West Edmonton Hyundai

When I booked my appointment with Kelly in service today,It was a breath of fresh air! She made the process fast and painless. It was a joy to speak to someone so knowledgeable and professional. Thank today,It was a breath of fresh air! She made the process fast and painless. It was a joy to speak to someone so knowledgeable and professional. Thank-you Kelly Your a Rockstar!!! More

Kelly is Amazing in service! I couldnt wait to met her in person. You can hear her smile through the phone. She is above and beyond professional and made me feel important and no I couldnt wait to met her in person. You can hear her smile through the phone. She is above and beyond professional and made me feel important and not just another number, like you can often feel like when going to a dealership. It was a pleasure to met you Kelly! More

Mandy is very accomodating. She is open to questions and any concerns you have. They work with your schedule and they are honest. This delearship is not intimidating and hold up She is open to questions and any concerns you have. They work with your schedule and they are honest. This delearship is not intimidating and hold up to thier standards. Bought a tucson, here and we are waiting for the palisade to arrive. We are happy and its a win! More

Stopped in to verify a brake light issue. Levi took the time to have it checked out and to my surprise a gentleman from the Service department replaced the bulbs on the spot. Small simple ges Levi took the time to have it checked out and to my surprise a gentleman from the Service department replaced the bulbs on the spot. Small simple gesture but speaks huge volumes with the level of service and going the extra mile, especially on a busy saturday afternoon. Excellent service!!! More

Beware!!Don’t buy with this dealership. Their service advisors are mean and does not care, they will reap you off. I brought my Hyundai vehicle for service & was told that (aside from the other stuff tha advisors are mean and does not care, they will reap you off. I brought my Hyundai vehicle for service & was told that (aside from the other stuff that needs to be changed) it needs a new spark plug. My vehicle is only 4 years old!! Don’t ever trust your vehicle with them. Don’t do the same mistake that I did. Go to other dealership or other automotive. More

Levi was excellent. We purchased a vehicle for my mom as a Christmas present. He was extremely patient while explaining all the features to my mom. Stressed the fact that she can call him or come in for fur a Christmas present. He was extremely patient while explaining all the features to my mom. Stressed the fact that she can call him or come in for further explanations if needed. Far from the typical stereotype of a pushy car salesman. Great attitude. Super helpful. Will be coming back to see Levi for a fourth Hyundai when the time comes. Thanks Levi. Merry Christmas to you and your family. More

was looking into getting an upgrade for my vehicle & Brian was the most knowledgeable & professional person to work with. i was very well taken care of at all points & Brian assured that whatever i was Brian was the most knowledgeable & professional person to work with. i was very well taken care of at all points & Brian assured that whatever i was to look into he would make sure i was 100% happy with & the prices are incredible ! More

Worst sales and service team I have experienced. They lie, over charge, and treat you like you are nothing. Then leave a 1 star and they bribe you with free gas or oil change to change it to 5 star. lie, over charge, and treat you like you are nothing. Then leave a 1 star and they bribe you with free gas or oil change to change it to 5 star. More

Excellent After Sales Service. Chris at service along with Brian and Ray in Sales, were fantastic. it’s always a thought when you buy a product, what would be the after sales experience. The folks at the with Brian and Ray in Sales, were fantastic. it’s always a thought when you buy a product, what would be the after sales experience. The folks at these location knows how to provide an excellent and engaging experience. Thank you for making my vehicle service experience and excellent one. More

AVOID this dealership at all costs. I am writing this review as a cautionary tale to anyone thinking of buying or having service completed at West Edmonton Hyundai. My purchasing experience was great (as review as a cautionary tale to anyone thinking of buying or having service completed at West Edmonton Hyundai. My purchasing experience was great (as you can see if you scroll down to my review from July of 2019) but if you are purchasing from this location, it also means that your complimentary oil changes are to be completed at this location and the service department is absolutely brutal. I was disappointed enough when I brought my 2019 Tucson in for a detailing appointment and there was still dirt all over the driver side floor when I picked it up. I contacted Hyundai’s service department and they essentially ignored me, so I found a new place to have my vehicle detailed. It is my most recent experience that is particularly concerning. First, I called the service department to let them know that my vehicle was making a clicking noise and the engine light was illuminated. They were not able to schedule an appointment for almost two weeks and the man that I spoke with basically told me it was likely the gas cap so to just give them a call back if the engine light went out when I re-adjusted the gas cap. My vehicle died while I was driving just over a week later. I called AMA and had my vehicle towed to West Edmonton Hyundai. This was on August 10th, 2021. West Edmonton Hyundai does not offer a loaner vehicle service, so I have had to borrow and rent vehicles in the meantime. I have been driving for 14 years and this is the first time I have ever had to deal with a situation such as this. It does not help that I live in Edmonton and I work outside of the city as a Peace Officer where one of the basic requirements of my job is a reliable vehicle to get to and from work. My vehicle was towed to West Edmonton Hyundai on August 10th, and I received a phone call on August 11th from a technician who stated that my vehicle had not been looked at yet but he “wished he had not started it because it sounded so bad.” He proceeded to say that Hyundai did NOT wish to honor my warranty but that he would fight on my behalf. It should be noted that my warranty is good for about another 50,000 km’s or expires in 2023 (whichever comes first). They had not even run diagnostics on my vehicle but they were already refusing to honour my warranty. This is a 2019 Tucson with just under 50,000 km’s on it. Fast forward to August 23rd. My boyfriend and I have each called West Edmonton Hyundai multiple times and we have been told repeatedly that “they are busy,” and that “the technician working on your vehicle fell ill.” The professional thing to do would be to contact the customer and inform them of the situation. After nearly two weeks of dealing with vague, non-answers and a complete lack of professionalism, I decided to have AMA tow my vehicle from West Edmonton Hyundai to Leduc Hyundai. I have dealt with Leduc and Crowfoot Hyundai in the past when I owned my Santa Fe and both have always provided excellent service. My boyfriend contacted Nicole at West Edmonton Hyundai and informed her that we were fed up with their lack of service and professionalism and that we were having my vehicle towed to a location that would diagnose and remedy the issue. Two hours later, AMA arrived to tow my vehicle to Leduc but CHRIS from the service department would not allow it. He insisted that I owe some sort of payment before he would release my vehicle even though not a single technician has told me what is wrong with my vehicle. CHRIS is the same individual that is impossible to get ahold of and repeatedly promises to return phone calls but never does. I still have no idea what is wrong with my vehicle. On August 24th I will be beginning a set of 8-16 hour shifts for 6 days out of town and I am still having to rent or borrow a vehicle just to get to work. Multiple complaints will be launched against West Edmonton Hyundai’s service centre from not only myself but also other Hyundai dealerships. Do yourself a favour and avoid this location at all costs. More