam at the Westminster dealership and he and Arjun really came through. They found our vehicle and figured out how to get it shipped across Canada, relatively quickly, to us. We are really pleased with the service we received-thanks so much to Arjun and Sam! More

Camry LE Hybrid new car Lance was very knowledgeable and did not pressure us in any way. He anticipated our questions and gave us additional information about the car. He was Lance was very knowledgeable and did not pressure us in any way. He anticipated our questions and gave us additional information about the car. He was very professional and responsive to any call we made.. More

First Time Toyota Owner Friendly and respectful service from the moment I was greeted by Arjun as I entered the showroom to happily driving off the lot with my new vehicle. Friendly and respectful service from the moment I was greeted by Arjun as I entered the showroom to happily driving off the lot with my new vehicle. The test drive followed COVID-19 protocols, my questions were answered enthusiastically, and I felt valued as a customer. I would not change a thing about my experience and have already recommended Westminster Toyota to friends, family and colleagues. More

Very friendly and professional service was provided to us at Westminster Toyota. Our salesman was very knowledgable, helpful and patient. We would definitely recommend visiting that location. us at Westminster Toyota. Our salesman was very knowledgable, helpful and patient. We would definitely recommend visiting that location. More