West Side Acura

Poor Workmanship & Shocking Technical Claims at West Side Acura ​Proceed with extreme caution when servicing your vehicle here. My 2013 Acura RDX suffered severe oil overfills during routine oil changes at Acura ​Proceed with extreme caution when servicing your vehicle here. My 2013 Acura RDX suffered severe oil overfills during routine oil changes at West Side Acura, with the dipstick reading way past the MAX crosshatch mark up to the "RCA" lettering. ​This repeated crankcase overfill/pressurization resulted in a blown rear main seal ($2,800 CAD repair quote). When I confronted Service Manager Chris Mani with photos of the overfilled dipstick and the massive leak underneath my vehicle, his response was that filling oil up to the letters is "normal" because the oil pressure light on the dashboard didn't come on. ​Claiming that an oil pressure light (which only triggers during low oil pressure/starvation) measures oil overfill is an unbelievable lack of basic mechanical knowledge for a factory dealership. Instead of taking responsibility for poor workmanship, I was offered a minor $400 discount. I would like to escalate this matter directly to AMVIC and Acura Canada Client Relations, but I am leaving this review on your conscience and for all your visitors and prospective customers to see how you operate.​ I sincerely hope both AMVIC and Acura Canada see this review and take a very close look at how this dealership handles service quality and customer accountability. Photos attached. P.S. On a separate note, Guruparan and Tetiana — you both do your jobs exceptionally well, and I have absolutely no complaints regarding your work. More

We purchased a used MDX. Great service from start to finish. Our salesperson (Tony) and other staff took the extra mile to ensure we were satisfied. Great service from start to finish. Our salesperson (Tony) and other staff took the extra mile to ensure we were satisfied. More

Stellar review for stellar service! From start to finish, this Acura dealership has amazing staff who provide phenomenal service. Brownie points to Phil and Lesa, who always have a smil From start to finish, this Acura dealership has amazing staff who provide phenomenal service. Brownie points to Phil and Lesa, who always have a smile on, whenever they see me. I met Sasha today, who shuttled me to work this morning. He is a great addition to this location. Super friendly and knowledgeable staff all around. My vehicle is always given the best service the service department can provide. Bravo, Acura! More

An excellent experience overall by all staff at West Side Acura. Expecially by the service provided by our Certified Sales Propfessional, Brandon Fuston. Brandon went out of his way to answer our questions a Acura. Expecially by the service provided by our Certified Sales Propfessional, Brandon Fuston. Brandon went out of his way to answer our questions and found the answers to the questions he didn't know. Delivery of the vehicle was seemless and our new Volvo was emmaculately clean and ready on time for pickup. I highly recommend West Side Acura for your the purchase of your next vehicle, whether it is new or used. Five Stars rating. More

I give Stephen Lam (sales) 5 stars. Excellent service. I would strongly recommend the dealership includes the $1100 in extra fees in the advertised price. No need to surprise a custom Excellent service. I would strongly recommend the dealership includes the $1100 in extra fees in the advertised price. No need to surprise a customer. Other than the hidden fee there is 5 star treatment at this dealership. More

West Side Acura recently helped us with our lease trade in for the new 2024 Acura MDX. Once our lease was up on our current vehicle we decided to check out West Side Acura to discuss trade in options. Erik in for the new 2024 Acura MDX. Once our lease was up on our current vehicle we decided to check out West Side Acura to discuss trade in options. Erik and the all the staff were a pleasure to deal with. They answered all our questions and ensured that they would take care of the easy trade in process. There was no pressure and everyone from service tech Matt, salesperson Erik, sales manager Andrew, Kevin and Joey were transparent and willing to work with us to ensure we got the best possible deal on the new MDX. The staff even made sure our kids were taken care of while we were discussing options with the sales staff. We even received a gift box of baked goods from Erik as a thank you for our business! I would highly recommend getting your next vehicle from West Side Acura! More

West Side Acura's service department excels in providing top-notch customer service. After years of maintaining my Acura with them, they’ve persistently demonstrated expertise, professionalism, and a genuin top-notch customer service. After years of maintaining my Acura with them, they’ve persistently demonstrated expertise, professionalism, and a genuine commitment to resolving customer concerns. The team is enthusiastic, knowledgeable, and caring, ready to deliver creative, thoughtful, and effective solutions without compromising quality. As the lead of the department, Chris's unwavering dedication to deciding, inspiring, and leading such an efficient team is commendable. Other than his willingness to “jump into action”, his proactive approach in using his skills while equally inspiring his team contributes significantly to his department's success and positive customer experiences. More

Honest , reliable , heart warming. The staff here are absolutely amazing. I purchased a used RDX had a fantastic experience, for a great price! I been servicing with west side Acura ev The staff here are absolutely amazing. I purchased a used RDX had a fantastic experience, for a great price! I been servicing with west side Acura ever since. My car is cleaned inside and out “complimentary” every time I service it. This helps since I have a child and a dog who ride in the RDX! definitely recommend West Side Acura! More

I went to the service department of the west side Acura and GP Senthilselvan the service advisor help me. He was a great helper and advisor. I definitely recommend everyone to try that service for your ca and GP Senthilselvan the service advisor help me. He was a great helper and advisor. I definitely recommend everyone to try that service for your car .and thank you GP for making my morning great . More

After buying a vehicle at another dealership because Westside didn't have any of the older models of RDX I was looking for, Westside Acura is still one of the best dealership I ever dealt with. We had Westside didn't have any of the older models of RDX I was looking for, Westside Acura is still one of the best dealership I ever dealt with. We had bought numerous vehicles through them and it was an amazing experience everytime. I highly recommend Westside as I would not buy another Acura anywhere else. More