West Edmonton Hyundai

Customer service in the service Dept is horrible. I was stranded in their lot right beside the service entrance. My new 2023 Hyundai was inoperable, could not shift gears. After talking to 4 differen I was stranded in their lot right beside the service entrance. My new 2023 Hyundai was inoperable, could not shift gears. After talking to 4 different people had to resort to talk to the manager Dan Coss who was not much better, told me he didn't have to give me his last name. No name tag or jacket to advice you of who works there and that was not good as well. I sent 2 emails to the General Manager Steph Shek and I did receive better feed back. At that Steph did not offer anything like a vehicle while I was waiting. My car was at this dealership from Tues February 18 and not ready for pick up until February 28, 2025. They did not offer any assistance for me at all for a ride or a vehicle. They made no effort to keep me informed until I complained to the upper management. The fellow that took my information got sick. So all my texts to him were unanswered. After complaining to upper management all about the length of time and all that the Gen Manager said was did you have an appointment? So I am guessing that she did not read my emails properly. More

MIKE RILEY is the best. Just 2 months after buying my Palisade (with only 6 months credit score), He called me and I won 1 year reduction on my deal. I am so grateful. Than Just 2 months after buying my Palisade (with only 6 months credit score), He called me and I won 1 year reduction on my deal. I am so grateful. Thanks More

Tried to sell me a hyundai venue essential with total price of 34000 cad even with a 5000cad downpayment on a 60 month term. The MSRP for the said vehicle is 23778cad with freight and levies included. Co price of 34000 cad even with a 5000cad downpayment on a 60 month term. The MSRP for the said vehicle is 23778cad with freight and levies included. Computation was shown to me on a piece of paper and was handwritten by the manager with no comprehensive breakdown of fees whatsoever. The offer was 50% higher than the MSRP and was told that the interest rate was @ 5.49%apr. Would probably take my business elsewhere. More

Can't get your money fast enough. Refuse to provide services paid for. Oil changes, warranty, protection packages? Good luck! Won't be getting those here. Want help? Someone will prom Refuse to provide services paid for. Oil changes, warranty, protection packages? Good luck! Won't be getting those here. Want help? Someone will promise to get back to you. They never will; but it gets you off the phone. If you like paying for things twice; shop here! More

Most corrupt dealer ive ever seen. They use alberta package as a way to charge above the msrp and knowing you wont get the thing or parts included on the package They use alberta package as a way to charge above the msrp and knowing you wont get the thing or parts included on the package More

I had been in contact with a sales person for several days via text, email and phone. We had wanted to lease a 2024 Santa Fe Hybrid, and had a trade in. We had done a pre approval for a lease before we w days via text, email and phone. We had wanted to lease a 2024 Santa Fe Hybrid, and had a trade in. We had done a pre approval for a lease before we went into the dealership, and had high hopes to walk out with the vehicle that we wanted. When we arrived, we were seated in a small office. Our sales rep was 20 minutes late to see us, as he was not told we were there. In these 20 minutes, my husband and I listened to 2 associates and a manager banter back and forth about inappropriate things, swear, and completely ignore all the customers. Once our sales associate finally came to meet us, he had the wrong vehicle approved, didn’t make it a lease as asked, and forgot to add in our trade in. He really had no idea what he was doing, and had to keep checking in with management as he couldn’t answer any of our questions. He then threw Hyundai Canada under the bus for having a different price listed for the vehicle that we wanted, and bashed a different Hyundai dealership when we compared the numbers. So….he had the wrong vehicle, for the wrong price, with the wrong financing in place. I would NEVER go back to this dealership as the staff I encountered all seemed incompetent. More

PLEASE STAY AWAY FROM THIS DEALERSHIP. THEY ARE FRAUDS AND CHEATS. Me and my family have owned six vehicles over the last two decades, bought from various dealerships in Edmonton. West Ed THEY ARE FRAUDS AND CHEATS. Me and my family have owned six vehicles over the last two decades, bought from various dealerships in Edmonton. West Edmonton Hyundai is hands down the most corrupt dealership with business model based on defrauding unsuspecting customers. I went to see Venue, Preferred trim on a 48 months lease with 3000 down. The " Manager" took 15 minutes to "crunch the numbers" and I was given the figure of $203 biweekly which included some accessory package and delivery charges. I asked for the quote without any package and was quoted $195. I asked for price of block heater and was quoted 450. I had already done my homework using Hyundai Canada official website. The buweekly payment came out $144 and block heater at 330 including installation. When I confronted the salesperson, first he tried to further fool me with coming up with false statements and then when he realized that I had done my homework very thoroughly, he simply stated that will you buy it if I match the figure from Hyundai Canada website. Ofcourse I refused to give my business to such pathetic folks. I HAVE IRREFUTABLE PROOF OF THEIR DEALINGS AND ATTEMPTS TO CHEAT AND DEFRAUD. I WILL MAKE THE EVIDENCE AVAILABLE ON THIS REVIEW AND ALSO NAME SOME NAMES IN A DAY OR TWO AS THESE LOSERS DIDN'T EVEN HAVE THE COURTESY TO APOLOGIZE. MEANWHILE ANYONE WHO WANTS TO SEE THE EVIDENCE CAN CONTACT ME. More

Bad,bad bad couldn't agree more with other reviews,don't buy a used car there,The manager will shake your hands look you In the eyes and lies straight to your face,I won't mention his name but apparently it buy a used car there,The manager will shake your hands look you In the eyes and lies straight to your face,I won't mention his name but apparently it's a family buisness so it don't really matter what is name is since all the family is full of xxxx you can go wrong one of those xxxxxxx will great you with a smile. More

Show 1 price online, Then do not honor that price! ! Beware!! I responded to an advertisement this dealership had on Facebook marketplace. When I got on hold of the Sales Person. He stated they had ! Beware!! I responded to an advertisement this dealership had on Facebook marketplace. When I got on hold of the Sales Person. He stated they had a big sale and he would get back to me if they can still honor that price. Well nope. Just be careful, call before you waste your time going there!! More

Booking a service appointment experience is awesome. Finding a spot of my preference time and day is easily granted. I am happy the way they communicate and they even gave me a call, reminding me of my Finding a spot of my preference time and day is easily granted. I am happy the way they communicate and they even gave me a call, reminding me of my upcoming appointment. I highly recommend their service and professionalism. Thumbs up! More