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West Coast Mazda

Pitt Meadows, BC

4.7
265 Reviews

20000 Lougheed Highway

Pitt Meadows, BC

V3Y 2S9

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265 Reviews of West Coast Mazda

March 19, 2019

Routine Oil Change The staff were quick, courteous andefficient. They did everything we asked them to do and didn't do anything that we asked the not to. More

by Nana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Niclas Mennie
Mar 22, 2019 -

West Coast Mazda responded

Thank you for the nice review, we appreciate your taking the time to share your experience. We look forward to seeing you at your next visit. Mitch Clark, Fixed Operations Manager

March 19, 2019

Very Good Service Advisor & Quick Service Recommend West Coast Mazda service advisor and tech was great as well. Car was diagnosed quickly and washed within an hour, very impressed. Need app More

by VancouverGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yolandi & Tech 3695
Mar 22, 2019 -

West Coast Mazda responded

Thank you for the review, we appreciate your business. We will see you at your next appointment. Regards, Mitch Clark, Fixed Operations Manager

February 26, 2019

68,000 km service Always professional, courteous and on time. Asked for quote on summer tires. Was provided with three options; low, medium and high quality/ price ra More

by cx 5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David McInnis
Mar 14, 2019 -

West Coast Mazda responded

Good afternoon, thank you for the positive review. We do apologize that we were unable to wash your vehicle during your recent service. Usually when the weather is inclement and our hoses frozen the staff provide a rain check certificate attached to your invoice. I apologize that this did not happen. We would be happy to wash your vehicle for you at any time. Please reach out to our service department and one of our staff would be happy to take care of this for you. Sincerely, West Coast Mazda, Linda Leo, Customer Relations Manager

February 20, 2019

So far so good Through the sale and add on’s and service felt I have been treated fairly followed through and over all a pleasant experience. Also very happy with th More

by Spiffy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony sales man was good and follows up with customer after purchase.
Mar 14, 2019 -

West Coast Mazda responded

Thank you for the kind words. It was our pleasure assisting you with your new purchase and one again welcome to the West Coast family. Anthony Basile, Sales & Leasing Consultant

February 09, 2019

Good sales department, awful service department Fantastic sales team , but their service department will try to rip you off, avoid it at all costs. The service department claims that you need to More

by Pissedoffbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Yolandi
Mar 14, 2019 -

West Coast Mazda responded

Good afternoon , we are sorry to hear about your dissatisfaction regarding your recent service visit. We have reviewed with our advisors and note that Nic Mennie our Assistant Service Manager reached out to you on the 11th of February with an attachment from Mazda Canada detailing the servicing suggested for your vehicle. Our staff are only authorized to recommend from the manual. We are sorry that you are in disagreement with our advisement. This information is intended to prevent issues down the road and to provide optimal maintenance for your Mazda. If you would like to discuss further, please contact Nic Mennie at 604.465.9111 or our Fixed Operations Manager Mitch Clark mclark@westcoastautogroup.com

January 10, 2019

Led headlights warning light flashing Other than having to argue with Jessica, over the phone, about what light was flashing at me all the way from Montana, everything went as expected. I More

by Farrellhi2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Jan 15, 2019 -

West Coast Mazda responded

We apologize for the confusion when booking the appointment. I’m glad we could make it up to you at the time of service. Have a great day. Mitch Clark, Fixed Operations Manager.

January 08, 2019

Hard not to buy I was first attracted to this dealership by the selection of Mazda 3s they had available and by the list price on Autotrader. The salesman, Marnix , g More

by James O.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marnix, Sergio
Jan 15, 2019 -

West Coast Mazda responded

We appreciate the nice review and we are happy to hear you had a great experience at West Coast Mazda!! Thanks again Sergio Amate, General Sales Manager

January 06, 2019

Typical oil change Always helpful,knowledgeable staff, don’t push extra service on customer and always offer to wash and vacuum vehicle.I’ve used this dealership for yea More

by Cynic Al
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service desk people
Jan 15, 2019 -

West Coast Mazda responded

Thank you for your business and referrals. We appreciate your loyalty. Have a great day, Mitch Clark, Fixed Operations Manager.

December 28, 2018

Great staff and amazing service! If you want a Mazda dealership that goes above and beyond visit these guys! They are the bomb! So friendly and such a positive environment. Thanks aga More

by Cargal1111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 15, 2019 -

West Coast Mazda responded

Thank you for the kind review, we are always here to help. Mitch Clark, Fixed Operations Manager

December 27, 2018

Awesome Staff . They will take care of all your needs from Purchase to Service . Top notch !! Washed and Vacuum which was a nice surprise . Best experience servicing More

by Seasons
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone
Jan 15, 2019 -

West Coast Mazda responded

Thank you for taking the time to recognize the staff at West Coast Mazda. Have a great day, Mitch Clark, Fixed Operations Manager.

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