West Edmonton Hyundai

Stole thousands of dollars off me saying they will apply all this protection package items. I only received the 3M because it's visible. None of the other products were applied and another dealership verifi all this protection package items. I only received the 3M because it's visible. None of the other products were applied and another dealership verified this. Attempted to talk to sales, finance and sales manager and I wash brushed off with the reply oh well you signed the sales contracted already More

Worst service ever . You have to call multiple times before anyone answers and if u r lucky and anyone answer either they put you on hold for 10 min or someone will give You have to call multiple times before anyone answers and if u r lucky and anyone answer either they put you on hold for 10 min or someone will give u attitude More

Absolute the most unhelpful congregation of humans I have ever encountered. Couldn't get my down-payment fast enough, and offered zero service from the minute the check was cashed. I have been trying to get ever encountered. Couldn't get my down-payment fast enough, and offered zero service from the minute the check was cashed. I have been trying to get a windshield replacement; which is paid for multiple times over through the protection packages I paid for on the vehicle, for over 4 and a half months. Every person I talk to promises to follow up promptly and then does nothing. Everytime I call, text, or email; I start this process from scratch. I have stated several times I would rather someone do thier job, than waste my time writing reviews like this one. Do not buy a vehicle here. Everytime i get an oil change, i leave miaaing bolta from my skid plate. And these are only half of my complaints. Do not buy a vehicle here. Do not let someone you love, someone you know, or even someone you hate, buy a vehicle here. This is my third, and definitively last hyundai. Fml. More

Maybe send your mechanics to school again. All the work I’ve been getting over the years has been done incorrectly. Thank god for Sherwood Park Hyundai, they’re fixing all the problems West En All the work I’ve been getting over the years has been done incorrectly. Thank god for Sherwood Park Hyundai, they’re fixing all the problems West End has caused me over the years. To blowing up my motor and simply putting a clip on backwards. I’ll never bring my vehicle back here. More

Be wary of using this dealership for anything, but specifically for SERVICE. Incredibly UNRELIABLE and DISMISSIVE, they will not properly diagnose your vehicles issues, provide no loaner vehicles and specifically for SERVICE. Incredibly UNRELIABLE and DISMISSIVE, they will not properly diagnose your vehicles issues, provide no loaner vehicles and essentially leave you high and dry. When your vehicle is left at the dealership they will expect you to PAY for a rental. Disgusting. DO NOT GO HERE FOR VEHICLE MAINTENANCE. The only positive reviews left for this place are people excited with a brand new-to-them vehicle….. just wait until you have your first post purchase experience. DO NOT GO HERE. More

Worst experience with a car dealership ever. Please avoid. I ordered and paid a deposit on a Hyundai Tuscon Plug-in Hybrid SUV at this location in September 2021. I'm a serious cash buyer. The c Please avoid. I ordered and paid a deposit on a Hyundai Tuscon Plug-in Hybrid SUV at this location in September 2021. I'm a serious cash buyer. The car was supposed to be delivered in 4 months (January 2022). In May 2022, I got a call from the dealer that the vehicle was delayed, which was understandable due to various shortages. I informed them that it is okay, but do not deliver the car in summer as I’m not going to be in Edmonton (long postponed family holidays). Of course my car was delivered in summer and the dealer cancelled my order via e-mail in August 2022, without prior warning, stating that they do not have where to store the car till my return. I was earlier informed that the price went up and likely the car was sold to another customer for much more (awful profiteering). Over that year I have dealt with multiple stuff at this dealership - no one seems to knew what was happening or was at the top of my order. I was waiting for my deposit return for over 2 months, so they had no problem holding onto that. Basically a wasted year. Perhaps Hyundai improved their cars, but customer service is just terrible. My advice - go to Toyota, get yourself a good car and professionals to work with. More

Don't buy a used car here. This place calls itself a family business, but they don't care about the reputation. Of course they care about the money only, and if have an agreeme This place calls itself a family business, but they don't care about the reputation. Of course they care about the money only, and if have an agreement on something with them - you can throw it away, it means NOTHING. Once you gave him their money - they don't care what they've said before. More

Women, avoid Ray in Sales unless you want to hear about trim instead of performance or to be called “dear” instead of your name. I ended up buying a beautiful car at Sherwood Park Hyundai, where I was trea trim instead of performance or to be called “dear” instead of your name. I ended up buying a beautiful car at Sherwood Park Hyundai, where I was treated like a customer. More

Buying car with this dealership was a pleasure, but everything else is awful. I do NOT recommend to have any relationship with the West End Hyundai and its service. You can buy a nice car here, they ar everything else is awful. I do NOT recommend to have any relationship with the West End Hyundai and its service. You can buy a nice car here, they are not trying to hide any problems. But once you bought it, they don't know your name anymore. You can call them, but they'll keep you ignored until you give up on reaching out to them. So if you are not planning to come back to this place after your purchase - go ahead. Otherwise, avoid this place. They said that it's a family business, but they don't want you to be a part of it. More

you don't want to buy a car from this group. they are dishonest. they have done damage to my car which they refuse to take responsibility for. My headlight was damaged when returning to fix the they are dishonest. they have done damage to my car which they refuse to take responsibility for. My headlight was damaged when returning to fix the 8th error for my 3M, my windshield was damaged at pick up and I was never replied to after emails to them, the navigation isn't workjng properly because they don't know how to do a predelivery inspection, I had missing plastic snaps in the engine bay, my N2 tires were over inflated and they didn't want to drain the air out from the over inflation and fill it proper again with n2, I was given the car dirty when I bought it new and they told me it is not their policy to clean cars before a purchase. After reading many of the other posts from ripped off customers it is obvious this group doesn't care about the people they sell their cars to and they shouldn't be able to run a business in Alberta. They are thieves. you will most likely have problems dealing with them. More