West Coast Ford

Rip off I have had 4 vehicles through this dealership and got progressively worse every time. I have recently unloaded my 4th vehicle after only 1 year and 2 I have had 4 vehicles through this dealership and got progressively worse every time. I have recently unloaded my 4th vehicle after only 1 year and 2 months. Last time I went with a woman, big mistake. She sold me nothing I asked for on my car, my fault for even signing off on the car when I picked it up. Scariest time, going into the finance office. They sold me an extended warranty with Ford worth $3500 which is all fine and dandy then put the fear of god into me due to the KM's I put on and sold me a 3rd party extended warranty worth another $3000, totally unethical is what I've been told by a couple of former Ford employees. My monthly payment was way over what I wanted and only got half the car I wanted in the process. I had a few recall notices on two different Fusions, you pretty much give up your entire day for servicing and/or recalls. Yes they have shuttle service but useless if you live far away as I do. I'm now with a different manufacturer and dealership in Maple Ridge and am driving a car I love and feel great about the dealership and the people in it. More

Very unimpressed They sold me a warranty I’m not eligible for , having it canceled and costing me money for there mistake & all warranty claim repair costs . I was tol They sold me a warranty I’m not eligible for , having it canceled and costing me money for there mistake & all warranty claim repair costs . I was told it’s not there problem. I now have no warranty on my new vehicle and no money to purchase one. I’m very unimpressed with there customer service. And the fact the finance manager talked me into buying this warranty and up sold me on it More

Cut corners for profit and no satisfaction to customer Had a new 2010 F150 XTR. Bought the prepaid service package. Had 30000km in 3.5 years. Had EFI fail and had to have it replaced on warranty. Replaceme Had a new 2010 F150 XTR. Bought the prepaid service package. Had 30000km in 3.5 years. Had EFI fail and had to have it replaced on warranty. Replacement was successful. Flipped the truck for a Lincoln MKX elsewhere. When I was looking to replace, they sourced an overpriced Escape Titanium and would only let me see the vehicle if i ponied up $500 deposit. I told them I would only put a deposit on a vehicle if i intended to buy it. During the service history of my F150, i always came back with service report in the green. But I know there never really checked everything due to aforementioned EFI issue. And i also caught them dead to rights taking shortcuts. I had aftermarket wheels with a spline wrench and mated lugs. I had forgotten to provide the spline wrench (this has a unique pattern. without it, you can't remove the lugs and you certainly can't torque them back on). So imagine my surprise when they had, despite being phsycially unable to remove my wheels, told me that they had checked the brakes, rotated the tires; all impossible to accomplish. I asked them about it and they provided me with lies about having a special wrench. I called Ford Canada and they said i needed to remedy with the in-house customer satisfaction rep. I called her and she was unwilling to investigate. So yeh. Buy from them if you can get the best deal. Then find another service department to throw residual profit to. I rate a 2 because i think the work they actually did was good quality. But they definately cut corners if my EFI was blowing up at only 30k Km. And the tires. PS My neighbor is a mechanic and he looked and confirmed from the treadwear, that those tired never left the hubs from the day they rolled off the line. More

Superb dealership. Freindly staff! I've had two friends purchase vehicles at this dealership in the past and they've both described their experience as a positive one. Great people and I've had two friends purchase vehicles at this dealership in the past and they've both described their experience as a positive one. Great people and great management make all the difference. Whatever this dealership is doing, keep on doing it. It's working! Mitchel was a very good sales agent. Ask for him if you happen to find your way here. More