West Edmonton Mall Toyota

I was extremely disappointed this morning. I took my 2010 Tacoma in for just an oil change. Upon reclaiming my truck an hour later I was told that all my current tires tread depths were measured to 4/32s. Sh Tacoma in for just an oil change. Upon reclaiming my truck an hour later I was told that all my current tires tread depths were measured to 4/32s. She then told me they all should be replaced. I was surprised and shocked to hear this unsettling news but thanked the woman at checkout and simply paid my servicing bill. I then immediately drove directly to a tire shop to inquire about getting replacements and was subsequently intending on picking out a good quality set cause I wasn’t gonna mess around at this stage. The tire sales tech at NBT actually went out to the parking lot and checked the tire depths on all 4 of my tires. He told me they were all sitting around the 8/32s tread life left mark I feel kinda lied to by the WEM Toyota service tech on this one. Needless to say I’ll return to NBT at a later date. Just saying’ Duane More

Excellent customer service - Dave was very patient with me & answered all my questions & requests for delivery updates. me & answered all my questions & requests for delivery updates. More

Service department is horrible. Tried escalating multiple concerns to the manager (Chris) and it’s clear now why the service is so bad. He is unprofessional and should not be in a customer service role :) concerns to the manager (Chris) and it’s clear now why the service is so bad. He is unprofessional and should not be in a customer service role :) More

Both Wayne and Cecilia are very helpful. The entire process is very smooth and quick. process is very smooth and quick. More

Very satisfied. Celia is very helpful. She explained the inclusions about the car. So easy to understand. Good job. inclusions about the car. So easy to understand. Good job. More

Great experienceHappy with the deal madeGo and talk to Great experience Happy with the deal made Go and talk to Bill if you need a new car Great experience Happy with the deal made Go and talk to Bill if you need a new car More

Knowledgeable people. happy people. Pleasure to deal with.w We didn't expect to buy a vehicle but ended up buying one. Wow. Thanks to Casey Curran, Celia Chan and all the people we interacted with tha with.w We didn't expect to buy a vehicle but ended up buying one. Wow. Thanks to Casey Curran, Celia Chan and all the people we interacted with that day. TOYOTA at WEM worked great for us😀 More

We got our vehicle RAV4 limited hybrid back in November2021. We had a great experience in Toyota West Edmonton Mall with all the team especially Renee our salesman. Renee is beyond EXCELLENCE. We November2021. We had a great experience in Toyota West Edmonton Mall with all the team especially Renee our salesman. Renee is beyond EXCELLENCE. We were impressed with his knowledge about the vehicle and he made the entire process as smooth as possible. Despite all the delays in getting our car, Renee was always responsive and kept saying sorry for even things he didn't do. No doubt, we will refer West Edmonton Mall Toyota to family/friends, and Renee is always there in our conversations! More

Dealership & Salesman accommodated our needs the best and quickest as possible. Got more than we expected. quickest as possible. Got more than we expected. More

Nice, new, organized location! Vendan took the time to Nice, new, organized location! Vendan took the time to answer all our questions, and helped us make informed decisions, which allowed us to confid Nice, new, organized location! Vendan took the time to answer all our questions, and helped us make informed decisions, which allowed us to confidentially purchase the perfect vehicle for our lifestyle. Would definitely recommend friends/family to go see Vendan and the team! More