West Edmonton Hyundai

Most corrupt dealer ive ever seen. They use alberta package as a way to charge above the msrp and knowing you wont get the thing or parts included on the package They use alberta package as a way to charge above the msrp and knowing you wont get the thing or parts included on the package More

I had been in contact with a sales person for several days via text, email and phone. We had wanted to lease a 2024 Santa Fe Hybrid, and had a trade in. We had done a pre approval for a lease before we w days via text, email and phone. We had wanted to lease a 2024 Santa Fe Hybrid, and had a trade in. We had done a pre approval for a lease before we went into the dealership, and had high hopes to walk out with the vehicle that we wanted. When we arrived, we were seated in a small office. Our sales rep was 20 minutes late to see us, as he was not told we were there. In these 20 minutes, my husband and I listened to 2 associates and a manager banter back and forth about inappropriate things, swear, and completely ignore all the customers. Once our sales associate finally came to meet us, he had the wrong vehicle approved, didn’t make it a lease as asked, and forgot to add in our trade in. He really had no idea what he was doing, and had to keep checking in with management as he couldn’t answer any of our questions. He then threw Hyundai Canada under the bus for having a different price listed for the vehicle that we wanted, and bashed a different Hyundai dealership when we compared the numbers. So….he had the wrong vehicle, for the wrong price, with the wrong financing in place. I would NEVER go back to this dealership as the staff I encountered all seemed incompetent. More

PLEASE STAY AWAY FROM THIS DEALERSHIP. THEY ARE FRAUDS AND CHEATS. Me and my family have owned six vehicles over the last two decades, bought from various dealerships in Edmonton. West Ed THEY ARE FRAUDS AND CHEATS. Me and my family have owned six vehicles over the last two decades, bought from various dealerships in Edmonton. West Edmonton Hyundai is hands down the most corrupt dealership with business model based on defrauding unsuspecting customers. I went to see Venue, Preferred trim on a 48 months lease with 3000 down. The " Manager" took 15 minutes to "crunch the numbers" and I was given the figure of $203 biweekly which included some accessory package and delivery charges. I asked for the quote without any package and was quoted $195. I asked for price of block heater and was quoted 450. I had already done my homework using Hyundai Canada official website. The buweekly payment came out $144 and block heater at 330 including installation. When I confronted the salesperson, first he tried to further fool me with coming up with false statements and then when he realized that I had done my homework very thoroughly, he simply stated that will you buy it if I match the figure from Hyundai Canada website. Ofcourse I refused to give my business to such pathetic folks. I HAVE IRREFUTABLE PROOF OF THEIR DEALINGS AND ATTEMPTS TO CHEAT AND DEFRAUD. I WILL MAKE THE EVIDENCE AVAILABLE ON THIS REVIEW AND ALSO NAME SOME NAMES IN A DAY OR TWO AS THESE LOSERS DIDN'T EVEN HAVE THE COURTESY TO APOLOGIZE. MEANWHILE ANYONE WHO WANTS TO SEE THE EVIDENCE CAN CONTACT ME. More

Bad,bad bad couldn't agree more with other reviews,don't buy a used car there,The manager will shake your hands look you In the eyes and lies straight to your face,I won't mention his name but apparently it buy a used car there,The manager will shake your hands look you In the eyes and lies straight to your face,I won't mention his name but apparently it's a family buisness so it don't really matter what is name is since all the family is full of xxxx you can go wrong one of those xxxxxxx will great you with a smile. More

Show 1 price online, Then do not honor that price! ! Beware!! I responded to an advertisement this dealership had on Facebook marketplace. When I got on hold of the Sales Person. He stated they had ! Beware!! I responded to an advertisement this dealership had on Facebook marketplace. When I got on hold of the Sales Person. He stated they had a big sale and he would get back to me if they can still honor that price. Well nope. Just be careful, call before you waste your time going there!! More

Booking a service appointment experience is awesome. Finding a spot of my preference time and day is easily granted. I am happy the way they communicate and they even gave me a call, reminding me of my Finding a spot of my preference time and day is easily granted. I am happy the way they communicate and they even gave me a call, reminding me of my upcoming appointment. I highly recommend their service and professionalism. Thumbs up! More

This dealership is total crap. Please be wary of getting especially a used car there. After I got a Kia Sedona 2016 SXL, I discovered the backup camera was not working. One of the Please be wary of getting especially a used car there. After I got a Kia Sedona 2016 SXL, I discovered the backup camera was not working. One of the sales supervisors lied that it was a dummy camera fixed on the car even though the backup camera was mentioned as part of the car's fearures during the inspection. I had to take the car to a KIA dealership and discovered that the camera just to be fixed which I did at my cost. I got two reminder calls yesterday, after setting up an appointment to get a new keyfob programmed, only for me to get here and be told that it could not be done. The communication chain there is completely broken and service delivery is so poor. The customer service guy I spoke with this morning was so placid and unempathetic at all. I've had one issue or the other to deal with since I got this car from them and it's been a journey of pain. Please avoid them if you can. More

Stole thousands of dollars off me saying they will apply all this protection package items. I only received the 3M because it's visible. None of the other products were applied and another dealership verifi all this protection package items. I only received the 3M because it's visible. None of the other products were applied and another dealership verified this. Attempted to talk to sales, finance and sales manager and I wash brushed off with the reply oh well you signed the sales contracted already More

Worst service ever . You have to call multiple times before anyone answers and if u r lucky and anyone answer either they put you on hold for 10 min or someone will give You have to call multiple times before anyone answers and if u r lucky and anyone answer either they put you on hold for 10 min or someone will give u attitude More

Absolute the most unhelpful congregation of humans I have ever encountered. Couldn't get my down-payment fast enough, and offered zero service from the minute the check was cashed. I have been trying to get ever encountered. Couldn't get my down-payment fast enough, and offered zero service from the minute the check was cashed. I have been trying to get a windshield replacement; which is paid for multiple times over through the protection packages I paid for on the vehicle, for over 4 and a half months. Every person I talk to promises to follow up promptly and then does nothing. Everytime I call, text, or email; I start this process from scratch. I have stated several times I would rather someone do thier job, than waste my time writing reviews like this one. Do not buy a vehicle here. Everytime i get an oil change, i leave miaaing bolta from my skid plate. And these are only half of my complaints. Do not buy a vehicle here. Do not let someone you love, someone you know, or even someone you hate, buy a vehicle here. This is my third, and definitively last hyundai. Fml. More