West Edmonton Hyundai

I ordered my palisade ultimate calligraphy in March 2022 and was given a delivery date. The sales person kept me updated on progress. When my vehicle was delivered on time and all options installed . Great and was given a delivery date. The sales person kept me updated on progress. When my vehicle was delivered on time and all options installed . Great customer service More

You guys out back made my Day and with a little amusement to lol keep up the great Work to the Service Manager who's name I forget(sorry) Mo of course the Comedian and Hadi Thank You All again, All the Best to lol keep up the great Work to the Service Manager who's name I forget(sorry) Mo of course the Comedian and Hadi Thank You All again, All the Best to the 3 of You More

Updated my review and rating December 1st 2022. Went in to sign the paperwork today and everything went smooth. Financing went through everything with me. The owner also stopped by to apologize Went in to sign the paperwork today and everything went smooth. Financing went through everything with me. The owner also stopped by to apologize for the issues. I am satisfied that the we both took on risk with the rebate and split the hold. I have not been a recipient of a prior rebate so I know they will get their money. Update November 30th 2022. Agreed in writing to let them hold $2500 until the government rebates them back. As explained to me by Transport Canada, The IZEV program can reject rebates if the customer has had a rebate within the same calendar year. The dealer will make you sign a form called "Incentive Received Form For Individuals for the iZEV Program" It states that "I will not seek to receive more than one incentive under the iZEV Program in any calendar year". So it would appear that people are getting multiple rebates and dealers are possibly getting stiffed and/or becoming a collection agency. So I can understand their concern, but to be honest, that's not my problem. The car is advertised at Hyundai Canada with the rebate and no stipulations. Maybe Transport Canada can come up with a way for the dealers to check if someone has received the rebates... Service was the main reason this is a 3 Star and not a 1 star, as Mo was great to deal with. Original review: The dealer received my reservation for Hyundai Ioniq 5 that I have been waiting over a year for. When I went into the dealership and spoke with financing. I was told me that they were waiting on an answer from the dealerships owner in regards to the 5K Federal Government EV rebate. According to them, the dealership has been having issues collecting the money back from the government with some of the rebates being denied and them being left on the hook for up to 5K. They gave no specific info on which EV's were denied. One of the reasoning they gave me was that the 2023 model that I am getting is more expensive than the 2022 I ordered. I pointed out that the iZEV program was updated and that the car does qualify and even Hyundai Canada shows the full rebate available. As a work around, They proposed that they would give me the rebate if I take 5K of my deposit and give it to them to hold until they get their money from the government, or they will keep it if they get denied. They told me it can take them months to get the rebates if approved and I would have to let the vehicle sit if the owner says no and I refuse to let them hold onto my 5k. Two emails and a phone call within three weeks not returned by my salesperson. More

My car went in because it the check engine was flashing and when looked at by a mechanic said to be an issue this car had and there was a recall on the engine. I was advised to call the dealership. Called and when looked at by a mechanic said to be an issue this car had and there was a recall on the engine. I was advised to call the dealership. Called the dealership was told it is not safe to be on the road and to bring it in the adisor i had was no longer with west edmonton hyundai after that day it was handed over to Mohammad. He said he drove it for 2 days and there is nithing wrong with it. I took it home and from drop off until pick up he drove it 9 kms so that is what around the block a couple times? A week later the care coded again and engine light flashing i took it back. I was told that the claim had been made the firatvtime and now that it was doing it again it would be quicker. This was not the case. When i called for an update Moe said it was not the recall and that the cost would be 1449 to fix it. I asked if it would for sure fix it and he 100% this is the issue we told them to go ahead. I took my car home and it was driving worse then when i had dropped it off and we googled it and found that if they had disconnected my battery it may need to relearn a bit so we waited not even a week and the car coded again and flashing light again so on Sept 1 I dropped it off at the dealership I received a call from Mohammad on saturday sept. 3rd saying that they were putting in a claim for the new engine on tuesday. So tjis seemed to be a good response but no the story dont end there as here we are 3 weeks later and the car has had nothing done done tobit but apparently running tests. I have not heard a word from the dealership since Sept. 3rd i do not loke calling them because they have been nothing but rude when i do including hanging up on me which Justin tried to explain away. I felt like I was being treated undairly and poorly i asked my husband to contact them and he got one more test then one more test then we are running the test tomorrow. I feel like they are looking for any reason to not fix my car and give me a straight answer. Justin being a manager of the service department even at one point said he was tking over for Mohammad but he never communicated either. Not my first hyundai but it will be my last. I would never recommend this service deprtment. I wish i had taken my car elsewhere i only kept taking it back here because they knew the history and it should have been easy and quick to diagnose being they already knew what the problem was. More

Moe (service advisor) and Justin Singh (service manager) had ruined my lug nuts and the technician stole a sun shade cover and they have refused to answer or order any parts for 2 months straight. Service i had ruined my lug nuts and the technician stole a sun shade cover and they have refused to answer or order any parts for 2 months straight. Service is still terrible there and wouldn't recommend. More

had my 2021 kona in for service rory was awesome to deal with thank you with thank you More

very poor service…it has been three weeks and all m doing chasing the service guys to give me any update on my car. which initially they said would take 48 hrs. always tell me that they will call me back no chasing the service guys to give me any update on my car. which initially they said would take 48 hrs. always tell me that they will call me back not once i heard back. very disappointing. i live in south side but took my car there because it broke on west end. regretting my decision. i even visited the dealership one day and apparently service guy who is working on my car was not there. i have no words to describe the poor experience i am having with them More

Justin and his staff is service were amazing to deal with. I will highly recommend them to friends and family with. I will highly recommend them to friends and family More

When picking up my vehicle the other day, I was blessed to met Kelly in service. Watching her intereact with the other workers, answering calls and greeting the customers, she never skipped a beat with her to met Kelly in service. Watching her intereact with the other workers, answering calls and greeting the customers, she never skipped a beat with her pleasant, energetic, professional friendly smile. You can really tell she enjoys customers service as she acknowledges ever customers that comes in. She sure did make me feel special! More

When I booked my appointment with Kelly in service today,It was a breath of fresh air! She made the process fast and painless. It was a joy to speak to someone so knowledgeable and professional. Thank today,It was a breath of fresh air! She made the process fast and painless. It was a joy to speak to someone so knowledgeable and professional. Thank-you Kelly Your a Rockstar!!! More