West Side Acura

New car and service experience I purchased a 2018 Acura TLX at West End Acura in May and the experience was both easy and relaxed. Andrew Nemeth and Justin Leroux showed me the veh I purchased a 2018 Acura TLX at West End Acura in May and the experience was both easy and relaxed. Andrew Nemeth and Justin Leroux showed me the vehicle I was interested in as well as a few other options and showed exceptional knowledge and customer service. It was a no-pressure environment that let the vehicle sell itself in whatever time frame worked for me. I took the car out on my own for a leisurely drive and then Justin walked me through features afterwards. Andrew gave me a great deal on my trade-in that sealed the deal and 6 weeks later I'm still thrilled with my new car. I also had to experience their service process when I discovered that one of the tires had a slow leak in it. Even though I didn't contact them until 6 weeks after the purchase and understanding that tires are not warrantied, Andrew told me to bring it in and they would repair the tire at no charge. When I brought the car in today they found that there was a puncture in the tire wall which can't be easily repaired and would require a new tire. Instead of charging me full price, they gave me an amazing deal on the tire (less than retail cost with no labour costs). Thanks to Aubrey and his team on the Service Desk who worked with Justin to get me back on the road again with a minimum of bother. I have dealt with many dealerships over the years and this was definitely one of my better experiences. I have already recommended West End Acura to friends and when my wife is ready to replace her current SUV she's said she would go to see them. Thanks Andrew, Justin and Aubrey. Bob McNeill More

I just bought a 2020 Acura TLX A-Tech from here , everyone at the Dealership was a pleasure to deal with . I highly recommend Alissa initially , she asked questions to figure out what I wanted withou everyone at the Dealership was a pleasure to deal with . I highly recommend Alissa initially , she asked questions to figure out what I wanted without being pushy at all . The Sales manager I dealt with Andrew was excellent as well . Joey the finance manager was great and when I went back a few days later for a minor technical question the Service Manager Chris solved my issue in a few minutes . Free car washes for as long as you own the car ,this is the dealership you want to deal with . Sean More

2020 RDX Purchase We just purchased our second Acura RDX with Marty and he is amazing to deal with. Marty always takes the time to answer questions and he goes above an We just purchased our second Acura RDX with Marty and he is amazing to deal with. Marty always takes the time to answer questions and he goes above and beyond to make the customer happy. Marty is very caring and makes the buying experience easy. Marty has a great attitude and dos not pressure the customer. If you are looking to buy a new vehicle I would definitely deal with Marty. More

Top Notch! Just purchased my 6th Acura MDX from West Side. The level of customer service and product knowledge is simply outstanding. Marty Quon is hands down th Just purchased my 6th Acura MDX from West Side. The level of customer service and product knowledge is simply outstanding. Marty Quon is hands down the best in the business. He consistently shines with his friendly, caring approach, and efficient work style. The service department has always been accommodating and organized. Providing an excellent service experience. I would not go elsewhere. Hope to see you Marty for MDX #7! More

Purchased a CPO 2016 Elite RDX. Jeff was very sincere and precise about giving the best service he can offer you. Very knowledgeable as well. Just ask any questions or negotiations t Jeff was very sincere and precise about giving the best service he can offer you. Very knowledgeable as well. Just ask any questions or negotiations to him on email and you can walk in and out of the dealership very quickly, no need to drag your feet around. More

Always on top of it. Caring honest with options and bend over backwards for customer care. Dealership that's actually not a nightmare to deal with! over backwards for customer care. Dealership that's actually not a nightmare to deal with! More

Fantastic Service! My 2016 Acura MDX had some rust by the taillight. So, I called Marty Quon, who sold me the vehicle regarding the issue. He had me send him some pict My 2016 Acura MDX had some rust by the taillight. So, I called Marty Quon, who sold me the vehicle regarding the issue. He had me send him some pictures and before I knew it, Marty had booked me in to get the rust fixed and set me up with a loaner vehicle as well. He took care of the entire issue and made it effortless for me! More

No Pressure, friendly sales! I am very happy with my new Acura RDX. I totally bought from Westside Acura because of my Salesperson, Marty Quon. I bought my 2010 Acura from Marty a I am very happy with my new Acura RDX. I totally bought from Westside Acura because of my Salesperson, Marty Quon. I bought my 2010 Acura from Marty and returned because he never pressured me and always treated me with respect. He read me and my buying strategies. He spoke to me as the buyer (not my husband) .....I appreciate that! He is also very knowledgeable about the car and his new car instructions were thorough and done with patience. I would recommend Marty 100%. More

Service review Bought my MDX NEW 12 yrs ago - I have always brought my vehicle to West Side Acura and have continually received excellent service. Even if something Bought my MDX NEW 12 yrs ago - I have always brought my vehicle to West Side Acura and have continually received excellent service. Even if something was missed or not corrected (very rare), without hesitation it’s been resolved. I credit Acura and the West Side Service team for my relatively trouble free 466,000 kilometres. Special thanks to Chris and the front counter staff. Would I buy another Acura? Absolutely. From West Side Acura? U-Betcha! Cheers, Gerry. More

Service excellence. Very attentive. Excellent service. Courteous. We felt very comfortable with the staff. They were kind and very helpful. We feel comfortable to discuss Very attentive. Excellent service. Courteous. We felt very comfortable with the staff. They were kind and very helpful. We feel comfortable to discuss all kind of stuff. More